It has come to light this morning that one of the major blacklisting providers, SORBS, has started listing one of our load balancing servers overnight. We have a case open at present with SORBS, and have for the meantime taken steps to allow mail to bypass spam checks on that system. We are reviewing what can be done so that mail that has failed can be re-queued. Do please bear with us whilst this option is investigated.
21st September 2017, at 11:59AM
22nd September 2017, at 1:45PM
Mercury mail users have started to report a database error on attempting to log in. Engineers are aware and are investigating right now. We are aware there is an issue and will update this status as soon as we have further information. Please note that our telephone support team do not have any further information at this point in time.
19th September 2017, at 2:26PM
20th September 2017, at 8:57AM
We've received several reports about websites loading slowly today on server Prohost29. Our engineers are investigating this currently. The problem seems to be intermittent but we're working on this now.
15th September 2017, at 2:08PM
15th September 2017, at 4:24PM
Prohost19.34sp.com webserver has stopped responding. Our engineers are currently looking into and investigating.
1st September 2017, at 12:48PM
1st September 2017, at 3:16PM
During some routine maintenance of our Mercury storage, approved by our vendors and with them on standby in case of any issues, some of that storage has become unavailable. We are working with our vendors as a matter of urgency to restore access as quickly as possible.
Until access is restored, some users of the Mercury email platform wil be unable to access their emails using webmail or client devices.
29th August 2017, at 11:51PM
30th August 2017, at 12:08AM
We are aware that customers are currently unable to connect to the Mercury mail system. This is due to an issue with the storage system.
Engineers are currently investigating this issue and an update will be posted shortly.
14th July 2017, at 9:39PM
18th July 2017, at 9:12AM
Our telephone service provider is experiencing some issue right now that are leading to very unreliable telephone service. Until their outage is resolved, we will not be able to offer phone support, but are still responding to emails, so please contact us using support@34sp.com.
14th July 2017, at 11:29AM
14th July 2017, at 2:01PM
Prohost28 received a security update that seems to be affecting server performance. This has just been rolled back and we're closely monitoring the situation.
12th July 2017, at 10:46AM
14th July 2017, at 10:32AM
We are investigating a network-wide outage as matter of urgency. This is affecting all services.
6th July 2017, at 4:35AM
6th July 2017, at 3:52AM
We're currently seeing some unexpected failures on this server. This is affecting everything hosted on the server. Email should be unaffected.
The faults have been happening through the day and we've identified a faulty memory module.
A new part has been ordered and should be with us Thursday 26th. We expect to have this in place on the server ASAP to resolve the failures.
In the interim the server availability may be intermittent.
28th June 2017, at 7:46PM
29th June 2017, at 11:20AM