Prohost20, Prohost21, Prohost22 have all stopped responding. We are currently rebooting these and expect them back online any minute. Hopefully we can find out some more information then.
17th January 2017, at 4:39PM
17th January 2017, at 5:38PM
As per notification emails sent during December and January, legacy SMTP users (i.e. those that use the domain name only and not the FULL email address as the user) are now disabled.
Users who are able to receive mail fine but are suddenly not able to send should check the user name and password they are sending with and select the option "use same settings as incoming server".
Resellers on our OLD platform (these are the ones using Plesk 8.x) should additionally check the DNS records. of any domain that experiences issues. Any smtp record pointing to smtp.xenserve.com should be changed to an A record that points to the IP address of the reseller server itself (you can confirm this by looking at the other A records for the domain).
13th January 2017, at 10:29AM
13th January 2017, at 10:29AM
The planned removal of the CRAM-MD5 authentication method from the 34SP.com SMTP servers has taken place this morning.
If you are having difficulty sending e-mail following this change please consult our guide to disabling CRAM-MD5 authentication here:
https://www.34sp.com/kb/158/how-to-remove-cram-md5-authentication-from-your-e-mail-client' target='_blank'>https://www.34sp.com/kb/158/how-to-remove-cram-md5-authentication-from-your-e-mail-client
10th January 2017, at 7:59AM
10th January 2017, at 7:59AM
Some containers running Staging sites, PHP-FPM services are currently failing. The problem has been identified and a new build is correcting and restarting the service.
4th January 2017, at 1:57PM
4th January 2017, at 2:04PM
Buttons such as the FTP lock, staging functions and login buttons are currently unavailable. Engineers are working to resolve this as soon as possible. Apologies for any inconvenience caused.
15th December 2016, at 5:11PM
16th December 2016, at 11:00AM
We're going to reboot prohost19 to apply a new security kernel. Websites on this server will be unavailable for around 5 minutes.
9th December 2016, at 8:59AM
9th December 2016, at 9:10AM
We're going to reboot prohost32 now to apply a new Linux kernel. Websites on Prohost32 will not be available over the next 5 minutes.
8th December 2016, at 2:48PM
8th December 2016, at 3:15PM
We're currently reviewing a fault affecting our phone system, both inbound and outbound calls are currently offline.
29th November 2016, at 6:05PM
30th November 2016, at 9:01AM
We are currently investigating in to issues affecting all services on our legacy reseller server, server14.xenserve.com.
We will post updates as we know more.
28th November 2016, at 8:30AM
29th November 2016, at 9:21AM
A currently running update, is building with an error in the my.cnf file for MariaDB resulting in MariaDB failing to restart. The issue was identified immediately, and Engineers have put a fix in place as a separate update. However there is a small delay between these updates causing a few minutes downtime.
22nd November 2016, at 3:09PM
22nd November 2016, at 4:00PM