34SP.com System Status History

Description

Due to the earlier upgrade of this server, you can't currently log into the filter settings. We are waiting for a response from our suppliers regarding this problem and fully expect it to be a simple fix once we receive this reply.

This has now been corrected with the assistance of our suppliers.

Start Time

2nd November 2004, at 11:39AM

Description

Unfortunately due to an error at our registrars, domain names bought since the 16th of October have as yet not registered. Please accept our sincerest apologies for this inconvenience. We are in constant communication with our registrar to resolve this issue. We are also looking at registering these affected domains with a different registrar.This issue has now been resolved at 11:40

---

Start Time

20th October 2004, at 10:15AM

Description

Colossus is currently experiencing slow arrival of emails. This is due to the sheer volume of mail arriving as people have re enabled their accounts after the move from HAL.
We apologise for any inconvenience caused.This issue has now been resolved at 10:07

---

Start Time

15th October 2004, at 5:04PM

Description

All hal users are currently being mailed with a full update on the situation facing the server. The following is a reproduction for users unable to receive the email.

---

Given the increasingly diminishing chances of a full and complete (not to mention timely) restore we have now recreated your account on a new hosting server.(colossus.34sp.com). This account is as new with no settings or data. You can immediately access this account with your normal login details and upload any backups you may have. You will also be able to login at once via:

https://colossus.34sp.com:8443

and recreate any mailbox and database settings you may have. If you need any help with the control panel interface, you can find tutorials here:

http://support.34sp.com/tutorials/plesk/

If you wish us to attempt to retrieve your data from the old hal.34sp.com server we are now accepting requests on a first come first served basis.

You need to email help@34sp.com with 'hal restore request' in the subject line. Make sure to provide your domain name and what you require restoring (site content, mail+settings, settings, database etc).

We cannot guarantee your data is retrievable but we will try our utmost. We will endeavour to process the restore requests as speedily as the failed hal.34sp.com server allows.

We will also be applying two months service credit as compensation for this failure. Although the standard hosting service comes with no specific guarantees we do undertsand the inconvenience this will cause.

---

As you may be aware the hal.34sp.com server is currently experiencing stability issues. We are contacting you to bring you up to date on the work carried out so far.

On Sunday evening we first attempted to migrate the hal hard disks to a new spare hosting server. This failed to resolve the issue.

Late Sunday and through Monday morning we began to assess potential software problems. None were found.

Through Monday Afternoon and into the evening we began to address the actual disks themselves (dual SCSI in a RAID1 array). Late Monday evening one disk was removed. Temporary stability was achieved. The problems resurfaced in the early hours of Tuesday morning.

From that time until present we have been attempting to run the server from the second hard disk (a mirror of the first). Once more this has not been possible.

During this period the uptime of the server has been fluctuating, stable periods have ranged from 10 minutes to over 2 hours. Each failure results in a 15 minute period of downtime while we restore the server.

We are now beginning a migration of client data to a further spare hosting server with completely new hard disks. Given the variable uptime of the server the migration may not be a speedy process. Once complete we will mail all clients once more.

We would like to apologise for the continued inconvenience of this problem and inform you that we will be applying service credits to all affected accounts.

Further updates as we progress will be detailed on http://status.34sp.com as per usual.

--
The 34SP.com team

Start Time

4th October 2004, at 8:55AM

Description

Hal is now back online. Our engineer has migrated the SCSI disk array to a spare server of equal specification.

The hal server will be inspected in due course for the specific reasons of the failures of the past 72 hours.

---

Update - an engineer has been on site the past 35minutes looking into these issues.

The server is currently offline while the hardware components are being examined.

We will post more information as we have it.

---

There are currently ongoing issues with the hal.34sp.com server, this is causing intermittent access to all services.

We hope to have this matter sorted as quickly as possible.

Apologies for any disruption this may be causing.

Start Time

3rd October 2004, at 5:15PM

Description

Hal is back online as of 2.48PM GMT

---

Hal has failed a third time today at approx 2.35 GMT - the server has begun a reboot one more.

We currently believe there is an overheating issue and engineers already on site are now looking to implement a temporary solution to remedy this and regain stability.

Start Time

1st October 2004, at 2:39PM

Description

The hal server is now back up, we will continue to look into the cause of this failures.

---

We are currently looking into an issue that is affecting the hal server.

Start Time

1st October 2004, at 12:02PM

Description

Server now back online 11:17
The cause of these issues is being looked into

---

Server rebooted at 11:06

Start Time

1st October 2004, at 11:07AM

Description

This server is now up and running again.

---

Server rebooted at 13:24

Start Time

30th September 2004, at 12:40PM

Description

This issue has now been resolved at 21:23

---

We are currently experiencing a massive flood of email to our email support and ticketing system.

This is currently making email support extremely difficult.

We are working to mitigate this problem and answer emails as soon as is possible. We ask that you do bear with us and while we restore support servies to full working order.

Start Time

18th September 2004, at 8:24PM