Server rebooted at 08:54
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Services back online.
31st December 2006, at 8:54AM
31st December 2006, at 8:59AM
Server rebooted at 07:47
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The server is now back online.
22nd December 2006, at 7:47AM
24th December 2006, at 12:14PM
This issue has now been resolved at 12:11
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We are currntly looking into an issue affecting web services on the gold.34sp.com server.
We hope to have this rectified as soon as possible. Apologies for any inconvenience caused.
20th December 2006, at 11:51AM
20th December 2006, at 12:12PM
Due to an unforseen issue the server rebooted at 18:52.
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19:09 services are now back online
18th December 2006, at 6:53PM
18th December 2006, at 7:07PM
Holly.34sp.com has been power cycled due to an as yet unknown issue.
We are presently waiting for the machine to return to network level.
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16th Dec - 9:54am :
It appears than the issue with holly as re-occurred, this is being looked into.
10:05am:
Holly services back online again
15th December 2006, at 5:27PM
16th December 2006, at 10:05AM
We are currently looking into an issue affecting services on the lothos.34sp.com server.
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This issue was resolved shortly afterwards.
13th December 2006, at 9:58AM
14th December 2006, at 8:15AM
Colossus.34sp.com is currently unavailable due to a delay in the migration to new multihomed IP addresses. We will contact users once the migration is compelte and are working to have the server available as soon as possible.
Update 12:25: An engineer is now on the way to the server to investigate why this reboot is taking so long.
Update 13:50: The server needs its disks checking for errors. This check is being performed now.
Update 14:05: colossus.34sp.com is now available again.
7th December 2006, at 12:13PM
7th December 2006, at 2:05PM
One of the smtp servers currently is being investigated.
Please set your outgoing mail client specifically too:
smtp1.34sp.com - Personal Accounts
or
smtp1.xenserve.com - Reseller accounts
We hope to have both functioning again shortly at which time please revert back to smtp.
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10:20am = SMTP should be functional again via the normal smtp.34sp.com/smtp.xenserve.com settings
7th December 2006, at 8:36AM
7th December 2006, at 10:23AM
Update at 13:56:
Level(3) have corrected the problem and access has been restored. We will be monitoring the situation and will do our best to find out why this problem has occurred.
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Update at 13:49:
Level(3) are now trying various methods to restore the connection at our datacenter as they think they may have found the cause of this issue.
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We are aware of an issue affecting our network, our technical director is at the datacenter now, and is looking into this problem.
This problem has been traced to an issue with our connection provider, and we are liaising with them to restore our network connection as soon as possible.
We apologise for any inconvenience caused.
20th November 2006, at 9:42AM
20th November 2006, at 3:16PM
It has come to our attention over the weekend that we are unable to make nameserver updates to domain names.
Domain name renewals are not affected by this and are working as normal.
We will be in contact with our registrar on Monday when they reopen to resolve this issue.
We apologise for any inconvenience caused.
19th November 2006, at 2:41PM
20th November 2006, at 3:00PM