Update at 21:20
The reseller 2 server is back online. A faulty PSU was confirmed and replaced.
mother.34sp.com is still being attended to.
Update at 20:35
All servers bar two are now back online and services running fine.
mother.34sp.com is presently offline and failing to reboot. We have an engineer onsite attempting to access the server disks.
reseller server2 is also offline due to a suspected PSU failure. This is presently being replaced.
Update at 17:35
Temperatures are now much better. Most systems are back online with only a handful remaining to be checked by our engineer on site.
We thank you for your patience during this inconvenience.
Update at 15:55:
The ambient temperature is now reported at 35C and our engineer is now restarting all affected machines at the data centre. The temperature is reported to be dropping 2C every 5 minutes. A large fan has now been positioned in the room to further speed up airflow.
Again we thank you for your patience in this matter.
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Update at 14:15:
The Aircon is running as planned in the data centre but at the moment the ambient temperature is still an issue. As such the servers are still overheating. All efforts are being made by the data centre to resume the correct temperature for our servers to run.
At this time services are still randomly affected and again we thank you for your patience in this matter.
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Update at 11:40:
The temperatures in the data centre are currently running at about 45C this is meant to be 20C and as such the servers are still overheating.
It will take a few hours for the aircon to take full effect at which point services should stabilise.
Again we apologise for any inconvenience caused.
We will keep you updated on this situation.
You do not need to call our support line regarding this.
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Update at 10:13:
Interxion can confirmed that 2 chillers have been restarted. Temperatures are expected to normalised over the next few hours.
A chiller technician and Interxion engineers continue to investigate the issue.
You do not need to call our support line regarding this.
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We have just received an official notice from our datacenter. Many ISPs and hosts who also have servers in this data centre are currently being affected as a result of this issue.
Interxion Data centre:
The air conditioning system is temporarily down in all areas of the London Data Centre London, United Kingdom. Our engineers are currently investigating the problem. Updates will follow.
We have been made aware of various issues on many of our servers regarding connectivity.
All of our servers are functioning fine however as a result of the above some are overheating causing a loss of service.
We apologise for any inconvenience caused.
You do not need to call our support line regarding this.
24th January 2007, at 9:50AM
25th January 2007, at 12:44AM
An issue affecting the availability of the colossus server is currently being looked into.
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Colossus server is now back online.
22nd January 2007, at 8:03AM
22nd January 2007, at 8:03AM
The earlier issues affected webmail sending receiving and email in general. There is no need to mail support regarding this. All emails will be delivered when they are reached.
Apologies for any inconvenience caused.
An issue with this server is currently being looked into - we hope to have services back online shortly.
15th January 2007, at 5:11PM
16th January 2007, at 1:22PM
An issue with the carr.34sp.com server is currently being looked into.
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This server is now back online.
15th January 2007, at 7:29AM
15th January 2007, at 7:37AM
The queeg.34SP.com server was rebooted a short while ago due to some issues, this was resolved around 10minutes ago
13th January 2007, at 3:44PM
13th January 2007, at 3:44PM
The server is now back on-line.
Apologies for any inconvenience caused.
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Server rebooted at 14:52
We are aware that all services are down and are rebooting the server.
12th January 2007, at 3:23PM
12th January 2007, at 3:52PM
00.05AM This server is presently having several core services rebooted. This should take approximately 5 minutes to complete.
00.09AM Services have now been restored.
10th January 2007, at 12:04AM
10th January 2007, at 12:09AM
11.55PM This server is presently having several core services rebooted. This should take approximately 5 minutes to complete.
00:02AM Services have now been restored.
9th January 2007, at 11:57PM
10th January 2007, at 12:03AM
Server rebooted at 08:15
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Services are all back online
9th January 2007, at 8:15AM
9th January 2007, at 8:21AM
The server3.xenserve.com server has been rebooted due to an as yet unspecificed error.
5.44PM
The server has failed to come back online despite two seperate power cycles. An engineer is now on their way to inspect the machine. We expect them on site within 60 minutes.
7.05PM
The server is back up and services should now be restored.
2nd January 2007, at 5:07PM
2nd January 2007, at 7:31PM