34SP.com System Status History

Reseller (All xenserve.com reseller servers)

resolved

Description

An issue relating to the xenserve.com setup was identified first thing this morning - it has now been resolved, but there may be some propagation issues affecting all reseller clients and hosted domains. Please be patient - there is nothing that we can do to speed this up unfortunately, it's literally waiting on individual ISP's to refresh their caches. Keep trying, the xenserve platforms will start working again soon.

Start Time

29th July 2016, at 8:59AM

Resolution Time

29th July 2016, at 7:59AM

Business hosting (Businesshost1)

resolved

Description

We're going to improve the hardware on businesshost1 server. In preparation for this, we're going to be doing some maintenance on the server and taking some further backups to our regular overnight ones. Over the next 24 hours, your site may go off-line for a minute or two* whilst a full off-line backup is taken. This downtime will only occur once when this takes place. For any questions or issues, please contact support.

*Some large containers (High disk space ones) may have the one-time off-line backup lasting 5-10 minutes.

Start Time

25th July 2016, at 5:21PM

Resolution Time

26th July 2016, at 8:25PM

BT Clients (All)

resolved

Description

BT clients should be aware that some of their services are currently unresponsive. All our own servers are up and responding correctly. BT customers should contact them directly or check on their service status page. All non-BT clients are unaffected.

Start Time

20th July 2016, at 8:45AM

Resolution Time

20th July 2016, at 7:45AM

Atmail Email Service (Atmail Mail Array)

resolved

Description

We are currently performing further maintenance on the Atmail mailservice storage as such all services relating to this will be taking offline shortly , this is expected to last 20-30 minutes.

Start Time

19th July 2016, at 10:03PM

Resolution Time

19th July 2016, at 9:17PM

Atmail Email Service (Atmail Mail Array)

resolved

Description

We are currently performing some maintenance on the Atmail mailservice storage as such all services relating to this will be taking offline shortly , this is expected to last 20-30 minutes.

Start Time

15th July 2016, at 9:21PM

Resolution Time

15th July 2016, at 8:37PM

Prohost16 website outages (Prohost16.34sp.com)

resolved

Description

We are currently investigating in to an issue which has affected websites hosted on one of our professional servers. We will post more once we have an update.

Please accept our apologies for any inconvenience caused.

Start Time

6th July 2016, at 8:45AM

Resolution Time

6th July 2016, at 1:01PM

Phone Support (Internal network )

resolved

Description

We are currently experiencing network connectivity issues within the 34SP office. This is affecting the support phonelines. We hope to resolve these issues as soon as possible.

In the meantime, please raise a support ticket for any urgent issues, as these are still being received. Thanks.

Start Time

15th June 2016, at 10:54AM

Resolution Time

15th June 2016, at 2:20PM

Network Outage (All services)

resolved

Description

Around 10:30 am a DDoS attack was performed against our network resulting in network wide outages affecting all services for clients.

Our engineers have been working on the issue working with colleagues at the data centre to mitigate the traffic to resume service.

As of 11:30 mitigation has been implemented and has services are accessible once again, unfortunately under slower than normal conditions due to the attack still ongoing.

We are still working on the issue at hand and will continue to post more updates as and when we receive them.

34SP apologises for any inconvenience caused by the outage and gives assurances we are doing all we can to resume normal service as swiftly as possible.

Start Time

9th June 2016, at 11:42AM

Resolution Time

9th June 2016, at 2:37PM

Atmail Email Service (Atmail Mail Array)

resolved

Description

We are performing some further storage maintenance on the atmail mail array, services will be offline for approx 20-30mins

Start Time

25th May 2016, at 10:38PM

Resolution Time

25th May 2016, at 10:03PM

VPS (30,31,32,33)

resolved

Description

At 12AM BST (midnight) All containers on VPS 30,31,32,33 will be temporarily suspended, while emergency reboots take place.
This is to apply essential patches. Thank you for your patience during this time.

Start Time

19th May 2016, at 11:47PM

Resolution Time

19th May 2016, at 11:42PM