Update at 17:08:56(BST): The issue has now been resolved with this server. Server has now rebooted and we're all patched up! Sorry for any inconvenience caused.
Server20 needs an urgent security update that will require a reboot. Due to the urgency to get this patched, we're going to perform a quick reboot right now. Site's should be back up in a few mins. Apologies about the short notice.
6th October 2014, at 4:57PM
6th October 2014, at 4:08PM
Update at 19:21:42(BST): The issue has now been resolved with this server.A fault with this server has taken the web server offline. We should have this corrected in the next 15-30 minutes.
4th October 2014, at 6:56PM
4th October 2014, at 6:21PM
Update at 18:54:53(BST): Update at 20:13:54(BST): This server should be fine from here on, we will continue to monitor through the evening.
Update at 19:55:12(BST): Following repairs, the server is now being restarted.
Update at 19:12:53(BST): As of 7.05PM we have remote access to the server and are running a disk repair process presently.
This server started to fail at 5.45PM.
After a brief review of services the server was power cycled at 6.05PM
The server has not recovered from this reboot, so an engineer is currently being dispatched to the data center to review the fault first hand.
3rd October 2014, at 7:00PM
4th October 2014, at 5:54PM
Update at 15:54:00(BST): The service has remained functional throughout today so we are now marking this situation as resolved.
1st October 2014, at 10:27AM
1st October 2014, at 2:54PM
Update at 14:04:29(BST): The issue with this server was resolved at approximately 10:30(BST)
19th September 2014, at 8:33AM
19th September 2014, at 1:04PM
Update at 10:26:41(BST): Control panel access has now been restored
Update at 13:28:28(BST): After many emails back and forth with Plesk, they were unable to resolve this issue. At the point of us installing a new server to migrate everyone over to - our resident star system developer David, has fixed what plesk could not! We are currently checking everything over. It looks like the control panel is back working though.
Update at 16:11:46(BST): Parallels have been unable to assist us with this failure in their software. As a result we have only the final choice of deploying a new server, with new software, and migrating all affected sites over.
In the meantime please continue to contact support for any changes required, that are blocked by the Plesk fault.
We will be posting a migration date shortly.
Update at 15:56:58(BST): This system is still unavailable. We have requested that Parallels (Plesk softwre creators) assist with the matter as we are unable to proceed. Please note sites and email are up and running fine.
The control panel/plesk is offline due to a fault on this system. We are presently working on restoring this service.
17th September 2014, at 5:10PM
1st October 2014, at 9:26AM
Update at 01:37:19(BST): The issue has now been resolved with this server.account.34sp.com, SMTP authentication and iRedmail based services (POP3, IMAP and webmail) will be unavailable for approximately 20 minutes from 00:30 for essential maintenance. No e-mail will be lost during this period. We apologise for any inconvenience.
12th September 2014, at 12:30AM
12th September 2014, at 12:37AM
Update at 17:18:19(BST): Webmail is now authenticating correctly. If you see further problems, please contact support and we will do our best to help you.
11th September 2014, at 4:23PM
11th September 2014, at 4:18PM
Update at 10:47:21(BST): The issue has now been resolved with this server.Redundancy network now correctly active in place, restoring services to normal current levels.
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Due to maintenance work being done by our primary network providers, a number of systems are currently inaccessible.
Apologies for any inconvenience this may be causing in the meantime, we are working to restore service as soon as possible.
6th September 2014, at 10:31AM
6th September 2014, at 9:47AM
Update at 12:18:01(BST): All 3 servers now have over 99.5% uptime over the last few days. Please do contact support if you have any further questions or problems.
Update at 10:15:15(BST): All servers have been back up and running for a few minutes. All looks well, but we shall continue to closely monitor these for now.
Prohost26, Prohost27 and Prohost28 appear to have a software problem on the operating system. We're going to try a quick reboot and a change to these servers now, to hopefully improve things. Downtime may be around 10-15 minutes.
5th September 2014, at 9:33AM
8th September 2014, at 11:18AM