8.13am - server is now back online.
We are currently running a diagnostic check on this servers hardware
1st July 2009, at 7:34AM
1st July 2009, at 6:13AM
Update at 23:57:53 (GMT) : The issue has now been resolved with this server.
1st July 2009, at 12:50AM
30th June 2009, at 11:57PM
Update at 23:57:58 (GMT) : The issue has now been resolved with this server.
1st July 2009, at 12:50AM
30th June 2009, at 11:57PM
Update at 08:46:40 (GMT) : The issue has now been resolved with this server.
30th June 2009, at 9:36AM
30th June 2009, at 8:46AM
22:57: Server back up, disk check performed and all services now running fine.
22:48: Server has been power cycled.
22.30: We are presently looking at an error affecting this server. It has caused the system to lock up.
23rd June 2009, at 10:42PM
23rd June 2009, at 8:58PM
Update @ 5.27pm
The database is now repaired and customer logins are now restored. If any customers have made payments before or during this downtime and your sites have not updated or gone live, please email support@34sp.com and we will check this over for you.
Again apologies for any inconvenience caused.
-------------------------------------------
Update @ 4.40pm
Sadly the database has suffered damage and I am repairing the relevant tables at present. This will take at least 1 hour if all goes well. Until then, logins will not be allowed. Apologies for any inconvenience caused.
Keith
--------------------------------------------
This is also affecting the password recovery feature.
It is possible many features of our site may not be working at present.
We are currently aware customers cannot login via our homepage at https://www.34sp.com/login
Our engineers are aware of this and are looking into the issues.
Apologies for any inconvenience caused.
21st June 2009, at 1:57PM
21st June 2009, at 3:29PM
Update 22/06/09 9.52am
Our engineers are still monitoring server9. It is working but has shown reliability issues. Those wishing to be moved asap please email support@34sp.com. We are looking at moving users to a new server and will let you know as soon as is possible,
---------------------------------------
The server is still experiencing issues and engineers are investigating this.
Again apologies for any inconvenience caused and thank you once again for your patience.
This server is back online and is now being monitored by our engineers.
rebooted at 16:37
Our engineer is again looking at the server to establish the current issues.
Apologies for any inconvenience caused.
--------------------------------------
Server rebooted at 15:15
All services had failed. Currently restarting.
Apologies for any inconvenience caused.Server
19th June 2009, at 3:16PM
23rd June 2009, at 8:41PM
Update at 05:59:21 (GMT) : The issue has now been resolved with this server.
9th June 2009, at 6:51AM
9th June 2009, at 5:59AM
22:20 This has now been corrected.
22:00 We are presently looking at an issue affecting kitt.34sp.com
1st June 2009, at 10:17PM
1st June 2009, at 8:20PM
10/06/09 @ 15:50: All users have been migrated off the diamond.34sp.com server.
--
02/06/09 @ 16:30: The issue with diamond has been traced to faulty hardware. We are presently looking at how this can be corrected.
--
An issue was identified with the diamond.34sp.com server at 09:02:20 (GMT) June 01, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.
1st June 2009, at 10:02AM
10th June 2009, at 1:51PM