This has now been resolved.
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We are currently restarting the server as we are experiencing some issues.
Apologies for any inconvenience caused.
13th May 2009, at 12:28PM
13th May 2009, at 10:59AM
Update at 06:49:20 (GMT) : The issue has now been resolved with this server.
13th May 2009, at 7:45AM
13th May 2009, at 6:49AM
Update at 14:33:12 (GMT) : The issue has now been resolved with this server.
11th May 2009, at 3:27PM
11th May 2009, at 2:33PM
Update: Power to these servers has been fully restored.
The above servers are currently unavailable due to a power problem at the datacentre. We have an engineer on the way to correct this issue.
11th May 2009, at 12:13PM
11th May 2009, at 10:23AM
01:45: All issues have now been restored.
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00:54 through 01:04: We experience a ten minute outage due to the ongoing work on the underlying power infrastructure.
Work continues to restore power to prohost1, ziggy and xenserve3.
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23:20: We now believe the fault is related to the failure of a piece of power distribution equipment. An engineer at the site is presently investigating.
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We are looking into a suspected fault on a piece of networking equipment. This is likely to affect users of the prohost1, xenserve3 and ziggy servers. These servers will be presently unavailable.
8th May 2009, at 11:02PM
8th May 2009, at 11:54PM
Update: 19:30 The server has now been completely restored. The failure related to bad RAM in the server. Following the installation of new RAM, we also had to run a full disk check in order to ensure data integrity. Everything checked out and all services should now be back online.
Update 14:52 (GMT): A engineer has been dispatched to look into this server as it is not responding to our remote access.
An issue was identified with the server7.xenserve.com server at 14:27:05 (GMT) May 05, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.
5th May 2009, at 3:27PM
5th May 2009, at 5:45PM
20:22: Router level blocking of FTP is now over. We have taken some security steps though, so if you still have FTP connection problems please check:
www.34sp.com/ftp-problems
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17.33: SCP access is still available, you can use WinSCP to access your files at this time. The Plesk file manager is also still available.
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17.18: All FTP access to our servers has presently been disabled due to a large scale attack. We are presently looking at steps to mitigate the attack. FTP access will be restored shortly.
24th April 2009, at 5:23PM
24th April 2009, at 6:23PM
Update at 14:47:23 (GMT) : The issue has now been resolved with this server.
24th April 2009, at 3:45PM
24th April 2009, at 2:47PM
Update at 11:17:32 (GMT) : The issue has now been resolved with this server.
24th April 2009, at 12:06PM
24th April 2009, at 11:17AM
Support is now back at the usual response times.
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Due to the recent FTP compromises we are experiencing high support calls and emails.
We ask you to bear with us at this extremely busy time and we apologies for the delay in getting back to calls and emails as a result.
Please see http://www.34sp.com/blog/official-news/ftp-exploits-and-account-hacks/ for more information.
24th April 2009, at 9:59AM
24th April 2009, at 1:48PM