Update at 15:25:11(GMT): This issue is now resolved. Apologies for any inconvenience caused.
Update at 06:06:28(GMT): Network services are presently restored.
We are presently investigating an issue affecting the availability of certain portions of our network.
22nd November 2013, at 6:02AM
22nd November 2013, at 3:25PM
Update at 23:14:15(GMT): The upgrade completed successfully at 22:34.
Update at 22:08:24(GMT): The upgrade now begins.
Atmail hosted mailboxes will shortly go offline. The system will be unavailable for 15-20 minutes while additional capacity is added to the array.
This post will be udpated and resolve as the upgrade commences and ends.
20th November 2013, at 9:35PM
20th November 2013, at 11:14PM
Update at 22:58:40(GMT): The issue has now been resolved with this server.Upgrade complete, email now back online.
Update at 22:52:51(GMT): Mail upgrade now begins.
Atmail hosted mailboxes will shortly go offline. The system will be unavailable for 10 minutes while additional capacity is added.
15th November 2013, at 10:51PM
15th November 2013, at 10:58PM
Update at 18:32:00(GMT): The issue has now been resolved with this server.These 3 servers are now back online. Thank you for your patience.
Server3,5 and 9.xenserve.com all stopped responding and could not be remotely administered.
Engineers are currently performing an emergency reboot on the 3 servers listed above. Apologies for any inconvenience caused.
13th November 2013, at 6:11PM
13th November 2013, at 6:32PM
Update at 13:15:05(GMT): All sites and servers should be available from around 1PM. While no email should be lost we do anticipate some brief email delays, as queued email is now routed to destination servers with NS functional.
The cause of this fault seems to relate to datacentre issues in turn causing the main nameserver to reboot. We are looking into why some users were unable to use ns2 as the failover system.
Update at 13:04:36(GMT): The issue has now been resolved with this server.The fault on our primary nameserver has been corrected. Users should now see issues resolving in due course.
Update at 12:32:37(GMT): We have identified a fault affecting our primary nameserver system. This is causing knock on faults with both email and www systems. This fault should be corrected shortly.
We are currently aware of network wide issues. Engineers are looking into this now.
Thank you for your patience.
2nd November 2013, at 11:54AM
2nd November 2013, at 1:15PM
Update at 13:06:01(GMT): Update at 17:25:47(GMT): The server has been back on-line for a couple of hours now. Our engineers are keeping a close eye on this server. All seems okay following on from a disk check earlier.
Update at 14:17:15(GMT): A final disk check is now ongoing on the server. Once complete we're hoping to bring the server back online.
Update at 11:51:46(GMT): The server is having problems coming back on-line after a reboot. An engineer is on their way to investigate this further.
We are currently investigating into an issue on our business server, business6.34sp.com which has occurred since last nights maintenance. This will be affecting all services for sites on this server.
Please accept our apologies for any inconvenience caused and assurances we are doing all we can to get service up and running again as quickly as possible.
1st November 2013, at 8:12AM
2nd November 2013, at 1:06PM
Update at 08:10:23(GMT): Update at 08:31:29(GMT): The engineers have managed to isolate the cause and bring the server back up and running. All containers on the host server are starting back up now and normal service will resume soon.
We are currently investigating into a VPS host server issue which has occurred since last nights maintenance. This will be affecting all VPS containers on the server.
Please accept our apologies for any inconvenience caused and assurances we are doing all we can to get service up and running again as quickly as possible.
31st October 2013, at 8:22AM
1st November 2013, at 8:10AM
Update at 08:04:14(GMT): The issue has now been resolved with this server.The disk check has finished and found no issues. All services are now back up and running as normal. 34SP for apologies for any inconvenience caused.
Following the notified power migration a short time ago, the prohost16.34sp.com server has come back up but is performing a mandatory disk check. The server and all web sites on it will be available once this has completed.
E-mail is not affected by this.
31st October 2013, at 2:09AM
31st October 2013, at 8:04AM
Update at 17:01:12(BST): The issue has now been resolved with this server.A reboot was eventually needed. We've made a couple of changes to the server software to prevent a repeat of the problems.
Engineers are currently investigating reports of prohost27 running under extreme load and therefore making websites on this server unavailable. Further information will be posted as soon as they become available.
25th October 2013, at 4:41PM
25th October 2013, at 4:01PM
Update at 15:16:39(BST): The disk check completed overnight and this status post is now being marked as resolved.
This server is currently under going a diskcheck, during this process the server will remain unavailable.
20th October 2013, at 12:07AM
21st October 2013, at 2:16PM