Update at 10:26:41(BST): Control panel access has now been restored
Update at 13:28:28(BST): After many emails back and forth with Plesk, they were unable to resolve this issue. At the point of us installing a new server to migrate everyone over to - our resident star system developer David, has fixed what plesk could not! We are currently checking everything over. It looks like the control panel is back working though.
Update at 16:11:46(BST): Parallels have been unable to assist us with this failure in their software. As a result we have only the final choice of deploying a new server, with new software, and migrating all affected sites over.
In the meantime please continue to contact support for any changes required, that are blocked by the Plesk fault.
We will be posting a migration date shortly.
Update at 15:56:58(BST): This system is still unavailable. We have requested that Parallels (Plesk softwre creators) assist with the matter as we are unable to proceed. Please note sites and email are up and running fine.
The control panel/plesk is offline due to a fault on this system. We are presently working on restoring this service.
17th September 2014, at 5:10PM
1st October 2014, at 9:26AM
Update at 01:37:19(BST): The issue has now been resolved with this server.account.34sp.com, SMTP authentication and iRedmail based services (POP3, IMAP and webmail) will be unavailable for approximately 20 minutes from 00:30 for essential maintenance. No e-mail will be lost during this period. We apologise for any inconvenience.
12th September 2014, at 12:30AM
12th September 2014, at 12:37AM
Update at 17:18:19(BST): Webmail is now authenticating correctly. If you see further problems, please contact support and we will do our best to help you.
11th September 2014, at 4:23PM
11th September 2014, at 4:18PM
Update at 10:47:21(BST): The issue has now been resolved with this server.Redundancy network now correctly active in place, restoring services to normal current levels.
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Due to maintenance work being done by our primary network providers, a number of systems are currently inaccessible.
Apologies for any inconvenience this may be causing in the meantime, we are working to restore service as soon as possible.
6th September 2014, at 10:31AM
6th September 2014, at 9:47AM
Update at 12:18:01(BST): All 3 servers now have over 99.5% uptime over the last few days. Please do contact support if you have any further questions or problems.
Update at 10:15:15(BST): All servers have been back up and running for a few minutes. All looks well, but we shall continue to closely monitor these for now.
Prohost26, Prohost27 and Prohost28 appear to have a software problem on the operating system. We're going to try a quick reboot and a change to these servers now, to hopefully improve things. Downtime may be around 10-15 minutes.
5th September 2014, at 9:33AM
8th September 2014, at 11:18AM
Update at 16:20:06(BST): Control panel logins are available again and the correct domain names are now showing.
28th August 2014, at 3:45PM
28th August 2014, at 3:20PM
Update at 22:33:00(BST): Queues are now under 2,500, and we expect the remainder of mail to be delivered by 11PM.
Update at 21:19:43(BST): SMTP queues are down from 26,000 to 16,000. Based on this throughput all remaining email should go through in the next 90-120 minutes.
Update at 19:28:02(BST): Following on from today's email issues, our SMTP (outbound) queues are quite large at this time.
If you have used a 34SP SMTP server, and the email has been accepted by the server, it will be in the queue for delivery.
We're doing our best to speed through this backlog, which is around 26,000 emails at the time of writing. We expect the whole backlog to go through in the following hours.
Please note, you should not be seeing any authentication failures - logging into email at this time. If you do, please do try resetting your access details in the control panel.
Update at 17:22:34(BST): Email access has now been restored. If you reset your password earlier on, as mentioned then you may need to reset it again.
Thank you for your patience as we worked to resolve this major outage.
28th August 2014, at 9:28AM
28th August 2014, at 9:33PM
Update at 14:04:47(BST):
27th August 2014, at 4:50AM
19th September 2014, at 1:04PM
Update at 11:19:36(BST): Service has now been restored.
Update at 10:50:53(BST): Engineers are still investigating a failure in this server. Please note that email is not affected by this outage.
We are currently investigating in to an unplanned outage on the professional hosting server, prohost27.
34SP apologies for any inconvenience caused by this service disruption.
18th August 2014, at 6:27AM
18th August 2014, at 10:19AM
Update at 10:50:23(BST): Update at 11:59:30(BST): The majority of service issues are now resolved, however, there is potential for some intermittent interruption as one of our network providers is conducting line upgrades today.
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Due to a localised issue on our nameserver, services may be slow or unresponsive. This includes access to your 34sp control panel.
Our engineers are working on resolving this issue. Apologies for any inconvenience this may be causing in the meantime.
16th August 2014, at 11:04AM
18th August 2014, at 9:50AM