The MySQL server on colossus.34sp.com has failed, along with the ssh server. This combination means that we are currently unable to restart the database service remotely. An engineer is en route to the datacentre to correct the problem locally. At this time, static pages are still being served correctly, and e-mail is still being accepted onto the server. We hope to have full service restored in approximately 1 hour.
UPDATE: An engineer has fixed remote access to the server and we are now working to restore database access.
UPDATE: Service has now been restored on colossus.
11th August 2006, at 9:00AM
11th August 2006, at 8:57AM
Our telephone lines are now back.
1st August 2006, at 12:42PM
1st August 2006, at 11:53AM
We are currently looking into an issue affecting this xenserve server.
7.45 - this matter has now been resolved
31st July 2006, at 7:38AM
31st July 2006, at 5:49AM
*NOTE* This upgrade was completed as of half past midnight.
The upgrade of the spam.34sp.com server is presently underway.
Due to a technical complication the upgrade is taking slightly longer than anticipated. We anticipate a further delay of 60-120 minutes at this time.
No mail should be lost during this extended upgrade period.
Thank you in advance for your patience during this period.
27th July 2006, at 12:05AM
26th July 2006, at 10:39PM
An issue affecting the sonny.34sp.com server is currently being looked into
----
7.24am - Sonny back online
24th July 2006, at 7:22AM
24th July 2006, at 5:25AM
We are currently looking into an issue affecting the sonny.34sp.com server accounts.
----
8.30am - the server has been rebooted remotely.
----
8.50am - a further remote reboot has been actioned.
----
9.10am - an Engineer is on the way to the datacenter to look into this issue further
----
11:25am - this issue has now been resolved - all services should now be back online on the sonny server.
20th July 2006, at 8:23AM
20th July 2006, at 9:28AM
This issue has now been resolved at 20:03
--------------
Server rebooted at 19:57
19th July 2006, at 7:57PM
19th July 2006, at 6:03PM
Our lines are now fully functional into our offices. We hope you will find the new telephone system enables telephone staff to be even more efficient than before.
--------------------------------
We have just had a new exchange fitted in our office complex as such there are currently some issues with the telephone system.
For now all calls will be handled by the office blocks reception who will then pass you to us until the support line is programmed into the new exchange.
Apologies for any inconvenience caused.
17th July 2006, at 9:50AM
17th July 2006, at 8:39AM
Our support operatives are attending telephone training and the lines will not be available until 3pm.
Email support may also be degraded during this time.
We apologies for any inconvenience caused.
This issue has now been resolved at 14:33
--------------
14th July 2006, at 2:00PM
14th July 2006, at 12:33PM
The queeg.34sp.com server has failed.
The server is presently running a self diagnostic of the hard disk array.
We are waiting for this to complete before investigating further.
The queeg.34sp.com server was back online at 6.28PM after the disk check completed. We will now be investigating the cause of this failure.
10th July 2006, at 5:59PM
10th July 2006, at 4:41PM