34SP.com System Status History

SSL certificate on mail services (mail and smtp services)

resolved

Description

We have just renewed our SSL certificate and this is in the process of being rolled out to all incoming and outgoing mail servers. Users who are connecting via mail.YOUR-DOMAIN.COM and smtp.YOUR-DOMAIN.COM may well find their mail program now reports a certificate mismatch (where YOUR-DOMAIN.COM is your actual domain name).

Users can either view the certificate and tell their mail program to permanently accept the mismatch, or preferably change the server name in their mail programs to the following:

INCOMING
mail.34sp.com (for Mercury users)
webmail.34sp.com (for atmail users)

OUTGOING
smtp.34sp.com

If you are unsure as to which mail system you are on, please visit http://webmail.YOUR-DOMAIN.com. If it looks the same as https://webmail.34sp.com you are on atmail. If it looks like https://mail.34sp.com you are on Mercury.

Start Time

13th June 2017, at 3:52PM

Resolution Time

28th June 2017, at 6:47PM

Various

resolved

Description

A switch on our network has failed. An engineer is en route to the datacentre to replace the failed switch and service will be restored when that process is complete. We expect this to happen within the next two hours and will post another update in one hour.

Start Time

7th June 2017, at 11:00PM

Resolution Time

8th June 2017, at 1:57AM

Business 9 networking (Business server 9)

resolved

Description

We're currently reviewing an odd networking fault that's affecting this server. This may be impacting some client's www hosted services on this platform.

Start Time

7th June 2017, at 9:30PM

Resolution Time

8th June 2017, at 1:36AM

Reseller (ResellerVPS4)

resolved

Description

Engineers are currently investigating a flood of traffic to reseller VPS4. This is affecting all users on this server. We are attempting to blacklist some IPs that are causing this and will post again once we have further information.

Start Time

17th May 2017, at 12:51PM

Resolution Time

19th May 2017, at 9:24AM

Prohosting server updates (prohosts)

resolved

Description

Several prohost servers require critical updates for security and performance. Those needing these will require a quick reboot meaning web services will be down for 10-15 mins. We shall begin this shortly. Email services will be unaffected.

Start Time

7th April 2017, at 1:47PM

Resolution Time

7th April 2017, at 4:27PM

Email connection issues (Mercury vmail one)

resolved

Description

We are still having issues with the Mercury email platform. Affected users will see intermittent problems in connecting to their mailboxes at times of peak load.

The fault is being caused due a load issue on one of our back end disk arrays. We have deployed additional capacity but this has not solved the issue. We are now working directly with the vendor of the storage system for a speedy fix.

We have attempted multiple various remedies but so far none have corrected the issue.
We are continuing to work exclusively on this issue as our top priority, but do not have an ETA at this time. Please note our support team do not have any additional information beyond this status post.

This fault only affects users of Mercury whose email is stored on a particular pool of disks. Users of Atmail and Mercury mailboxes stored on different disk pools are not affected by this fault.

Start Time

3rd April 2017, at 3:34PM

Resolution Time

5th April 2017, at 4:23PM

Prohost servers (Prohost17,18,19)

resolved

Description

Some new security updates need applying to some of our prohost servers. We will need to reboot these and they may be down for 10-15 minutes each. This will affect prohost17, prohost18, prohost19. Email will not be affected. Apologies for any inconvenience caused.

Start Time

30th March 2017, at 4:41PM

Resolution Time

30th March 2017, at 4:14PM

Unspecified (All)

resolved

Description

Some customers have been reporting time outs in accessing email, whilst some have had issues navigating the control panel or using the one click installers.

These seem to be very sporadic, and lasting only a few moments at a time. Engineers are monitoring systems in real time to try and ascertain where the glitch lies.

If you do experience any issues which are described above, do please try again after a few moments. We will continue to monitor and post an update once further details come to light.

Start Time

30th March 2017, at 1:31PM

Resolution Time

3rd April 2017, at 2:34PM

Prohost server reboots (prohost29,30,31)

resolved

Description

Some new security updates need applying to some of our prohost servers. We will need to reboot these and they may be down for 10-15 minutes each. This will affect prohost29, prohost30, prohost31. Email will not be affected. Apologies for any inconvenience caused.

Start Time

29th March 2017, at 4:41PM

Resolution Time

29th March 2017, at 4:47PM

Prohost server reboots (prohost26,27,28)

resolved

Description

Some new security updates need applying to some of our prohost servers. We will need to reboot these and they may be down for 10-15 minutes each. This will affect prohost26, prohost27, prohost28. Email will not be affected. Apologies for any inconvenience caused.

Start Time

28th March 2017, at 9:26AM

Resolution Time

28th March 2017, at 10:14AM