04:19: The server has been restored to the network level and all services are now back online
04:08: Services on the sonny.34sp.com server have become unresponsive. Due to the lack of shell access to the server, the system has been power cycled.
9th April 2009, at 4:10AM
9th April 2009, at 2:21AM
Update at 16:53:15 (GMT) : The issue has now been resolved with this server.
3rd April 2009, at 5:39PM
3rd April 2009, at 4:53PM
Update at 12:18:06 (GMT) : The issue has now been resolved with this server.
2nd April 2009, at 1:06PM
2nd April 2009, at 12:18PM
Update at 22:00:56 (GMT) : The issue has now been resolved with this server.
1st April 2009, at 10:47PM
1st April 2009, at 10:00PM
If you recieve an email as below please ignore it.
As part of our database restore it has mailed a number of people.
Apologies for any inconvenience caused.
Subject: 34SP.com Upgrade Complete - xxxxxx.co.uk
Mr/Mrs X,
This email confirms the setup of your recent upgrade:
xxxxxxx.co.uk : Mailgroup from to 10
If you need any further help or advice with your account please dont
hesitate to email us at help@34sp.com or call us on +44 (0)161 200 1855
during UK weekday office hours.
If you wish to cancel this upgrade please contact us within 7 days of
this email. Upgrades cannot be cancelled after this time.
--
The 34SP.com team
1st April 2009, at 3:20PM
9th April 2009, at 2:28AM
Our SMTP Sending Email facility is now back online.
Thank you for your patience.
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Our SMTP service is currently unavailable. Our engineers are restoring the database and this emergency restore we hope to have finished by 4pm.
Again, thanks for you patience and apologies for any inconvenience caused.
1st April 2009, at 1:58PM
1st April 2009, at 1:15PM
We are able to provide normal support now.
Apologies for any inconvenience caused.
----------------
As a result of the current issues system wide we are only able to offer limited support.
We are unable to give detailed assistance at this time but can give general enquiry assistance.
Apologies for any inconvenience caused.
1st April 2009, at 10:05AM
1st April 2009, at 3:19PM
Site logins should now be back online.
Apologies for any inconvenience caused.
---------------------------------
As a follow up to this account logins are currently not working correctly.
An engineer is looking into this. Apologies for any inconvenience caused.
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Site logins have now been resumed.
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We have disabled logins to our site due to a database issue..
Our engineers are working on this now.
We will announce when the site is fully operational.
Apologies for any inconvenience caused.
1st April 2009, at 9:40AM
1st April 2009, at 1:28PM
Update at 22:26:14 (GMT) : The issue has now been resolved with this server.
29th March 2009, at 11:13PM
29th March 2009, at 10:26PM
Sadly due to unforeseen circumstances we can only provide telephone and live chat support Today Monday 30th until 5.30pm UK time.
We will still be providing email support during this time.
Apologies for any inconvenience caused.
27th March 2009, at 4:31PM
1st April 2009, at 7:40AM