34SP.com System Status History

Mercury Mail (email)

resolved

Description

[Updated]
Some clients are unable to access their emails, a replacement part was sourced, and the array is being "resilvered" this process is taking a long time to occur and is causing considerable disruption to services. No stored email has been lost. Further support updates are below

Start Time

2nd December 2015, at 3:46PM

Resolution Time

9th December 2015, at 5:22PM

Network connectivity issues (All services)

resolved

Description

Engineers are currently investigating an intermittent network issue.
Apologies for any inconvenience caused.

Start Time

30th November 2015, at 6:36PM

Resolution Time

2nd December 2015, at 11:46AM

account.34sp.com (account management and billing areas)

resolved

Description

Users are reporting sporadic issues in accessing areas of the control panel at account.34sp.com - our development team are currently investigating the cause.

Start Time

23rd November 2015, at 3:29PM

Resolution Time

23rd November 2015, at 4:48PM

Phone Support Sunday 22/11/15 (Telephone Support)

resolved

Description

We regret that telephone support is temporarily unavailable on the morning of Sunday 22nd November. We anticipate things will return to normal availability around 2pm.

Start Time

22nd November 2015, at 8:08AM

Resolution Time

22nd November 2015, at 2:49PM

smtp service (smtpauth1.array1.smtp.34sp.com)

resolved

Description

We're getting reports of users getting a bounce message when trying to send mail that reports "Relay access denied". Engineers are investigating the cause as a matter of urgency.

Start Time

10th November 2015, at 3:05PM

Resolution Time

11th November 2015, at 11:13AM

Prohost29 (prohost29.34sp.com)

resolved

Description

We're seeing a lot of service restarts happening with this server and high server loads. This is affecting most websites hosted on prohost29.34sp.com.

There appears to be a couple of sites that are hacked and some random attacks to others. We've now contacted the customers with the hacked sites and disabled them for now. Security has been improved on the server to handle the attacks. We should see less restarts and better performance. We shall continue to investigate and we'll keep a close eye on this.

Start Time

9th November 2015, at 1:54PM

Resolution Time

11th November 2015, at 11:22AM

Mercury e-mail

resolved

Description

We are currently investigating an issue affecting some users' access to their Mercury hosted e-mail service. If you are being affected, you will see a slow or failed login when trying to access your mail using webmail or your email client. We are working to resolve this matter as soon as possible.

Start Time

5th October 2015, at 11:45AM

Resolution Time

12th October 2015, at 9:02AM

Prohost16 (prohost16.34sp.com)

resolved

Description

Prohost16 has become unresponsive. We are currently investigating this and it is likely a reboot will be needed for the server. Emails will be unaffected whilst this happens. We hope to see everything working again on this server in the next few minutes.

Start Time

1st October 2015, at 12:24PM

Resolution Time

1st October 2015, at 11:39AM

Mercury e-mail

resolved

Description

We are performing some emergency maintenance on the systems powering our Mercury email platform and as a result, email will be unavailable for a few minutes. During this time, email sent to users of the platform will be queued at the sending server and will be delivered as soon as we have the platform restored to service.

Start Time

30th September 2015, at 10:55AM

Resolution Time

2nd October 2015, at 3:50PM

Professional hosting routing issues. (All professional hosting servers)

resolved

Description

We are currently receiving reports of intermittent routing issues to our professional hosting servers causing websites to appear down to some users.

Our engineers are investigating in to the cause of this at present and hope to find the underlying cause soon.

We apologise for any inconvenience caused and will provide an update as we know more.

Start Time

24th September 2015, at 11:29AM

Resolution Time

24th September 2015, at 12:55PM