Update:
holly is back up as of 9.45PM BST
Update:
Our engineer has been on site throughout the day liasing with our technical director in Manchester. The day has been spent testing the server for common points of failure and hardware issues.
Full checks of all hardware components have now been performed and all appear in working order. At present we are running a full check of the servers disk array. As the server uses complex SCSI disk arrays a full check can take several hours.
If this fails to produce any results we hope to receive a replacement server from our suppliers early Friday morning.
We do understand the inconvenience and disruption caused by such a
failure. However we hope you understand the very uncommon nature of such a problem and that this is the first error we have experienced
on any shared server (of this duration in over 2 years).
We do ask that you hold off on server move requests until the start of UK business hours Friday. The issue may be resolved before this period and such a move may actually cause you further downtime.
Original Post:
Service on holly.34sp.com is intermittent at the moment. We are looking into this and will have it fixed as soon as possible.
An engineer is now on site as holly has become completely unavailable.
On further inspection by the engineer it seems as though this is a hardware failure issue.
We are now trying to isolate the failure and replace the part with spares which we hold at the datacentre.
15th July 2004, at 12:00AM
16th July 2004, at 7:53AM
Mail on the holly.34sp.com server is currently being delayed. A site on the server was compromised and used to send a lot of mail out, the vast majority of which is still sitting on the server.
This large amount of e-mail is being removed from the queues and during this we have stopped the mail service. Mail will not be lost during this, and we expect the delay to last for a few hours.
Update
Mail is now working again.
13th July 2004, at 12:00AM
13th July 2004, at 2:25PM
Customers may be experiencing long delays receiving or redirecting email.
Our engineers are working to resolve this as soon as possible.
We apologies for any inconvenience caused.
We believe the problem has now been corrected and mail should be working normally through deepthought.
7th July 2004, at 12:00AM
8th July 2004, at 1:40PM
Hal has experienced an error and is currently unavailable. We have an engineer en route to fix this and will update here as soon as we have further news.
It seems that the filesystem has become currupt on hal. Our engineer is currently repairing this and will have the server available again as soon as this is complete.
This has now been fixed.
7th July 2004, at 12:00AM
7th July 2004, at 12:09PM
Hal is currently unavailable due to it's upgrade. We will keep this page updated with any progress.
The first stage of this, to correct the problem which has caused the delay, has been completed. Sites on hal are now available again whilst we prepare for the upgrade itself.
The upgrade has been postponed until Thursday 8th July. Hal users have been mailed about this.
Hal has now been upgraded to Plesk 6 and is at the same level as all our servers. Our thanks to hal users for their patience during this delay.
1st July 2004, at 12:00AM
8th July 2004, at 9:42AM
Customers may be experiencing slow browsing and email.
Our engineers are working to resolve this as soon as possible.
We apologies for any inconvenience caused.
Sadly this has occured again but not the same cause. We are working as hard as we can to reolve this issue.
16th June 2004, at 12:00AM
7th July 2004, at 11:45AM
Server rebooted at 18:32.
The server is back on line at 18:44.
Times are BST.
15th June 2004, at 12:00AM
15th June 2004, at 4:46PM
We are currently aware of spam attacks on these servers which are causing a degraded mail service.
We are still working to resolve this issue and apologise for any inconvenience caused.
The situation on both of these servers has been resolved.
8th June 2004, at 12:00AM
9th June 2004, at 8:47AM
This server has become unavailable. We are working to correct this problem as quickly as possible.
joshua.34sp.com is now available again. We would like to apologise for this outage.
4th June 2004, at 12:00AM
4th June 2004, at 8:54AM
Customers may have experienced errors connecting to their sites this morning.
Our engineers have now fixed the problem
26th May 2004, at 12:00AM
26th May 2004, at 7:59AM