34SP.com System Status History

Description

Hal is now back online. Our engineer has migrated the SCSI disk array to a spare server of equal specification.

The hal server will be inspected in due course for the specific reasons of the failures of the past 72 hours.

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Update - an engineer has been on site the past 35minutes looking into these issues.

The server is currently offline while the hardware components are being examined.

We will post more information as we have it.

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There are currently ongoing issues with the hal.34sp.com server, this is causing intermittent access to all services.

We hope to have this matter sorted as quickly as possible.

Apologies for any disruption this may be causing.

Start Time

3rd October 2004, at 5:15PM

Description

Hal is back online as of 2.48PM GMT

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Hal has failed a third time today at approx 2.35 GMT - the server has begun a reboot one more.

We currently believe there is an overheating issue and engineers already on site are now looking to implement a temporary solution to remedy this and regain stability.

Start Time

1st October 2004, at 2:39PM

Description

The hal server is now back up, we will continue to look into the cause of this failures.

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We are currently looking into an issue that is affecting the hal server.

Start Time

1st October 2004, at 12:02PM

Description

Server now back online 11:17
The cause of these issues is being looked into

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Server rebooted at 11:06

Start Time

1st October 2004, at 11:07AM

Description

This server is now up and running again.

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Server rebooted at 13:24

Start Time

30th September 2004, at 12:40PM

Description

This issue has now been resolved at 21:23

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We are currently experiencing a massive flood of email to our email support and ticketing system.

This is currently making email support extremely difficult.

We are working to mitigate this problem and answer emails as soon as is possible. We ask that you do bear with us and while we restore support servies to full working order.

Start Time

18th September 2004, at 8:24PM

Description

Update at 14:12:

This matter was resolved at 13:56

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Server rebooted at 13:42

Start Time

3rd September 2004, at 12:00AM

Description

This issue has now been resolved at 14:15

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Unfortunatly due to a line problem with BT we are unable to take calls at this time. Email is still available and mails are answered quickly.

This only affects our premium rate number for standard hosting customers.

Start Time

27th August 2004, at 9:02AM

Description

Update at 12:30 27/08/04 (UK time)

Please note SMTP port 2525 is now available.

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Update at 10:10 27/08/04 (UK time)

Please note SMTP port 2525 is currently unavailable. This will only effect people using this port. We are working to repair this so that customers who's ISP's block port 25 can again send mail.

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Update at 15:10 26/08/04 (UK time)

A temporary support forum has been set up while the main support forum is restored.

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Update at 11:12 26/08/04 (UK time)

SMTP has now been restored. We are still working to get the support forums, and community site back online.

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Update at 09:13 26/08/04 (UK time)

The support forums, community site and SMTP are still unavailable. We are currently working to restore these services as soon as possible.

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Update at 03.45 26/08/04 (UK time)

The vast majority of services are now restored, there are still issues affecting SMTP and some other services

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Update at 22:23 25/08/04 (UK time)

At present, it is believed that the problem lies with the incoming routing. Engineers are investigating.

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A network outage is affecting several servers. We are working to resolve this problem as soon as possible.

Start Time

26th August 2004, at 9:30PM

Description

A problem on the server is caused it to be temporarily unavailable, Server rebooted at 08:45

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The hal server is now up and running again.

Start Time

18th August 2004, at 12:00AM