34SP.com System Status History

Description

This matter has since been resolved and server3 is now running plesk7.1.6 on it.

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Server3 is currently having some issues during the upgrade to plesk7, an engineer will be at the datacenter shortly.

Start Time

6th January 2005, at 12:00AM

Description

This matter has since been resolved.

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Due to a technical fault at our registrars some Domain names over the Christmas period may have not registered yet.
We are aware of this and are manually registering these at the moment so all domains should be online by the end of this week.

We apologise for any inconvenience caused.

Start Time

5th January 2005, at 9:31AM

Description

***** Tsunami Earthquake Appeal *****

securetrading has been supporting the DEC online appeal. The very high initial response to this appeal caused some of our services to be less responsive than usual, but all services are now returning to normal. We apologise for any inconvenience that this may have caused.

Start Time

30th December 2004, at 6:04PM

Description

The issue on the kitt server has now been resolved and should be back up and running as normal.

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The kitt.34sp.com server is currently not serving any services this is being looked into and will be back online as quickly as possible.

Start Time

14th December 2004, at 10:26PM

Description

There have been no further issues throughout the day on queeg

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Queeg at this time is running fine - it is being closely monitored incase of any repeat issues.

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There is currently an ongoing issue on the queeg.34sp.com server which is causing intermittent access.

This matter is being looked into at present and we hope to have this matter resolved as soon as possible

Start Time

8th December 2004, at 9:22AM

Description

Our support mail system has been unavailable overnight and will have been returning messages entitled 'Ticket creation failed'.

This problem has now been corrected, so please resend and mail you have sent to us if you have not received a reply to it.

Please accept our pologies for the inconvenience this will have caused.

Start Time

6th December 2004, at 9:48AM

Description

Our premium rate support line 0906 number for standard hosting customers is currently offline due to a line fault. Please do not call this number to avoid any call charges until further notice. Please instead use email at account@34sp.com and we will resolve any issues for you.This issue has now been resolved at 10:48

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Start Time

17th November 2004, at 10:21AM

Description

For those customers who have renewed their .uk domains with us but have received yet another reminder from Nominet.
It seems that Nominets systems failed and all customers where emailed incorrectly. They have said you can ignore these mails.
They have apologised for any concern caused by the fault.

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Dear Sirs,

We would like to apologise for an e-mail that we recently sent to you in error regarding a domain name renewal.

Between Wednesday afternoon and Thursday morning (10 & 11 November) we experienced a major system processing error that resulted in domain name expiry notices being sent out incorrectly.

In addition registration agents received advance renewal notices and renewal invoices which showed incorrect information.

We would like to make it clear that these e-mails were issued as a result of a problem with our systems and are NOT the result of an error on the part of your registration agent or yourselves.

If you are concerned that your domain name might not have been renewed please check its status using the WHOIS search facility available from our home page on www.nominet.org.uk. If the renewal status of your domain name is Renewal required this indicates that your domain name has not been renewed and you should contact your registration agent to arrange renewal.

Once again we apologise for our error and for the inconvenience this may have caused you. We would also like to reassure you that our processes have now been tightened to ensure that this does not happen again.

If you have any questions or concerns regarding this e-mail please do not hesitate to contact our registrant services team on 01865 332244.

Yours faithfully,

Nominet UK

Start Time

11th November 2004, at 11:28AM

Description

All machines should now be restored as of 10.37am.

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As of 10.20am all machines bar one have been restored to working order.

orac.34sp.com has failed to restart. Our onsite engineer is now investigating this failure.

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Update: our engineer confirmed a power failure to one of our cabinets. This was identified as a failed power component.

The faulty component was removed, power switched to a backup system and replacement part installed by 10.05am.

All machines should now be rebooting and service restored shortly.

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At approx. 9.15am a failure ocurred in one of our main cabinets.

This failure affects:

sal.34sp.com
orac.34sp.com
kitt.34sp.com
colossuss.34sp.com
carr.34sp.com

and several other clients.

The datacenter was contacted at approx. 9.30am and an onsite engineer is now assessing the problem.

We believe the problem to be power related and hope to restore service shortly.

Start Time

8th November 2004, at 9:35AM

Description

Due to the earlier upgrade of this server, you can't currently log into the filter settings. We are waiting for a response from our suppliers regarding this problem and fully expect it to be a simple fix once we receive this reply.

This has now been corrected with the assistance of our suppliers.

Start Time

2nd November 2004, at 11:39AM