34SP.com System Status History

queeg.34sp.com upgrade (queeg.34sp.com)

resolved

Description

Queeg is now undergoing it's upgrade, so is unavailable at this time.

Queeg's upgrade is now complete.

Start Time

1st February 2005, at 10:05AM

Resolution Time

1st February 2005, at 12:07PM

server1.xenserve problems (server1.xenserve.com)

resolved

Description

Server1 is currently down. An engineer is en-route to investigate the problem.
Apologies for any inconvenience caused.

It seems that there was some curruption of some important system data on the hard disk of this server. The data has now been reconstructed and the server is functioning as normal.

Start Time

28th January 2005, at 11:11PM

Resolution Time

29th January 2005, at 1:50AM

Xenserve 3 problem (server3.xenserve.com)

resolved

Description

This issue has now been resolved at 11:19


We are aware of a problem with server3.xenserve
We are working to resolve this issue as soon as possible.

Start Time

28th January 2005, at 11:10AM

Resolution Time

28th January 2005, at 11:19AM

Changes to .ORG domain names.

resolved

Description

There is currently an issue between Easyspace our registrar and PIR the Top Level Registry for ,org domain names.

Nameserver and whois changes are currently not taking effect but will be applied when this problem has been resolved.

Start Time

21st January 2005, at 12:00AM

Resolution Time

28th January 2005, at 11:10AM

server3.xenserve.com (server3.xenserve.com)

resolved

Description

This matter has since been resolved and server3 is now running plesk7.1.6 on it.



Server3 is currently having some issues during the upgrade to plesk7, an engineer will be at the datacenter shortly.

Start Time

6th January 2005, at 12:00AM

Resolution Time

6th January 2005, at 12:32PM

Domain registartions

resolved

Description

This matter has since been resolved.





Due to a technical fault at our registrars some Domain names over the Christmas period may have not registered yet.
We are aware of this and are manually registering these at the moment so all domains should be online by the end of this week.

We apologise for any inconvenience caused.

Start Time

5th January 2005, at 9:31AM

Resolution Time

17th January 2005, at 11:58AM

Payment issues

resolved

Description

***** Tsunami Earthquake Appeal *****

securetrading has been supporting the DEC online appeal. The very high initial response to this appeal caused some of our services to be less responsive than usual, but all services are now returning to normal. We apologise for any inconvenience that this may have caused.

Start Time

30th December 2004, at 6:04PM

Resolution Time

5th January 2005, at 9:32AM

kitt.34SP.com Server (kitt.34sp.com)

resolved

Description

The issue on the kitt server has now been resolved and should be back up and running as normal.



The kitt.34sp.com server is currently not serving any services this is being looked into and will be back online as quickly as possible.

Start Time

14th December 2004, at 10:26PM

Resolution Time

14th December 2004, at 11:17PM

Queeg Server Issues (queeg.34sp.com)

resolved

Description

There have been no further issues throughout the day on queeg



Queeg at this time is running fine - it is being closely monitored incase of any repeat issues.


There is currently an ongoing issue on the queeg.34sp.com server which is causing intermittent access.

This matter is being looked into at present and we hope to have this matter resolved as soon as possible

Start Time

8th December 2004, at 9:22AM

Resolution Time

8th December 2004, at 5:21PM

Support mail (support mail)

resolved

Description

Our support mail system has been unavailable overnight and will have been returning messages entitled 'Ticket creation failed'.

This problem has now been corrected, so please resend and mail you have sent to us if you have not received a reply to it.

Please accept our pologies for the inconvenience this will have caused.

Start Time

6th December 2004, at 9:48AM

Resolution Time

6th December 2004, at 9:48AM