Mon 13, 09:00: All servers should now be corrected, no further issues should be seen.
23:11 The majority of users should see their siteadmin warning messages corrected. A small number of users may still see security warnings. Siteadmin should still be accessible. The remainder of the issues will be corrected early AM Monday.
20:36: The issue has been resolved with the 34SP.com website. Secure connections should now be available once more without warning.
Issues are still being worked on in regard to /siteadmin access on some client facing servers. Please note the siteadmin is still available. Most browsers should allow you to bypass the error (e.g. adding a temporary exception in Firefox).
16:00: We are presently aware of the issue affecting SSL on our site, this is causing problems for secure connections on our own www.34sp.com site. We hope to resolve the issue shortly.
12th April 2009, at 5:19PM
13th April 2009, at 5:17PM
Update at 07:59:53 (GMT) : The issue has now been resolved with this server.
11th April 2009, at 8:10AM
11th April 2009, at 7:59AM
00:00 The issue has resurfaced and the machine has been power cycled again. We are presently waiting for the machine to come back to the network.
20:02 The server has now been restored with all services.
19.55: Services on matrix.34sp.com have become inaccessible. The server has now been power cycled.
10th April 2009, at 7:57PM
12th April 2009, at 3:19PM
04:19: The server has been restored to the network level and all services are now back online
04:08: Services on the sonny.34sp.com server have become unresponsive. Due to the lack of shell access to the server, the system has been power cycled.
9th April 2009, at 4:10AM
9th April 2009, at 2:21AM
Update at 16:53:15 (GMT) : The issue has now been resolved with this server.
3rd April 2009, at 5:39PM
3rd April 2009, at 4:53PM
Update at 12:18:06 (GMT) : The issue has now been resolved with this server.
2nd April 2009, at 1:06PM
2nd April 2009, at 12:18PM
Update at 22:00:56 (GMT) : The issue has now been resolved with this server.
1st April 2009, at 10:47PM
1st April 2009, at 10:00PM
If you recieve an email as below please ignore it.
As part of our database restore it has mailed a number of people.
Apologies for any inconvenience caused.
Subject: 34SP.com Upgrade Complete - xxxxxx.co.uk
Mr/Mrs X,
This email confirms the setup of your recent upgrade:
xxxxxxx.co.uk : Mailgroup from to 10
If you need any further help or advice with your account please dont
hesitate to email us at help@34sp.com or call us on +44 (0)161 200 1855
during UK weekday office hours.
If you wish to cancel this upgrade please contact us within 7 days of
this email. Upgrades cannot be cancelled after this time.
--
The 34SP.com team
1st April 2009, at 3:20PM
9th April 2009, at 2:28AM
Our SMTP Sending Email facility is now back online.
Thank you for your patience.
---------------------------------------
Our SMTP service is currently unavailable. Our engineers are restoring the database and this emergency restore we hope to have finished by 4pm.
Again, thanks for you patience and apologies for any inconvenience caused.
1st April 2009, at 1:58PM
1st April 2009, at 1:15PM
We are able to provide normal support now.
Apologies for any inconvenience caused.
----------------
As a result of the current issues system wide we are only able to offer limited support.
We are unable to give detailed assistance at this time but can give general enquiry assistance.
Apologies for any inconvenience caused.
1st April 2009, at 10:05AM
1st April 2009, at 3:19PM