Update at 12:28:19(GMT): This issue was resolved yesterday - just closing the status page entry now.
1st March 2014, at 8:05AM
4th March 2014, at 12:28PM
Update at 21:47:35(GMT): The issue has now been resolved with this server.The upgrade has now completed.
Update at 21:39:46(GMT): The upgrade begins.
Atmail hosted email will go offline in a few moments for approximately ten minutes while we add additional capacity to the system.
28th February 2014, at 9:32PM
28th February 2014, at 9:47PM
Update at 13:52:05(GMT): Normal service has been restored and all containers are back online.
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Due to a kernel fault discovered by our engineers, the server has required a full restart.
As such, containers are currently coming back online but this process can take tome time. In the meantime, services on these hosts will be unavailable. Apologies for any inconvenience this may be causing.
28th February 2014, at 1:28PM
28th February 2014, at 1:52PM
Update at 23:39:50(GMT): The issue has now been resolved with this server.Work has now completed.
Update at 23:19:53(GMT): The upgrade has now begun.
Atmail email will momentarily be inaccessible for a 10 minute period while we add additional capacity to the system.
26th February 2014, at 11:15PM
26th February 2014, at 11:39PM
Update at 23:39:47(GMT): The issue has now been resolved with this server.We are monitoring the server at present, however, all services have now been restored on prohost 28.
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Update at 22:27:25(GMT): Service has been restored to prohost 26 and 27, however prohost 28 is still being investigated at this time.
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Update at 22:14:25(GMT): Due to continued issues, the server is undergoing a full restart. As such, this will cause interruption to service on prohost26 and 27 also.
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Following a failed service restart, engineers are currently investigating the interruption to service.
The hosting server is currently undergoing a reboot, following which services should be restored to normal.
Apologies for any inconvenience this may be causing.
12th February 2014, at 9:43PM
12th February 2014, at 11:39PM
Update at 15:08:52(GMT): The issue has now been resolved with this server.Our engineers have isolated the underlying issue which was causing the problems and our phone systems are now responding as normal.
We are currently experiencing issue with our phone system and are unable to receive calls. Our engineers are working on this at present and hope to have things back up and running shortly. For any enquiries, please email support@34sp.com.
We apologise for the inconvenience this may cause.
7th February 2014, at 2:54PM
7th February 2014, at 3:08PM
Update at 23:19:44(GMT): The issue has now been resolved with this server.The maintenance has been completed and services are now coming back online.
Update at 23:06:57(GMT): Services will be going offline in the next few minutes.
Atmail hosted mailboxes will shortly go offline. The system will be unavailable for 15-20 minutes while additional capacity is added to the array.
This post will be udpated and resolve as the upgrade commences and ends.
29th January 2014, at 11:00PM
29th January 2014, at 11:19PM
Update at 23:21:35(GMT): Update at 23:15:59(GMT): Services are all now back online.
Update at 22:49:00(GMT): Services will be going offline in the next few minutes.
Atmail hosted mailboxes will shortly go offline. The system will be unavailable for 15-20 minutes while additional capacity is added to the array.
This post will be udpated and resolve as the upgrade commences and ends.
20th January 2014, at 10:40PM
20th January 2014, at 11:21PM
Update at 15:27:21(GMT): Update at 12:49:39(GMT): Uptime has been close to 100% but not perfect since last week. We're now trying a further quick change of hardware to hopefully improve things further. Servers will be down for ~10 minutes whilst we change bits over.
Update at 16:18:17(GMT): Replacement hardware is now in place. We expect this to resolve recent issues. We'll be very closely monitoring these servers to ensure this is the case.
Update at 15:58:27(GMT): Replacement hardware has now arrived. We're going to take down prohost 26,27,28 now for a quick swap-out. We'll update this post when complete (Estimated time ~10-15 minutes)
Update at 11:07:23(GMT): We have ordered some replacement hardware for these servers and will be installing it as soon as it arrives. This will lead to a short period of downtime but will hopefully result in restored stability. Once it arrives we will be in a position to conduct thorough offline tests of the current hardware.
In the meantime, we continue to monitor the situation.
14th January 2014, at 11:32PM
20th March 2014, at 3:27PM
Update at 09:46:59(GMT): Update at 09:46:15(GMT): The issue has now been resolved with this server. We will continue monitoring the server for now. Thank you for your patience.
Unfortunately at present, it seems the server's struggled to come back online following a routine service restart earlier this morning.
Our engineers are currently investigating this and we hope to have this resolved shortly.
We will post updates as further information comes through.
Our sincerest apologies for the meanwhile inconvenience.
12th January 2014, at 9:23AM
12th January 2014, at 9:46AM