Update at 22:45:43(GMT): The issue has now been resolved with this server.The server is now back online.
Prohost28 is currently unavailable. This will affect websites on this server only (Email not affected). Our engineers are looking into this issue and will have the server back online as quickly as possible.
9th January 2015, at 10:42PM
9th January 2015, at 10:45PM
Update at 09:31:45(GMT): Prohost22 has become unresponsive. Our engineers are currently rebooting this server and we'll keep a close eye on it once back up.
5th January 2015, at 3:18PM
30th January 2015, at 9:31AM
Update at 16:12:07(GMT): The issue has now been resolved with this server.Client containers are coming back online now. Apologies for any inconvenience caused.
Engineers have had to reboot the server as it shut down due to a kernel panic. We hope to have services back as soon as possible.
Apologies for any inconvenience caused.
31st December 2014, at 3:55PM
31st December 2014, at 4:12PM
Update at 13:17:12(GMT): The issue has now been resolved with this server. It looks like a bad kernel was causing the issues. This should be resolved now but we'll keep a close eye on the server.
Prohost26 is currently unavailable. This will affect websites on this server only (Email not affected). Our engineers are looking into this issue, however the resolution is not straight forward, so the ETA to get things back up is currently unknown. Further updates will be posted shortly when we know more about the issue.
27th December 2014, at 12:41PM
27th December 2014, at 1:17PM
Update at 09:31:14(GMT): Update at 17:56:09(GMT): Update at 17:47:15(GMT): Today we experienced some degradation in our outbound (SMTP) email services.
Our SMTP array had a large volume of spam email injected into it, which meant we had to take emergency maintenance steps. This involved disabling access to around 80% of our outbound servers and clearing the junk email out. Work began around 1.30PM on this issue.
In the interim, the remaining SMTP servers were pushed a tad past their capacities to handle the client load of outbound email. This meant that certain users may have received an error when sending. Moreover, due to the volume of junk email queued up, users who were able to connect may have seen some email delay issues in reaching their recipients.
We have now (by 4.30PM) mitigated the majority of the spam and SMTP servers are being re-enabled and capacity returning to normal. This means connection errors should start to disappear and sent email begin to be delivered.
18th December 2014, at 5:04PM
30th January 2015, at 9:31AM
Update at 17:00:16(GMT): The issue has now been resolved with this server.The server is now back online and containers are running. Apologies for any inconvenience caused.
It is being reported by users that sites on businesshost6 are unresponsive. The server itself is also unavailable via SSH, or remote desktop connection, so an emergency reboot has been issued. It will take several minutes before sites start loading again, so do please be patient.
17th December 2014, at 4:27PM
17th December 2014, at 5:00PM
Update at 12:50:21(GMT): The issue has now been resolved with this server.The server is now back on-line. Apologies for any inconvenience caused.
Engineers have issued an emergency reboot after the server became unresponsive. We hope to have services back on-line as soon as possible. Apologies for any inconvenience caused.
14th December 2014, at 12:25PM
14th December 2014, at 12:50PM
Update at 16:25:50(GMT): The issue has now been resolved with this server.We are currently investigating issues with sites hosted on server9.xenserve.com not loading, and will update with further details as soon as we have further information.
12th December 2014, at 1:25PM
17th December 2014, at 4:25PM
Update at 13:23:52(GMT): Update at 12:12:56(GMT): This issue should be resolved now. There looks to be a new attack that was upsetting the security software running on our shared-servers. We've made some changes to fix this and we're currently in talks with our security company over this. Please contact support if you're still seeing any further troubles.
We are seeing an issue affecting some servers, where sites are not loading from outside our own network.
Our engineers are investigating this as top priority. As we are not certain of the cause at this time we are unable to give an ETA for resolution.
26th November 2014, at 10:52AM
12th December 2014, at 1:23PM
Update at 17:36:55(GMT): The issue has now been resolved with this server. Everything came back around 20 mins later. No further issues seen since.
Server10 is currently down. Whilst this is down we are currently running an offline test, to check over the hardware to ensure all is well. The server should be back online within the next 15-20 minutes. Apologies for the inconvenience.
24th November 2014, at 1:51PM
24th November 2014, at 5:36PM