It seems that certain accounts are experiencing issues sending/receiving emails. Our engineers are looking into this and we hope to have this resolved as quickly as possible. Our apologies for the meanwhile inconvenience
7th June 2015, at 10:59AM
7th June 2015, at 10:45AM
Mysql is currently unavailable on prohost28. This will affect websites on this server only (Email not affected). Our engineers are looking into this issue and will have the server back online as quickly as possible.
7th June 2015, at 8:46AM
7th June 2015, at 1:06PM
We are currently investigating in to high load affecting MySQL connections on the below servers. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to get service back to normal as soon as possible.
1st May 2015, at 9:31AM
5th May 2015, at 8:19AM
Engineers are currently looking into an issue with load on this server. Apologies for any inconvenience caused.
30th April 2015, at 3:27PM
30th April 2015, at 3:51PM
We are currently investigating in to an extremely high load on one our our reseller hosts. This will currently be affecting reseller servers 3, 5 and 9.
20th April 2015, at 8:10AM
20th April 2015, at 7:20AM
Update at 09:20:02(BST): All 3 servers are starting to come back on-line now. Everything should be running great once more in a few more minutes.
10th April 2015, at 9:09AM
10th April 2015, at 11:00AM
Update at 13:02:53(BST): This issue has now been resolved.
7th April 2015, at 12:22PM
7th April 2015, at 12:02PM
Update at 22:16:46(BST): Circa 9.40PM we managed to mitigate this issue, but are still monitoring at this time.
Update at 20:18:24(BST): We are still reviewing and attending to this attack against X22. Services may be slowed or unavailable while we mitigate the attack.
Unfortunately, a customers site on server22 is under a denial of service attack. This will affect all customer websites on this server until this calms down. The IP is a shared IP and this will affect other customers on this server. Mail is unaffected. Apologies for the inconvenience this may be causing.
3rd April 2015, at 4:20PM
3rd April 2015, at 9:16PM
Update at 21:09:18(GMT): This issue is fixed again but we do seem to have a recurring failure in the load balancing system which we will be looking at immediately this evening.
Update at 20:32:35(GMT): This has resurfaced and we are reviewing the fault again.
Update at 19:42:24(GMT): The issue has now been resolved with this server.An issue affecting the database cluster load balancer was detected and address. All items are now back to normal.
Please note we are seeing some issues with our central database at this time.
End user issues may be STMP authentication, access to our site and so forth.
We are looking at this now and aim to resolve immediately.
18th March 2015, at 7:16PM
18th March 2015, at 9:09PM
Update at 12:49:48(GMT): The issue has now been resolved with this server. A couple of websites with various issues have now been contacted and problems resolved. We also noticed a couple of server configuration issues which we have fixed up too. All sites appear to be responding quickly and well once more. Please do contact support if you notice any further troubles.
We're receiving reports from *some* users on prohost25 who may be finding their site is unavailable at present. Engineers are investigating the cause and fix as quickly as they can. Mail services are unaffected.
18th March 2015, at 9:00AM
18th March 2015, at 12:49PM