34SP.com System Status History

Reseller hosting (server1.xenserve.com)

resolved

Description

The server is now back online. Thank you for your patience.

The server is undergoing an emergency reboot. Apologies for any inconvenience caused.

Start Time

25th June 2015, at 7:28PM

Resolution Time

25th June 2015, at 6:28PM

Professional Hosting (prohost26)

resolved

Description

Engineers are currently performing an emergency disk check on the server. Apologies for any inconvenience caused.

Start Time

17th June 2015, at 12:51PM

Resolution Time

17th June 2015, at 11:51AM

Website services (Prohost20)

resolved

Description

Unfortunately this professional hosting server is currently unresponsive. Our engineers are investigating this and doing everything they can to have this resolved as quickly as possible.

We do apologise for the meanwhile inconvenience.

Start Time

14th June 2015, at 10:17AM

Resolution Time

14th June 2015, at 9:53AM

Email (Atmail array (incoming mail) addresses beginning B E I and P)

resolved

Description

Some customers on the older atmail system may be experiencing issues connecting to the mail service where their email addresses start with the letter B E I or P. Engineers have issued a server restart to try and resolve, but this does not seem to have helped. We're attempting alternative methods of accessing the server to bring it back online and will update this status post when more news becomes available.

Users not on atmail, outgoing email and addresses not beginning with the aforementioned letters are unaffected.

Start Time

11th June 2015, at 11:51AM

Resolution Time

11th June 2015, at 11:46AM

Email (Some accounts on the iRed mail system)

resolved

Description

It seems that certain accounts are experiencing issues sending/receiving emails. Our engineers are looking into this and we hope to have this resolved as quickly as possible. Our apologies for the meanwhile inconvenience

Start Time

7th June 2015, at 10:59AM

Resolution Time

7th June 2015, at 10:45AM

Database (Prohost 28)

resolved

Description

Mysql is currently unavailable on prohost28. This will affect websites on this server only (Email not affected). Our engineers are looking into this issue and will have the server back online as quickly as possible.

Start Time

7th June 2015, at 8:46AM

Resolution Time

7th June 2015, at 1:06PM

Professional hosting (Prohost21.34sp.com & Prohost22.34sp.com)

resolved

Description

We are currently investigating in to high load affecting MySQL connections on the below servers. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to get service back to normal as soon as possible.

Start Time

1st May 2015, at 9:31AM

Resolution Time

5th May 2015, at 8:19AM

Reseller (server17)

resolved

Description

Engineers are currently looking into an issue with load on this server. Apologies for any inconvenience caused.

Start Time

30th April 2015, at 3:27PM

Resolution Time

30th April 2015, at 3:51PM

Reseller hosting services (server3, server5 & server9)

resolved

Description

We are currently investigating in to an extremely high load on one our our reseller hosts. This will currently be affecting reseller servers 3, 5 and 9.

Start Time

20th April 2015, at 8:10AM

Resolution Time

20th April 2015, at 7:20AM

Prohost17,18,19 (Prohost17,18,19)

resolved

Description

Update at 09:20:02(BST): All 3 servers are starting to come back on-line now. Everything should be running great once more in a few more minutes.

Start Time

10th April 2015, at 9:09AM

Resolution Time

10th April 2015, at 11:00AM