34SP.com System Status History

Service outage (businesshost2)

resolved

Description

Update at 19:20:22(BST): The issue has now been resolved with this server.All containers are now back online and all services should be restored. If you have any issues, please get in touch with support.

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Due to a memory issue, the server has had to be rebooted. The issue is not harddrive related and no permanent damage is expected. As containers come back online, sites should be restored to full working order.

If you still experience problems upon resolution, please let us know.

Our apologies for any inconvenience this may cause in the meantime.

Start Time

20th July 2014, at 6:57PM

Resolution Time

20th July 2014, at 6:20PM

Roundcube email platform (Roundcube email platform)

resolved

Description

Update at 19:44:57(BST): Update at 01:02:09(BST): Servers have now been restored at 00.56. Email should now be accessible and start to flow in to affected users. There is a chance that some email delivered between 22:00 and 00:00 may have been returned to sender.

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We are currently experiencing an error with the Roundcube email system.

A fault with the network storage currently means this service is not accessible.

We are currently liaising with data center engineers to investigate and resolve this issue.

Start Time

18th July 2014, at 12:16AM

Resolution Time

23rd July 2014, at 6:44PM

Network connection issues for some BT users (-)

resolved

Description

Update at 10:33:45(BST): As aknowledged by BT, the issues laid within their network. As such, these -should- now be resolved.

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Update at 11:40:49(BST): The issues are affecting BT customers only and then, not all BT customers. We have reports that this is due to DNS resolution issues within their core network due to a server replacement.

All other network providers are currently unaffected.

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It has come to our attention that a number of BT users are unable to connect to our services.

Fault detection is still under way but at present, the issue appears to lie outside of our network.

No websites are directly effected and all sites should be accessible for anyone not affected as a BT user.

Start Time

28th June 2014, at 10:33AM

Resolution Time

29th June 2014, at 9:33AM

roundcube folder subscriptions (NEW mail server users only)

resolved

Description

Update at 11:45:51(BST): Update at 11:33:36(BST): Update at 11:32:21(BST): Some users who are on the new roundcube mail servers are reporting issues with folder subscriptions disappearing overnight following a system update to correct a separate issue (cause now identified so it won't re-occur). This option can be refreshed, usually by right clicking on "inbox" and updating folder subscriptions within your mail program. If using webmail, click on the cog at the bottom left of the screen and click "manage folders".

Start Time

27th June 2014, at 11:30AM

Resolution Time

7th July 2014, at 10:45AM

Server8 troubles (server8.xenserve.com)

resolved

Description

Update at 09:43:19(BST): Things are looking better once more. As a general piece of advice to Wordpress users - please check http://codex.wordpress.org/Brute_Force_Attacks

We've seen a lack of stability on this server recently. A few older sites that haven't been updated in a while were found to be running a few hacks. Those affected have been contacted and we hope to see a return of higher uptime once more! As a general reminder - please do check your software for updates or custom code should be checked over occasionally and preferably should be compatible with latest php.

Start Time

24th June 2014, at 11:10AM

Resolution Time

26th June 2014, at 8:43AM

Server19 reboot (server19.xenserve.com)

resolved

Description

Update at 14:44:46(BST): The server rebooted successfully and several security updates have now been added.

Update at 14:32:58(BST): We're performing some software updates on server19. Sadly this requires a reboot this time, so it is being done now.

Start Time

20th June 2014, at 2:21PM

Resolution Time

20th June 2014, at 1:44PM

Storage array disk failure (Multiple Servers)

resolved

Description

Update at 14:20:06(BST): Update at 14:04:32(BST): A disk failure on the storage array has caused intermittent slow/failed queries for domains hosted on the following servers:

prohost19
prohost20
xenserve3
xenserve5
xenserve9

As the array is raid6, the setup should be able to cope with multiple disk failures. Engineers are therefore investigating this as a priority.

The situation appears to have stabilised, but we will continue to monitor.

Start Time

9th June 2014, at 10:53AM

Resolution Time

20th June 2014, at 1:20PM

Prohost28 Outage (Prohost28.34sp.com)

resolved

Description

Update at 08:00:15(BST): The issue has now been resolved with this server. The server is back online and our engineers are looking into the cause. We'll resolve any issues found. Apologies again for any inconvenience caused.

We are currently experiencing issues with the professional hosing server, prohost28.34sp.com. Our engineers have been notified and are currently investigating in to the issue.

34SP apologises for any inconvenience caused by this outage.

Start Time

6th May 2014, at 6:27AM

Resolution Time

6th May 2014, at 7:00AM

Connectivity Issues (Various)

resolved

Description

Update at 17:25:50(BST): The issue has now been resolved with this server.The issue has now been resolved. Apologies again for any inconvenience this may have caused.


A number of servers, predominantly a number of our reseller servers on the network are currently experiencing stability issues which are being investigated by our engineers.

Apologies for any inconvenience this may be causing in the meantime.

Start Time

4th May 2014, at 5:04PM

Resolution Time

4th May 2014, at 4:25PM

VPS31 Disk space issue (VPS31)

resolved

Description

Update at 17:31:16(BST): The issue has now been resolved with this server. A few containers needed a reboot. Thankfully there were no lengthy downtimes for any and the actual issue has now been identified and resolved.

We're currently looking into an issue affecting VPS servers on VPS31. It looks like the quota system has broken and it's reporting several containers/servers with wrong disk space. We're working on correcting all these now. Affected containers might need a quick restart. If so, the downtime should be a few minutes if that.

Start Time

1st May 2014, at 3:43PM

Resolution Time

1st May 2014, at 4:31PM