We are presently investigating a failure on the server1 reseller server.
The machine has become unreachable and has been power cycled. We are now waiting for the machine to boot back up.
8.46PM. The server has come back to the network level. We expect full services to be restored soon and will investigate the cause further.
9.14PM The server has failed and is being power cycled again.
9.28PM Server1 back online.
9.39PM Failure once more. An engineer is now on route to check the system. As a precautionary measure the server will be left offline until physical inspection.
11.25PM server1 back online. We are looking at possible over heating issues on this unit presently.
00:00: Earlier this evening our datacentre experienced an extremely rare fault with their air conditioning systems that affected the cabinet temperature, hosting server1.
The issue has since been fixed and server1 has also been moved to a cooler cabinet just in case. The system has been stable for some time and now shows a stable acceptable temperature.
9th November 2006, at 8:21PM
10th November 2006, at 12:01AM
The migration to the new queeg server has been slightly delayed.
We are presently testing a backup of data from the old to new queeg servers and all being well, will commence a final backup Wednesday (08/11/06) afternoon.
This should mean the final migration of data to the new queeg server should be complete by late Wednesday evening or just into the small hours of Thursday am.
The final synchronisation of database content after the migration will mean 20-30 minutes downtime for your site at this time.
The FTP service and siteadmin area have been taken offline on the queeg server to minimize any changes that may take place during the migration process.
Update 09/11/06 00:05 Data migration is taking far longer than we first anticipated due to the state of the old queeg server. The migration continues and is expected to complete today.
09/11/06 23:00 All queeg services are offline for the final stage of the migration to a new server
09/11/06 23:50 The migration is now complete. All data has been moved to a new more powerful dual xeon server.
8th November 2006, at 4:28AM
10th November 2006, at 12:03AM
We are pleased to announce .uk registrations, renewals and Nameserver updates are all working fine.
This issue has now been resolved at 09:42
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We have been informed by our registrar EASYSPACE that there is a technical issue between TUCOWS and NOMINET. As a result .co.uk domains registered last week may as yet be unregistered. If your domain name is not registered please let us know at support@34sp.com and we will expedite the registration for you. These will all be checked on Monday and registered. We are also unable to update the nameservers on .uk domains at this time as a result of this issue.
Please accept our apologies on behalf of EASYSPACE, TUCOWS and NOMINET for this problem.
We are assured these 3 parties will have this issue resolved at the start of next week.
4th November 2006, at 2:20PM
8th November 2006, at 9:43AM
We are looking into an issue with the queeg server, although the server is up no services are currently responding.
10:09 - this matter has now been resolved.
06 Nov: It appears that the issue with the queeg server is still happening - it is being looked into further at this time.
4th November 2006, at 7:46AM
8th November 2006, at 4:23AM
The latest news just in is that a Major core Network issue has occurred at Level(3) and this is effecting the UK and Dublin.
We will keep you updated.
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Our network is now back however routing is slow. As a result all services may have limited availability. This is affecting many web hosts at the moment and seems to be a global Level (3) issue and we are hoping to find out more from our provider as soon as possible.
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We are currently looking into an issue that appears to be affecting access to our systems.
This has been identified and confirmed by our providers as a problem with Level(3), our main bandwidth provider. Level(3) staff are working to correct this fault as quickly as possible but are unable to provide an ETA at this stage.
The problem has now been corrected. We will post information here on the cause of the problem once we have received this from our suppliers.
1st November 2006, at 7:18AM
3rd November 2006, at 11:37AM
We are currently looking into an issue with the reseller xenserve5 server
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2:00pm This matter should now be resolved
28th October 2006, at 1:56PM
28th October 2006, at 12:00PM
We apologise for the current delay in answering your emails and answering the telephone. This is due to unforeseen circumstances and we thank you for your patience.
23rd October 2006, at 9:50AM
23rd October 2006, at 2:02PM
We are now pleased to announce support emails are now being answered within 1 hour and thank you again for your patience.
This issue has now been resolved at 16:01
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We apologise for the current delay in answering your support emails.
This has been caused by regulation P.A.T. testing of our systems which has meant being unable to use our office computers.
As of 3.24pm UK time we are running with a 3 hour backlog.
We thank you for your patience in this matter.
20th October 2006, at 3:25PM
20th October 2006, at 2:02PM
This issue has now been resolved at 09:37
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Update at 12:27:
Our support lines are now open and running at reduced levels. We hope to have the full line support by the end of this week.
Again thank you for your patience in this matter.
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Unfortunately following our office relocation on Friday of last week the telephone system routing has not taken effect and we are unable to take any calls.
The telecoms company are working to resolve this issue as a matter of urgency and we apologies for any inconvenience caused.
Please use email as your support mechanism at this time.
16th October 2006, at 10:03AM
19th October 2006, at 7:38AM
Today Friday the 13th October we are relocating offices to the 12th floor.
Our lines are now offline.
As a result telephone support will not be available from 12.30pm onward until the telephones have been re routed. Our lines close between 12.30pm and 1.30pm everyday for lunch as such we are announcing this just in case it should run over that time. Also as a result Email support will be slower than our usual response times.
We apologies for any inconvenience this may cause you.
Please use email to contact us and we will respond as soon as is possible.
11th October 2006, at 10:57AM
16th October 2006, at 8:01AM