We are currently aware clients are having issues connecting to client control panel this is also affecting our own access to client details.
Engineers are currently investigating.
4th February 2016, at 10:16AM
4th February 2016, at 10:53AM
We are currently experiencing issues with this server which may be affecting some user services. Our engineers and systems team are currently addressing this. We apologise for any meanwhile inconvenience and hope to have this resolved as quickly as possible.
29th January 2016, at 3:53PM
4th February 2016, at 10:54AM
Mercury email is currently running with reduced performance. You may see this as a timeout or failure to log in when reading your email. We are working on this as a matter of urgency and expect the issue to be resolved soon.
27th January 2016, at 2:34PM
27th January 2016, at 4:39PM
Server totally unresponsive. Emergency server reboot performed. Apologies for any inconvenience caused.
16th January 2016, at 3:54PM
16th January 2016, at 5:51PM
We are having some issues starting this server. The boot process hangs while loading kernel modules. Our engineers are currently investigating this issue and should get it resolved shortly. Our apologies for the inconvenience caused.
26th December 2015, at 2:06PM
26th December 2015, at 2:54PM
[Updated]
Some clients are unable to access their emails, a replacement part was sourced, and the array is being "resilvered" this process is taking a long time to occur and is causing considerable disruption to services. No stored email has been lost. Further support updates are below
2nd December 2015, at 3:46PM
9th December 2015, at 5:22PM
Engineers are currently investigating an intermittent network issue.
Apologies for any inconvenience caused.
30th November 2015, at 6:36PM
2nd December 2015, at 11:46AM
Users are reporting sporadic issues in accessing areas of the control panel at account.34sp.com - our development team are currently investigating the cause.
23rd November 2015, at 3:29PM
23rd November 2015, at 4:48PM
We regret that telephone support is temporarily unavailable on the morning of Sunday 22nd November. We anticipate things will return to normal availability around 2pm.
22nd November 2015, at 8:08AM
22nd November 2015, at 2:49PM
We're getting reports of users getting a bounce message when trying to send mail that reports "Relay access denied". Engineers are investigating the cause as a matter of urgency.
10th November 2015, at 3:05PM
11th November 2015, at 11:13AM