There is a currently an issue across our network affecting all services. This is currently being investigated with our highest priority.
12th March 2016, at 1:38AM
12th March 2016, at 4:24PM
A configuration issue is affecting resellers on one of our servers - resellervps1. Our engineers are currently working on this and we hope to have this fully resolved shortly.
11th March 2016, at 12:52PM
11th March 2016, at 1:38PM
It looks like our network is currently undergoing a DDoS style attack affecting all systems and services. Engineers are attempting to block this at router level. Do be aware that due to the number of calls this is creating, you may experience long delays trying to telephone. Please submit any non-urgent requests to support@34sp.com
10th March 2016, at 10:48AM
10th March 2016, at 12:54PM
Due to some essential security updates, a reboot is required of these servers to keep them running securely. Emails will be unaffected during this time. The reboots should not take too long.
8th March 2016, at 8:02AM
8th March 2016, at 12:38PM
This issue was corrected at 5.11PM, mail connections would have been interrupted during this time. No email was lost, just the ability to connect. The database affected is planned to be upgraded in the next 24 hours to address this moving forward.
We are currently looking into a database issue effecting the mercury email platform. This will be affecting log in password authentication and such from mail clients and also webmail.
7th March 2016, at 4:34PM
9th March 2016, at 11:31AM
The above 3 servers require a reboot to apply some security updates. Sites may be unavailable for a few minutes whilst this takes place. Email services are not affected by this.
24th February 2016, at 8:29AM
24th February 2016, at 8:50AM
A security update requires a reboot of the following servers: VPS23,VPS24,VPS25,VPS27
If your VPS is on one of the above servers, please bear with us whilst the reboot takes place. Each reboot and updates will mean a short time of no service.
11th February 2016, at 11:35PM
9th May 2016, at 10:02PM
We are seeing intermittent issues on the Mercury email platform resulting from high load on the servers responsible for delivery of email. Engineers are investigating the cause of this increased load.
Users of Mercury email may see this as a timeout or login failure when sending and receiving their mail, or webmail failing to log in or giving errors such as "connection to IMAP server failed".
10th February 2016, at 12:39PM
12th February 2016, at 9:46AM
Engineers are currently investigating the cause of high loads being seen on the website hosting server prohost34. This is causing sporadic reporting of both the database service being unavailable, and the server itself of not being contactable.
Mail services will be unaffected by this issue - we shall update status once it is resolved.
8th February 2016, at 4:54PM
9th February 2016, at 10:08AM
We are seeing some intermittent issues with our backend systems, affecting our site at www.34sp.com, the customer control panel at account.34sp.com and our internal control panel used to help customers during phone calls and in response to emails. We apologise for the disruption to service, but can assure you that customer websites and email are not affected by this issue.
8th February 2016, at 9:32AM
8th February 2016, at 11:30AM