We are looking into an issue with the queeg server, although the server is up no services are currently responding.
10:09 - this matter has now been resolved.
06 Nov: It appears that the issue with the queeg server is still happening - it is being looked into further at this time.
4th November 2006, at 7:46AM
8th November 2006, at 4:23AM
The latest news just in is that a Major core Network issue has occurred at Level(3) and this is effecting the UK and Dublin.
We will keep you updated.
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Our network is now back however routing is slow. As a result all services may have limited availability. This is affecting many web hosts at the moment and seems to be a global Level (3) issue and we are hoping to find out more from our provider as soon as possible.
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We are currently looking into an issue that appears to be affecting access to our systems.
This has been identified and confirmed by our providers as a problem with Level(3), our main bandwidth provider. Level(3) staff are working to correct this fault as quickly as possible but are unable to provide an ETA at this stage.
The problem has now been corrected. We will post information here on the cause of the problem once we have received this from our suppliers.
1st November 2006, at 7:18AM
3rd November 2006, at 11:37AM
We are currently looking into an issue with the reseller xenserve5 server
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2:00pm This matter should now be resolved
28th October 2006, at 1:56PM
28th October 2006, at 12:00PM
We apologise for the current delay in answering your emails and answering the telephone. This is due to unforeseen circumstances and we thank you for your patience.
23rd October 2006, at 9:50AM
23rd October 2006, at 2:02PM
We are now pleased to announce support emails are now being answered within 1 hour and thank you again for your patience.
This issue has now been resolved at 16:01
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We apologise for the current delay in answering your support emails.
This has been caused by regulation P.A.T. testing of our systems which has meant being unable to use our office computers.
As of 3.24pm UK time we are running with a 3 hour backlog.
We thank you for your patience in this matter.
20th October 2006, at 3:25PM
20th October 2006, at 2:02PM
This issue has now been resolved at 09:37
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Update at 12:27:
Our support lines are now open and running at reduced levels. We hope to have the full line support by the end of this week.
Again thank you for your patience in this matter.
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Unfortunately following our office relocation on Friday of last week the telephone system routing has not taken effect and we are unable to take any calls.
The telecoms company are working to resolve this issue as a matter of urgency and we apologies for any inconvenience caused.
Please use email as your support mechanism at this time.
16th October 2006, at 10:03AM
19th October 2006, at 7:38AM
Today Friday the 13th October we are relocating offices to the 12th floor.
Our lines are now offline.
As a result telephone support will not be available from 12.30pm onward until the telephones have been re routed. Our lines close between 12.30pm and 1.30pm everyday for lunch as such we are announcing this just in case it should run over that time. Also as a result Email support will be slower than our usual response times.
We apologies for any inconvenience this may cause you.
Please use email to contact us and we will respond as soon as is possible.
11th October 2006, at 10:57AM
16th October 2006, at 8:01AM
There are some issues being looked into at this time affecting services
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The server should now be available again
10th October 2006, at 8:50AM
10th October 2006, at 7:02AM
The server required an engineer call out to attend to the issue.
The server is now back online and services should be restored shortly.
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server3.xenserve.com is presently experiencing issues affecting several services.
We are currently investigating this.
7th October 2006, at 1:57AM
7th October 2006, at 1:29AM
Some users on server Twiki are unable to access their site admin pages. Sites hosted on this server remain unaffected, this outage only affects control panel access.PSA restarted at 18:14
30th September 2006, at 6:09PM
30th September 2006, at 4:14PM