All hal users are currently being mailed with a full update on the situation facing the server. The following is a reproduction for users unable to receive the email.
Given the increasingly diminishing chances of a full and complete (not to mention timely) restore we have now recreated your account on a new hosting server.(colossus.34sp.com). This account is as new with no settings or data. You can immediately access this account with your normal login details and upload any backups you may have. You will also be able to login at once via:
https://colossus.34sp.com:8443and recreate any mailbox and database settings you may have. If you need any help with the control panel interface, you can find tutorials here:
http://support.34sp.com/tutorials/plesk/If you wish us to attempt to retrieve your data from the old hal.34sp.com server we are now accepting requests on a first come first served basis.
You need to email help@34sp.com with 'hal restore request' in the subject line. Make sure to provide your domain name and what you require restoring (site content, mail+settings, settings, database etc).
We cannot guarantee your data is retrievable but we will try our utmost. We will endeavour to process the restore requests as speedily as the failed hal.34sp.com server allows.
We will also be applying two months service credit as compensation for this failure. Although the standard hosting service comes with no specific guarantees we do undertsand the inconvenience this will cause.
As you may be aware the hal.34sp.com server is currently experiencing stability issues. We are contacting you to bring you up to date on the work carried out so far.
On Sunday evening we first attempted to migrate the hal hard disks to a new spare hosting server. This failed to resolve the issue.
Late Sunday and through Monday morning we began to assess potential software problems. None were found.
Through Monday Afternoon and into the evening we began to address the actual disks themselves (dual SCSI in a RAID1 array). Late Monday evening one disk was removed. Temporary stability was achieved. The problems resurfaced in the early hours of Tuesday morning.
From that time until present we have been attempting to run the server from the second hard disk (a mirror of the first). Once more this has not been possible.
During this period the uptime of the server has been fluctuating, stable periods have ranged from 10 minutes to over 2 hours. Each failure results in a 15 minute period of downtime while we restore the server.
We are now beginning a migration of client data to a further spare hosting server with completely new hard disks. Given the variable uptime of the server the migration may not be a speedy process. Once complete we will mail all clients once more.
We would like to apologise for the continued inconvenience of this problem and inform you that we will be applying service credits to all affected accounts.
Further updates as we progress will be detailed on
http://status.34sp.com as per usual.
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The 34SP.com team