34SP.com System Status History

Description

Server now back online 11:17
The cause of these issues is being looked into

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Server rebooted at 11:06

Start Time

1st October 2004, at 11:07AM

Description

This server is now up and running again.

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Server rebooted at 13:24

Start Time

30th September 2004, at 12:40PM

Description

This issue has now been resolved at 21:23

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We are currently experiencing a massive flood of email to our email support and ticketing system.

This is currently making email support extremely difficult.

We are working to mitigate this problem and answer emails as soon as is possible. We ask that you do bear with us and while we restore support servies to full working order.

Start Time

18th September 2004, at 8:24PM

Description

Update at 14:12:

This matter was resolved at 13:56

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Server rebooted at 13:42

Start Time

3rd September 2004, at 12:00AM

Description

This issue has now been resolved at 14:15

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Unfortunatly due to a line problem with BT we are unable to take calls at this time. Email is still available and mails are answered quickly.

This only affects our premium rate number for standard hosting customers.

Start Time

27th August 2004, at 9:02AM

Description

Update at 12:30 27/08/04 (UK time)

Please note SMTP port 2525 is now available.

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Update at 10:10 27/08/04 (UK time)

Please note SMTP port 2525 is currently unavailable. This will only effect people using this port. We are working to repair this so that customers who's ISP's block port 25 can again send mail.

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Update at 15:10 26/08/04 (UK time)

A temporary support forum has been set up while the main support forum is restored.

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Update at 11:12 26/08/04 (UK time)

SMTP has now been restored. We are still working to get the support forums, and community site back online.

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Update at 09:13 26/08/04 (UK time)

The support forums, community site and SMTP are still unavailable. We are currently working to restore these services as soon as possible.

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Update at 03.45 26/08/04 (UK time)

The vast majority of services are now restored, there are still issues affecting SMTP and some other services

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Update at 22:23 25/08/04 (UK time)

At present, it is believed that the problem lies with the incoming routing. Engineers are investigating.

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A network outage is affecting several servers. We are working to resolve this problem as soon as possible.

Start Time

26th August 2004, at 9:30PM

Description

A problem on the server is caused it to be temporarily unavailable, Server rebooted at 08:45

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The hal server is now up and running again.

Start Time

18th August 2004, at 12:00AM

Description

The Gort Server is currently unavailable, this is being looked into.

This server is now back online and functioning properly.

Start Time

14th August 2004, at 12:00AM

Description

Update:

Power was restored to all affected servers and we have verified that they are now all available again. We are very sorry for the inconvenience this downtime will have caused to those affected. During this incident we have worked with our datacentre providers, Interxion, to restore service as quickly as possible.

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As suspected, this was down to the failure of a power feed. Most servers have been restored already and we are just waiting for the last few to boot up.

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Several servers have failed together. At the moment, this looks like a power related problem. We have engineers investigating the issue and will post here as soon as we have any more news.

This is affecting both our support mail and chat services.

Start Time

14th August 2004, at 12:00AM

Description

We are experiencing an outage on the network supplying our datacentre at the moment. This is affecting all services and we are working to resolve the problem as soon as possible.

It does seem that this problem is out of our control but our network providers are aware of the problem.

This problem has been resolved for the past 15 minutes. We are keeping an eye on the situation and will do anything we can to keep our server as available as possible.

Start Time

7th August 2004, at 12:00AM