34SP.com System Status History

Unavailable

resolved

Description


Update at 16:35:59 (GMT) : The issue has now been resolved with this server.




An issue was identified with the server at 16:27:08 (GMT) July 24, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

24th July 2009, at 5:27PM

Resolution Time

24th July 2009, at 4:36PM

Gambit Emergency Maintenance (gambit.34sp.com)

resolved

Description

Update, Thursday 30th

The issues with Gambit should now be solved. If anyone is still experiencing troubles with Gambit, then please contact support@34sp.com with as much detail as you can, and our support staff will endeavour to help you.

Update @ 1050, Tuesday 28th

We have located a possible further issue with some files on the server but this would require further downtime to fix. The server is currently available, though FrontPage Extensions are not working for some customers.

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Update @ 09:00, Monday 27th

Gambit is now back online. Unfortunately not all issues were fixed by the (lengthy) disk scanning and other measures are being discussed at this time.

Customers wishing to use the webmail facility on domains hosted by Gambit can alternatively use the webmail facility at http://webmail.34sp.com.

Once again, we apologise for the length of disruption this has caused and thank you for your patience in this matter.
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Update @ 5.30pm Sat 25th.

Unfortunately the gambit server is still offline. The system is still running a full disk scan to ensure no data is lost. No services can run while this is performed.

As soon as we have more information from the engineers we will post more. Again thank you for your continued patience in this matter.

-------------------
UPDATE, @ 4PM: We apologise for the extended period of outage on this issue. Engineers are still waiting for the server to finish checking its file system, which is taking longer than expected.

We appreciate your patience during this time.

----

Due to the recent issues with Gambit it has been necessary to perform a sanity check on its disk file systems.

This requires that all services are stopped whilst the checks are in place.

Engineers are actively working on Gambit and we hope to have Gambit back up and working as soon as possible.

Start Time

24th July 2009, at 8:34AM

Resolution Time

30th July 2009, at 2:21PM

Webmail on gambit.34sp.com (gambit.34sp.com)

resolved

Description

Webmail is currently unavailable on gambit.34sp.com, our frontpage hosting server.

If you do need to access your mail using a web client, please visit http://webmail.34sp.com to use our improved Atmail interface. Enter your e-mail address and password, and then put gambit.34sp.com into the Mailserver field.

We are working to restore normal webmail functionality as soon as possible.

Start Time

23rd July 2009, at 4:26PM

Resolution Time

25th July 2009, at 6:51PM

GAMBIT ( Frontpage Server) problems (gambit.34sp.com)

resolved

Description

19:30: All services are now up and running.

--

19:05: The gambit server is now being brought back online. Due to a bad shutdown the system is performing a full disk scan. After this completes all services should be back online.

--

Our engineers are currently working on GAMBIT.

All services are currently down and we apologise doe any inconvenience caused,

We will update you as soon as services come back online.

Start Time

22nd July 2009, at 5:29PM

Resolution Time

22nd July 2009, at 5:39PM

Mail sending issues

resolved

Description

UPDATE @ 5.15PM

The sending mail issue has now been resolved. There is however a large queue of mails that are being delivered so there will be some delays until the system has caught up.

Again thank you for your patience in this matter.

-----------------------------
UPDATE @ 3.30PM

Our engineers are still working to resolve the current mail sending issues.

Again we thank you for your patience and apologise for any inconvenience caused.

-----------------------------
We are currently aware of issues causing delays to sending mail on our servers. Our engineers are looking at this now.

Apologies for any inconvenience caused.

Start Time

20th July 2009, at 1:38PM

Resolution Time

20th July 2009, at 4:34PM

server3.xenserve.com Unavailable (server3.xenserve.com)

resolved

Description


Update at 09:15:42 (GMT) : The issue has now been resolved with this server.




This server is currently being rebooted

Start Time

19th July 2009, at 10:01AM

Resolution Time

19th July 2009, at 9:15AM

Gambit (Windows Server) Mail Issues and Siteadmin slow down (gambit.34sp.com)

resolved

Description

UPDATE @ 12:14pm, 17/07/09 Apologies for the delay in updating. This issue was resolved in the afternoon of the 14th.

-----------------
UPDATE @ 10:40am, 14/07/09 Some possible issues have been identified in relation to the mail server on gambit, and these are currently being investigated further and corrected where possible.

-----------------
UPDATE @ 3.06pm The SMTP server is still displaying issues and engineers are again looking into this.

We apologise for any inconvenience caused.

-----------------
UPDATE @ 2.38PM Rebooted Server
-----------------
We are currently monitoring an ongoing issue with email and slow siteadmin on the Gmbit server, This affects users with Frontpage Support accounts on Gambit only.

Start Time

13th July 2009, at 2:39PM

Resolution Time

17th July 2009, at 10:15AM

Unavailable

resolved

Description


Update at 16:34:31 (GMT) : The issue has now been resolved with this server.




An issue was identified with the server at 16:27:03 (GMT) July 07, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

7th July 2009, at 5:27PM

Resolution Time

7th July 2009, at 4:34PM

server9.xenserve.com Unavailable (server9.xenserve.com)

resolved

Description


Update at 15:23:57 (GMT) : The issue has now been resolved with this server.




Update at 15:18:21 (GMT) : We are currently running a full check of all databases on this server incase of any issues with them.



This server is currently being looked into due to slow response times

Start Time

7th July 2009, at 4:13PM

Resolution Time

7th July 2009, at 3:23PM

colossus.34sp.com Unavailable (colossus.34sp.com)

resolved

Description


Update at 04:53:29 (GMT) : The issue has now been resolved with this server.




Server is undergoing a reboot at this time - will be back online shortly

Start Time

7th July 2009, at 5:37AM

Resolution Time

7th July 2009, at 4:53AM