Update at 13:23:52(GMT): Update at 12:12:56(GMT): This issue should be resolved now. There looks to be a new attack that was upsetting the security software running on our shared-servers. We've made some changes to fix this and we're currently in talks with our security company over this. Please contact support if you're still seeing any further troubles.
We are seeing an issue affecting some servers, where sites are not loading from outside our own network.
Our engineers are investigating this as top priority. As we are not certain of the cause at this time we are unable to give an ETA for resolution.
26th November 2014, at 10:52AM
12th December 2014, at 1:23PM
Update at 17:36:55(GMT): The issue has now been resolved with this server. Everything came back around 20 mins later. No further issues seen since.
Server10 is currently down. Whilst this is down we are currently running an offline test, to check over the hardware to ensure all is well. The server should be back online within the next 15-20 minutes. Apologies for the inconvenience.
24th November 2014, at 1:51PM
24th November 2014, at 5:36PM
Update at 13:50:01(GMT): Some further changes have been made today. We hope to see this server behaving properly once more!
Update at 10:00:09(GMT): Unfortunately there was a delay in actioning an engineer request at our data centre.
The server has since been brought back up and running and normal service has resumed.
34SP apologises for any inconvenience caused.
Update at 05:19:54(GMT): This server is currently offline. A remote power cycle has failed to restore this system.
We are currently raising an on site engineer to review and attend to this server.
23rd November 2014, at 4:00AM
24th November 2014, at 1:50PM
Update at 23:32:55(GMT): Update at 22:26:19(GMT): The server has been brought back up and running and has some standard maintenance checks performed. We are monitoring the server closely to ensure there is no further issues.
34SP apologies for the delay in resuming service.
Update at 21:48:45(GMT): 9.44PM - We have remote access to the machine and are underway in diagnosing the fault.
The server has now been hooked up to a remote and is under investigation.
Update at 21:19:11(GMT): This server is currently offline. A remote power cycle has failed to restore this system.
We are currently raising an on site engineer to review and attend to this server.
20th November 2014, at 8:50PM
20th November 2014, at 11:32PM
Update at 13:00:00(GMT): The issue has now been resolved with this server.Prohost17.34sp.com has currently become unresponsive. A server reboot hasn't worked to resolve this. Our engineers are currently looking into this.
15th November 2014, at 2:05AM
18th November 2014, at 1:00PM
Update at 02:01:10(GMT): The issue has now been resolved with this server. Please note that we are planning to upgrade our office Internet connectivity on Thursday, November 13th.
Our providers have indicated the work will commence in the morning and last up to four hours. They have been unable to provide more precise estimates than this time frame.
During the upgrades our ability to offer phone support will be substantially degraded.
Email support will still be unaffected and offered as normal, 8am through 8pm. As such, we direct our users to lodge all support requests via email beginning November 13th until further notice.
This post will be updated as the work begins and completes.
12th November 2014, at 4:58PM
15th November 2014, at 2:01AM
Update at 02:00:45(GMT): Reboot completed. All services are back. We shall continue to monitor this server closely, checking for any further issues. Apologies for any inconvenience.
Server7 appears to be unresponsive currently. We shall reboot the server now.
10th November 2014, at 11:04AM
15th November 2014, at 2:00AM
Update at 14:29:49(GMT): The issue has now been resolved. Users can now access the 34sp.com website and their control panel. Apologies for any inconvenience caused.
We are currently experiencing an issue with our website.
Users will currently be unable to access the 34sp.com website and their Control Panel.
Our developers are working to get this resolved. We will post more details here when we have them.
8th November 2014, at 1:27PM
8th November 2014, at 2:29PM
Update at 16:40:27(GMT): This matter is now resolved and email will be functioning normally for all users.
We're currently experiencing a problem with some of our mail servers. This is affecting users on our atmail email platform.
Users of our atmail email platform will currently be unable to retrieve their emails. This is a result of some engineering works required by our datacentre providers.
No email will be lost during these works.
We expect the outage to be resolved soon and will post further updates here as we have them.
8th November 2014, at 11:54AM
8th November 2014, at 4:40PM
Update at 18:11:50(GMT): Update at 18:08:14(GMT): Services are now coming back online.
We are rebooting this system, as it has failed.
3rd November 2014, at 6:00PM
3rd November 2014, at 6:11PM