34SP.com System Status History

Description

Update at 21:31:44(BST): This issue has been resolved.

Update at 19:47:35(BST): It has come to our attention that from 19:25 no calls get past the phone queue. After several attempts to rectify the issue, an engineer has been called.

Update at 14:17:47(GMT): We are currently experiencing difficulties with our phone provider which is causing our main line to fail.

Should you need to contact us, please call us on our old number below and we will be able to take your calls as normal.

0161 813 1032

Email support remains unaffected if your support case is pending response.

Please accept our apologies for any inconvenience caused and our assurances we are working to get this resolved as quickly as possible.

Start Time

14th March 2014, at 2:17PM

Description

Update at 08:44:46(GMT): The issue has now been resolved with this server.

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The server prohost15.34sp.com is currently unavailable. We are investigating this issue and will report more as we have it.

Start Time

13th March 2014, at 8:25AM

Description

Update at 14:05:35(GMT): We were seeing some network issues on the server so updated the kernel to resolve them. With this done, the server is up and running and all VPSes have started.

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Update at 12:02:35(GMT): It looks like it's taking slightly longer than we expected. We hope to have this resolved shortly.

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VPS31 went down around 11am. We traced the issue to the kernel and have now updated this. Unfortunately this takes another reboot so will take slightly longer for containers to come back online. We're hoping everything will be back up and running within 30 minutes.

We apologise for any inconvenience caused.

Start Time

12th March 2014, at 11:40AM

Description

Update at 10:00:36(GMT): After further work, the performance of this server has been greatly improved, with little further downtime.

Update at 16:49:31(GMT): We've been very closely monitoring the performance of this server since the changes last week. Whilst it has helped a little, we're still not happy with the overall performance and customers have also reported occasional issues. Further work has been done today and more work is planned. Any clients affected by planned moves/maintenance - we shall be in touch by mail or phone.

Update at 12:37:14(GMT): It looks like we're encountering issues again. Our engineers are currently looking into this.

Update at 09:55:15(GMT): The server is back on-line. We're closely monitoring this for now.

We're going to try a quick reboot on reseller server21. The DNS server on there has been unstable of late. We hope this will help fix this.

Start Time

11th March 2014, at 9:38AM

Description

Update at 09:39:59(GMT): Apologies, this status post wasn't set to resolved when the mail system was back online. Setting it as resolved now.

Update at 22:18:42(GMT): Mail system is now back online.

Update at 22:09:09(GMT): The mail system will be going offline in a few minutes for this update.

Continuing our upgrade of mail storage, the atmail based mail systems will be offline for 10-15mins shortly.

We will update this status once we start this process.

Start Time

5th March 2014, at 10:06PM

Description

Update at 22:29:51(GMT): The issue has now been resolved with this server.All services are now back online.

Update at 22:21:29(GMT): The upgrade is now starting, hopefully should all be back within 10-15minutes.

Atmail hosted email will go offline in a few moments for approximately ten minutes while we add additional capacity to the system.

Start Time

3rd March 2014, at 10:12PM

Description

Update at 12:28:19(GMT): This issue was resolved yesterday - just closing the status page entry now.

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Update at 16:59:26(GMT): It looks like we've noticed another issue with our SMTP service on some of our services. Our engineers are looking into this now and hope to have it resolved as soon as possible.

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Update at 09:32:48(GMT): The issue has now been resolved with this server.Our engineers have resolved the issue and smtp mail should be sending again normally.

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At present it seems we are experiencing difficulties with the SMTP services on some of our hosted accounts. We have our engineers looking into this at present and hope to have this resolved shortly.

Our sincerest apologies for the inconvenience this may be causing. We will be sure to update this post as soon as we know anything further.

Start Time

1st March 2014, at 8:05AM

Description

Update at 21:47:35(GMT): The issue has now been resolved with this server.The upgrade has now completed.

Update at 21:39:46(GMT): The upgrade begins.

Atmail hosted email will go offline in a few moments for approximately ten minutes while we add additional capacity to the system.

Start Time

28th February 2014, at 9:32PM

Description

Update at 13:52:05(GMT): Normal service has been restored and all containers are back online.

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Due to a kernel fault discovered by our engineers, the server has required a full restart.

As such, containers are currently coming back online but this process can take tome time. In the meantime, services on these hosts will be unavailable. Apologies for any inconvenience this may be causing.

Start Time

28th February 2014, at 1:28PM

Description

Update at 23:39:50(GMT): The issue has now been resolved with this server.Work has now completed.

Update at 23:19:53(GMT): The upgrade has now begun.

Atmail email will momentarily be inaccessible for a 10 minute period while we add additional capacity to the system.

Start Time

26th February 2014, at 11:15PM