34SP.com System Status History

colossus Unavailable (colossus)

resolved

Description


Update at 06:52:07 (GMT) : The issue has now been resolved with this server.




An issue was identified with the colossus server at 06:46:13 (GMT) September 09, 2008. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

9th September 2008, at 7:46AM

Resolution Time

9th September 2008, at 6:52AM

colossus Unavailable (colossus)

resolved

Description


Update at 18:42:41 (GMT) : The issue has now been resolved with this server.




An issue was identified with the colossus server at 18:30:54 (GMT) September 02, 2008. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

2nd September 2008, at 7:30PM

Resolution Time

2nd September 2008, at 6:42PM

K9 Server Upgrade (k9)

resolved

Description

K9 is currently being upgraded. This was an emergency upgrade as such no formal warning was given.

This is to protect against various security issues.

Apologies for any inconvenience caused.

We hope to resume normally service as soon as possible.


--------------


This upgrade was completed yesterday and brings the server upto plesk 8.4, along with various component updates including php mysql and apache.

Start Time

1st September 2008, at 4:11PM

Resolution Time

3rd September 2008, at 2:49PM

sonny Unavailable (sonny)

resolved

Description


Update at 09:37:48 (GMT) : The issue has now been resolved with this server.




An issue was identified with the sonny server at 08:50:38 (GMT) August 28, 2008. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

28th August 2008, at 9:50AM

Resolution Time

28th August 2008, at 9:37AM

Saturday Email Support

resolved

Description

Customers emailing on Saturday may experience a delay in replies. We apologise for this and your emails will be answered as soon as they can be.

Normal weekend service will resume on Sunday.

Start Time

22nd August 2008, at 10:10AM

Resolution Time

26th August 2008, at 2:06PM

adam.34sp.com Unavailable (adam.34sp.com)

resolved

Description


Update at 16:34:39 (GMT) : The issue has now been resolved with this server.




An issue was identified with the adam.34sp.com server at 16:11:45 (GMT) August 21, 2008. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

21st August 2008, at 5:11PM

Resolution Time

21st August 2008, at 4:34PM

robbie.34SP.com updates (robbie.34sp.com)

resolved

Description

The robbie.34sp.com server is undergoing some security updates at this time, this may cause some minor issues during this process.

The upgrade is to resolve some security issues and will also enhance the functionality for customers on this server.


--------------


Updates on this server have been completed, please let us know if you are aware of any issues.

Start Time

20th August 2008, at 1:50PM

Resolution Time

20th August 2008, at 7:25PM

Colossus (colossus.34sp.com)

resolved

Description

The server is now back online but is being monitored.

Apologies for any inconvenience caused.

----------
We are aware of an issue with the colossus server.

An engineer is looking into this.

Start Time

19th August 2008, at 3:07PM

Resolution Time

19th August 2008, at 1:24PM

SPAM 2 (spam2.34sp.com)

resolved

Description

We are aware of delays in emails on SPAM2. We cannot speed this up at present due to mass mailshots on the servers.

We ask for your patience until mail catches back up.

Apologies for any inconvenience caused.

Start Time

19th August 2008, at 1:51PM

Resolution Time

20th August 2008, at 11:52AM

colossus Unavailable (colossus)

resolved

Description


Update at 04:13:04 (GMT) : The issue has now been resolved with this server.




An issue was identified with the colossus server at 03:55:34 (GMT) August 16, 2008. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

16th August 2008, at 4:55AM

Resolution Time

16th August 2008, at 4:13AM