34SP.com System Status History

Description

Our lines are now back on and we again thank you for your patience
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Here at 34SP.com we believe in open communication.
As such, I can inform you all as a measure to better our support and prevent such phone losses in future we have a fiber optic line going into our offices on Friday. We hope to have this service functional soon after, allowing us better reliability and faster office based systems.

BT are still working on the current exchange issue and again we thank you for your continued patience.

Remember we offer live chat if you need to talk to someone right now.
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As an update to this, BT have finally confirmed there is a faulty unit at the exchange and they now plan to swap this unit out, We will let you know as soon as we do when we will be able to re open our lines.
Again thank you for your patience during this issue.

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It is with regret that this is still unresolved. The issue is being dealt with at Director level and again we thank you for your patience.

We totally understand the frustration and inconvenience this is causing and we ask respectfully that any customers wishing to complain do not do so using our live chat facility. This is there to help you with account or technical issues you need resolving.

Please send any complaints by email to support@34sp.com and mark the subject FAO Business Director.


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Sadly this issue is still ongoing. Staff have had to telework again today and so live chat and email support is available.

Again thank you for you patience and hopefully BT engineers will resolve the issue so that we can offer telephone support again soon.

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We are unable to take incoming or outgoing calls.

Our telephone lines are currently unavailable and engineers are scheduled to complete work later this week.

This is due to no internet to our offices.

Apologies for any inconvenience caused.

As such we are offering Live Chat as an alternative to the telephone.

All operatives will be available by live chat to speak to you if you need an alternative instant method.

Otherwise please email support@34sp.com and a support ticket will be created for you.

Start Time

27th May 2009, at 9:29AM

Description

Update at 06:45:35 (GMT) : The issue has now been resolved with this server.

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An issue was identified with the sonny server at 06:36:02 (GMT) May 25, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

25th May 2009, at 7:36AM

Description

Update at 06:33:38 (GMT) : The issue has now been resolved with this server.

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An issue was identified with the orac server at 06:24:07 (GMT) May 25, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

25th May 2009, at 7:24AM

Description

Update at 16:01:52 (GMT) : The issue has now been resolved with this server.

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An issue was identified with the sonny.34sp.com server at 15:53:45 (GMT) May 22, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

22nd May 2009, at 4:53PM

Description

Update at 19:18:32 (GMT) : The issue has now been resolved with this server.

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An issue was identified with the sonny.34sp.com server at 18:59:50 (GMT) May 19, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

19th May 2009, at 7:59PM

Description

This has now been resolved.

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We are currently restarting the server as we are experiencing some issues.

Apologies for any inconvenience caused.

Start Time

13th May 2009, at 12:28PM

Description

Update at 06:49:20 (GMT) : The issue has now been resolved with this server.

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An issue was identified with the queeg.34sp.com server at 06:45:52 (GMT) May 13, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

13th May 2009, at 7:45AM

Description

Update at 14:33:12 (GMT) : The issue has now been resolved with this server.

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An issue was identified with the server3.xenserve.com server at 14:27:27 (GMT) May 11, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

11th May 2009, at 3:27PM

Description

Update: Power to these servers has been fully restored.

The above servers are currently unavailable due to a power problem at the datacentre. We have an engineer on the way to correct this issue.

Start Time

11th May 2009, at 12:13PM

Description

01:45: All issues have now been restored.

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00:54 through 01:04: We experience a ten minute outage due to the ongoing work on the underlying power infrastructure.

Work continues to restore power to prohost1, ziggy and xenserve3.

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23:20: We now believe the fault is related to the failure of a piece of power distribution equipment. An engineer at the site is presently investigating.

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We are looking into a suspected fault on a piece of networking equipment. This is likely to affect users of the prohost1, xenserve3 and ziggy servers. These servers will be presently unavailable.

Start Time

8th May 2009, at 11:02PM