34SP.com System Status History

Database (Prohost 28)

resolved

Description

Mysql is currently unavailable on prohost28. This will affect websites on this server only (Email not affected). Our engineers are looking into this issue and will have the server back online as quickly as possible.

Start Time

7th June 2015, at 8:46AM

Resolution Time

7th June 2015, at 1:06PM

Professional hosting (Prohost21.34sp.com & Prohost22.34sp.com)

resolved

Description

We are currently investigating in to high load affecting MySQL connections on the below servers. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to get service back to normal as soon as possible.

Start Time

1st May 2015, at 9:31AM

Resolution Time

5th May 2015, at 8:19AM

Reseller (server17)

resolved

Description

Engineers are currently looking into an issue with load on this server. Apologies for any inconvenience caused.

Start Time

30th April 2015, at 3:27PM

Resolution Time

30th April 2015, at 3:51PM

Reseller hosting services (server3, server5 & server9)

resolved

Description

We are currently investigating in to an extremely high load on one our our reseller hosts. This will currently be affecting reseller servers 3, 5 and 9.

Start Time

20th April 2015, at 8:10AM

Resolution Time

20th April 2015, at 7:20AM

Prohost17,18,19 (Prohost17,18,19)

resolved

Description

Update at 09:20:02(BST): All 3 servers are starting to come back on-line now. Everything should be running great once more in a few more minutes.

Start Time

10th April 2015, at 9:09AM

Resolution Time

10th April 2015, at 11:00AM

Internal server error within the control panel

resolved

Description

Update at 13:02:53(BST): This issue has now been resolved.




Update at 13:00:05(BST): Some customers may be affected by Internal server errors when using our main site.

Some customers may also have some issues sending / authenticating email.

Engineers are currently investigating these issues. We will let you know more as soon as we know.

Apologies for any inconvenience caused.

Start Time

7th April 2015, at 12:22PM

Resolution Time

7th April 2015, at 12:02PM

server22 site issue (server22.xenserve.com)

resolved

Description

Update at 22:16:46(BST): Circa 9.40PM we managed to mitigate this issue, but are still monitoring at this time.

Update at 20:18:24(BST): We are still reviewing and attending to this attack against X22. Services may be slowed or unavailable while we mitigate the attack.

Unfortunately, a customers site on server22 is under a denial of service attack. This will affect all customer websites on this server until this calms down. The IP is a shared IP and this will affect other customers on this server. Mail is unaffected. Apologies for the inconvenience this may be causing.

Start Time

3rd April 2015, at 4:20PM

Resolution Time

3rd April 2015, at 9:16PM

Authentication issues (Various)

resolved

Description

Update at 21:09:18(GMT): This issue is fixed again but we do seem to have a recurring failure in the load balancing system which we will be looking at immediately this evening.

Update at 20:32:35(GMT): This has resurfaced and we are reviewing the fault again.

Update at 19:42:24(GMT): The issue has now been resolved with this server.An issue affecting the database cluster load balancer was detected and address. All items are now back to normal.

Please note we are seeing some issues with our central database at this time.

End user issues may be STMP authentication, access to our site and so forth.

We are looking at this now and aim to resolve immediately.

Start Time

18th March 2015, at 7:16PM

Resolution Time

18th March 2015, at 9:09PM

prohost25 (intermittent site availability)

resolved

Description

Update at 12:49:48(GMT): The issue has now been resolved with this server. A couple of websites with various issues have now been contacted and problems resolved. We also noticed a couple of server configuration issues which we have fixed up too. All sites appear to be responding quickly and well once more. Please do contact support if you notice any further troubles.

We're receiving reports from *some* users on prohost25 who may be finding their site is unavailable at present. Engineers are investigating the cause and fix as quickly as they can. Mail services are unaffected.

Start Time

18th March 2015, at 9:00AM

Resolution Time

18th March 2015, at 12:49PM

Reseller server 8 problems (server8.xenserve.com)

resolved

Description

Update at 11:53:30(GMT): After several updates and helping to fix various customer sites - the server seems to be responding well once more. Please contact support if you notice any further troubles with this server.

Update at 17:12:53(GMT): All services should be up and running. A couple of individual site owners have been contacted and we're continuing to look into and closely monitor this server. Things have improved now but there's still a bit more work to be done.

Server8 is suffering from extreme server loads currently. This looks to be an attack or exploit on one or more site(s) on there. Our engineers are looking into this and we hope to have things working great again shortly.

Start Time

5th March 2015, at 10:40AM

Resolution Time

13th March 2015, at 11:53AM