[Updated]
Some clients are unable to access their emails, a replacement part was sourced, and the array is being "resilvered" this process is taking a long time to occur and is causing considerable disruption to services. No stored email has been lost. Further support updates are below
2nd December 2015, at 3:46PM
9th December 2015, at 5:22PM
Engineers are currently investigating an intermittent network issue.
Apologies for any inconvenience caused.
30th November 2015, at 6:36PM
2nd December 2015, at 11:46AM
Users are reporting sporadic issues in accessing areas of the control panel at account.34sp.com - our development team are currently investigating the cause.
23rd November 2015, at 3:29PM
23rd November 2015, at 4:48PM
We regret that telephone support is temporarily unavailable on the morning of Sunday 22nd November. We anticipate things will return to normal availability around 2pm.
22nd November 2015, at 8:08AM
22nd November 2015, at 2:49PM
We're getting reports of users getting a bounce message when trying to send mail that reports "Relay access denied". Engineers are investigating the cause as a matter of urgency.
10th November 2015, at 3:05PM
11th November 2015, at 11:13AM
We're seeing a lot of service restarts happening with this server and high server loads. This is affecting most websites hosted on prohost29.34sp.com.
There appears to be a couple of sites that are hacked and some random attacks to others. We've now contacted the customers with the hacked sites and disabled them for now. Security has been improved on the server to handle the attacks. We should see less restarts and better performance. We shall continue to investigate and we'll keep a close eye on this.
9th November 2015, at 1:54PM
11th November 2015, at 11:22AM
We are currently investigating an issue affecting some users' access to their Mercury hosted e-mail service. If you are being affected, you will see a slow or failed login when trying to access your mail using webmail or your email client. We are working to resolve this matter as soon as possible.
5th October 2015, at 11:45AM
12th October 2015, at 9:02AM
Prohost16 has become unresponsive. We are currently investigating this and it is likely a reboot will be needed for the server. Emails will be unaffected whilst this happens. We hope to see everything working again on this server in the next few minutes.
1st October 2015, at 12:24PM
1st October 2015, at 11:39AM
We are performing some emergency maintenance on the systems powering our Mercury email platform and as a result, email will be unavailable for a few minutes. During this time, email sent to users of the platform will be queued at the sending server and will be delivered as soon as we have the platform restored to service.
30th September 2015, at 10:55AM
2nd October 2015, at 3:50PM
We are currently receiving reports of intermittent routing issues to our professional hosting servers causing websites to appear down to some users.
Our engineers are investigating in to the cause of this at present and hope to find the underlying cause soon.
We apologise for any inconvenience caused and will provide an update as we know more.
24th September 2015, at 11:29AM
24th September 2015, at 12:55PM