34SP.com System Status History

VPS (VPS 26,28,29)

resolved

Description

Emergency security patches are being applied to these servers at 12PM (midnight) BST
All VPS on these servers will be suspended temporarily as part of this update.
Apologies for any inconvenience caused.

Start Time

18th May 2016, at 11:35PM

Resolution Time

18th May 2016, at 11:35PM

Phone support (Phone support)

resolved

Description

Due to the ongoing network issues we are currently unable to provide phone support. Email support is available as normal.

Start Time

5th May 2016, at 12:50PM

Resolution Time

5th May 2016, at 2:10PM

Network Issues across 34SP.com (All)

resolved

Description

34SP.com are experiencing unidentified network issues. All Engineers are working to resolve this as quickly as possible at the highest priority

Start Time

5th May 2016, at 12:08PM

Resolution Time

5th May 2016, at 2:16PM

Atmail Email Service (Atmail Mail Array)

resolved

Description

We are performing some further storage maintenance on the atmail mail array, services will be offline for a short time. Estimated Time approx 20-30mins

Start Time

4th May 2016, at 10:09PM

Resolution Time

4th May 2016, at 9:31PM

Atmail Email Service (Atmail Mail Array)

resolved

Description

We are performing some storage maintenance on the atmail mail array, services will be offline for a short time. Estimated Time approx 20-30mins

Start Time

2nd May 2016, at 10:40PM

Resolution Time

2nd May 2016, at 10:01PM

WordPress VPS and ResellerVPS (resellerVPS1 resellerVPS2 resellerVPS3 resellerVPS4 WordPressVPS2 WordPressVPS3)

resolved

Description

The following servers have just started alerting that they are reportedly. down. Engineers are investigating as a matter of urgency. Further updates to follow as soon as an initial assessment has been carried out:

- resellervps1 is down
- resellervps2 is down
- resellervps3 is down
- resellervps4 is down
- wordpressvps2 is down
- wordpressvps3 is down

Start Time

28th April 2016, at 1:55PM

Resolution Time

28th April 2016, at 2:53PM

Reseller hosting (resellervps1)

resolved

Description

Our monitoring systems have picked up issues with resellervps1 connectivity. Our engineers are currently looking into this with highest priority.

Start Time

27th April 2016, at 11:56AM

Resolution Time

27th April 2016, at 4:31PM

Mercury Email

resolved

Description

Some clients on Mercury email platform are experience slow delivery of email and issues accessing webmail, engineers are currently investigating.

Start Time

25th April 2016, at 2:06PM

Resolution Time

25th April 2016, at 2:31PM

VPS hosting (VPS32)

resolved

Description

VPS32 will need a reboot to apply some security updates. We will sort this out of hours after 10pm GMT today. Downtime for containers should be no-longer than 10-15mins. Our engineers will monitor the reboot. Please contact support if there's any questions or problems.

Start Time

25th April 2016, at 10:57AM

Resolution Time

25th April 2016, at 9:09PM

Business Hosting (Businesshost2)

resolved

Description

We're currently seeing some high network latency to server businesshost2. This will be affecting most sites that are running on this server. We are currently investigating this with our highest priority.

Start Time

21st April 2016, at 11:53AM

Resolution Time

22nd April 2016, at 9:33PM