Update at 09:47:03(BST): Last night some database maintenance was done. There appears to be no further issues with this server now.
Update at 17:10:58(GMT): The server is back on-line and has been running fine for the past few minutes. We'll continue to keep a close eye on this. Apologies for any inconvenience caused.
Update at 16:12:31(GMT): We're currently waiting for a full disk check to complete. We hope to see it back on-line soon.
Reseller server4 is currently not responding. Our engineers are currently looking into this.
27th March 2014, at 3:07PM
31st March 2014, at 8:47AM
Update at 22:35:15(GMT): The issue has now been resolved with this server.Update at 22:04:01(GMT): The upgrade has now begun.
Our legacy mail system will be going offline shortly for an update.
The atmail based mail systems will be offline for 15-20 mins in total.
We will update this status once we start the work.
24th March 2014, at 9:54PM
24th March 2014, at 10:35PM
Update at 16:04:17(GMT): The issue has now been resolved with this server.This issue has now been resolved and access to www.34sp.com restored
Update at 15:28:16(GMT): Update: We presently have an engineer on their way to the datacenter to attend to this error.
Our main website is presently experiencing what looks to be a hardware fault.
This has led to the unavailability of our main website and functions within the control panel.
All hosted services and email are unaffected by this error.
20th March 2014, at 3:27PM
20th March 2014, at 4:04PM
Update at 21:31:44(BST): This issue has been resolved.
Update at 19:47:35(BST): It has come to our attention that from 19:25 no calls get past the phone queue. After several attempts to rectify the issue, an engineer has been called.
Update at 14:17:47(GMT): We are currently experiencing difficulties with our phone provider which is causing our main line to fail.
Should you need to contact us, please call us on our old number below and we will be able to take your calls as normal.
0161 813 1032
Email support remains unaffected if your support case is pending response.
Please accept our apologies for any inconvenience caused and our assurances we are working to get this resolved as quickly as possible.
14th March 2014, at 2:17PM
19th May 2014, at 8:31PM
Update at 08:44:46(GMT): The issue has now been resolved with this server.
13th March 2014, at 8:25AM
13th March 2014, at 8:44AM
Update at 14:05:35(GMT): We were seeing some network issues on the server so updated the kernel to resolve them. With this done, the server is up and running and all VPSes have started.
12th March 2014, at 11:40AM
12th March 2014, at 2:05PM
Update at 10:00:36(GMT): After further work, the performance of this server has been greatly improved, with little further downtime.
Update at 16:49:31(GMT): We've been very closely monitoring the performance of this server since the changes last week. Whilst it has helped a little, we're still not happy with the overall performance and customers have also reported occasional issues. Further work has been done today and more work is planned. Any clients affected by planned moves/maintenance - we shall be in touch by mail or phone.
Update at 12:37:14(GMT): It looks like we're encountering issues again. Our engineers are currently looking into this.
Update at 09:55:15(GMT): The server is back on-line. We're closely monitoring this for now.
We're going to try a quick reboot on reseller server21. The DNS server on there has been unstable of late. We hope this will help fix this.
11th March 2014, at 9:38AM
25th March 2014, at 10:00AM
Update at 09:39:59(GMT): Apologies, this status post wasn't set to resolved when the mail system was back online. Setting it as resolved now.
Update at 22:18:42(GMT): Mail system is now back online.
Update at 22:09:09(GMT): The mail system will be going offline in a few minutes for this update.
Continuing our upgrade of mail storage, the atmail based mail systems will be offline for 10-15mins shortly.
We will update this status once we start this process.
5th March 2014, at 10:06PM
11th March 2014, at 9:39AM
Update at 22:29:51(GMT): The issue has now been resolved with this server.All services are now back online.
Update at 22:21:29(GMT): The upgrade is now starting, hopefully should all be back within 10-15minutes.
Atmail hosted email will go offline in a few moments for approximately ten minutes while we add additional capacity to the system.
3rd March 2014, at 10:12PM
3rd March 2014, at 10:29PM
Update at 12:28:19(GMT): This issue was resolved yesterday - just closing the status page entry now.
1st March 2014, at 8:05AM
4th March 2014, at 12:28PM