Engineers are currently looking into an issue with load on this server. Apologies for any inconvenience caused.
30th April 2015, at 3:27PM
30th April 2015, at 3:51PM
We are currently investigating in to an extremely high load on one our our reseller hosts. This will currently be affecting reseller servers 3, 5 and 9.
20th April 2015, at 8:10AM
20th April 2015, at 7:20AM
Update at 09:20:02(BST): All 3 servers are starting to come back on-line now. Everything should be running great once more in a few more minutes.
10th April 2015, at 9:09AM
10th April 2015, at 11:00AM
Update at 13:02:53(BST): This issue has now been resolved.
7th April 2015, at 12:22PM
7th April 2015, at 12:02PM
Update at 22:16:46(BST): Circa 9.40PM we managed to mitigate this issue, but are still monitoring at this time.
Update at 20:18:24(BST): We are still reviewing and attending to this attack against X22. Services may be slowed or unavailable while we mitigate the attack.
Unfortunately, a customers site on server22 is under a denial of service attack. This will affect all customer websites on this server until this calms down. The IP is a shared IP and this will affect other customers on this server. Mail is unaffected. Apologies for the inconvenience this may be causing.
3rd April 2015, at 4:20PM
3rd April 2015, at 9:16PM
Update at 21:09:18(GMT): This issue is fixed again but we do seem to have a recurring failure in the load balancing system which we will be looking at immediately this evening.
Update at 20:32:35(GMT): This has resurfaced and we are reviewing the fault again.
Update at 19:42:24(GMT): The issue has now been resolved with this server.An issue affecting the database cluster load balancer was detected and address. All items are now back to normal.
Please note we are seeing some issues with our central database at this time.
End user issues may be STMP authentication, access to our site and so forth.
We are looking at this now and aim to resolve immediately.
18th March 2015, at 7:16PM
18th March 2015, at 9:09PM
Update at 12:49:48(GMT): The issue has now been resolved with this server. A couple of websites with various issues have now been contacted and problems resolved. We also noticed a couple of server configuration issues which we have fixed up too. All sites appear to be responding quickly and well once more. Please do contact support if you notice any further troubles.
We're receiving reports from *some* users on prohost25 who may be finding their site is unavailable at present. Engineers are investigating the cause and fix as quickly as they can. Mail services are unaffected.
18th March 2015, at 9:00AM
18th March 2015, at 12:49PM
Update at 11:53:30(GMT): After several updates and helping to fix various customer sites - the server seems to be responding well once more. Please contact support if you notice any further troubles with this server.
Update at 17:12:53(GMT): All services should be up and running. A couple of individual site owners have been contacted and we're continuing to look into and closely monitor this server. Things have improved now but there's still a bit more work to be done.
Server8 is suffering from extreme server loads currently. This looks to be an attack or exploit on one or more site(s) on there. Our engineers are looking into this and we hope to have things working great again shortly.
5th March 2015, at 10:40AM
13th March 2015, at 11:53AM
Update at 19:17:10(GMT): Update at 22:31:55(GMT): Update at 22:25:37(GMT): The issue does seem to be now clearing up and does not look to be 34SP related. All servers had low load levels, network levels were very low and DNS was running fine. The only common factor was excessive load time of sites connecting to Google services.
Update at 22:07:30(GMT): Update at 22:06:18(GMT): Our initial investigations didn't uncover any widespread attacks, but we did detect a possible error with Google Analytics.
We're still reviewing this at this time, but if you are having slowness/load issues with your website, and you are hosted on a pro server - please review if you have Google Analytics code installed and test with this removed.
We are seeig randomised slow downs for domains hosted on prohost servers. The excessive load levels are appearing as downed sites for some users.
We are presently reviewing this.
25th February 2015, at 9:17PM
18th March 2015, at 7:17PM
Update at 21:16:27(GMT): Update at 16:42:25(GMT): Due to a hardware failure, our legacy Atmail email array has been running in a degraded fashion over the weekend.
This means that some users may have experienced slower than usual email receipt as system load increased. Please note no email will have been lost, merely delayed hitting inboxes.
The fault did not affect outbound email, or any users hosted on our newer, more redundant mail platform.
During today (Monday 23rd) a backup server was deployed to replace the failed component. This is now starting to resolve the issue, but due to DNS propagation the full effect may not be felt for all users until the new records propagate.
If you still have email hosted on our legacy Atmail platform, please contact support for information on migration to our newer more powerful platform.
23rd February 2015, at 4:33PM
25th February 2015, at 9:16PM