Update at 09:48:00(GMT): The issue has now been resolved with this server. An issue has now been identified and sorted. All sites appear to be loading great once more and the issue looks to be resolved.
We're currently looking into issues to do with server21. Sites are being very slow to load, if at all. Our engineers are working on this right now and hope to have everything working great again shortly.
11th February 2015, at 9:44AM
11th February 2015, at 9:48AM
Update at 09:42:50(GMT): Now marking as resolved
Update at 11:27:28(GMT): Following an eventual server reboot, all 5 servers have successfully come back online.
Our engineers are still monitoring them for now but this should predominantly be resolved. Websites and email services should fully resume within the next few minutes.
Again our apologies for the inconveniences.
Update at 10:34:40(GMT):The following servers are currently unresponsive. We have our engineers looking into this now and will post further updates as we go.
Our sincerest apologies for the meanwhile inconveniences.
7th February 2015, at 10:32AM
11th February 2015, at 9:42AM
Update at 09:42:05(GMT): Now marking as resolved
Update at 15:52:08(GMT): Server14 is now back online. An additional quantity of virtual swap memory has been added to prevent loads causing the server to crash again. Users may find services sluggish should swap memory start to be used, but services should still remain active. We will continue to check this over and have this server on monitoring for the time being.
An emergency reboot has been issued on xenserve 14 to it becoming non-responsive. The server has failed to restart fully, and engineers are currently checking via remote connection as to the cause. More details to follow.
4th February 2015, at 3:39PM
11th February 2015, at 9:42AM
Update at 06:19:29(GMT): The issue has now been resolved with this server.The issue has now been resolved with this server .mysqld is now back online.
We are having an issue the mysqld on this server. The database service is cuurently unavailable. This will affect websites on this server only (Email not affected). Our engineers are looking into this issue and will have the server back online as quickly as possible.
1st February 2015, at 5:29AM
1st February 2015, at 6:19AM
Update at 07:35:54(GMT): The email migration is now complete and all email should function as normal.
The planned migration of customers on our atmail platform is beginning now. All affected customers were notified in advance of this move. Email for affected customers will be unavailable until this move is complete, planned for 8am Sunday 1st February.
31st January 2015, at 11:55PM
1st February 2015, at 7:35AM
Update at 13:30:53(GMT): server14.xenserve.com is now responding again.
server14.xenserve.com is currently not responding. We are currently investigating this outage.
29th January 2015, at 1:24PM
29th January 2015, at 1:30PM
Update at 09:42:36(GMT): Now marking as resolved
Update at 14:04:55(GMT): We've made some further tweaks to the server proxy setup to clear stale connections every couple of hours. We're still seeing sporadic issues that appear to crop up between 11.30-1.30 for a few minutes each time. We will continue to monitor and post updates.
Update at 14:40:01(GMT): We have identified a spate of mini DOS attacks on the smtp authentication servers and are currently looking into a way to stop this affecting the services so badly when it happens again.
Update at 09:28:25(GMT): We have an additional SMTP authentication server in the process of being configured which will be gradually integrated into the current array over the next several days. We will continue to monitor levels closely whilst this is bought online.
Update at 12:53:43(GMT): Update at 12:53:35(GMT): Webmail service has now been restored.
Update at 12:21:18(GMT): Sending mail is confirmed as working OK now - customers who have had problems with this should find it works OK now if they restart their mail client. Investigations into webmail are ongoing.
Update at 12:03:34(GMT): Engineers are currently investigating reports of sent mail timing out or taking a long time to connect. Reports are also being received that some customers are unable to log in to webmail. We shall post again once further details become available.
29th January 2015, at 12:00PM
11th February 2015, at 9:42AM
Update at 22:45:43(GMT): The issue has now been resolved with this server.The server is now back online.
Prohost28 is currently unavailable. This will affect websites on this server only (Email not affected). Our engineers are looking into this issue and will have the server back online as quickly as possible.
9th January 2015, at 10:42PM
9th January 2015, at 10:45PM
Update at 09:31:45(GMT): Prohost22 has become unresponsive. Our engineers are currently rebooting this server and we'll keep a close eye on it once back up.
5th January 2015, at 3:18PM
30th January 2015, at 9:31AM
Update at 16:12:07(GMT): The issue has now been resolved with this server.Client containers are coming back online now. Apologies for any inconvenience caused.
Engineers have had to reboot the server as it shut down due to a kernel panic. We hope to have services back as soon as possible.
Apologies for any inconvenience caused.
31st December 2014, at 3:55PM
31st December 2014, at 4:12PM