Unfortunately it would appear as if we're experiencing a server side issue with FTP and PHPMyAdmin connections. Our engineers are working to resolve this as quickly as possible.
6th February 2016, at 1:04PM
7th February 2016, at 2:35PM
VPS server VPS26 needs some security updates applying which will mean a reboot of the server. This will affect a handful of customers who are on VPS26. Whilst normally this is done out of hours, it's quite a big update to the kernel, so we'd like to do this one shortly to keep a closer eye on it. Down time should hopefully be no more than 15 mins. Apologies for the slight interruption this may cause.
5th February 2016, at 10:43AM
5th February 2016, at 11:21AM
Server19 has stopped responding. Our engineers are currently looking into this.
4th February 2016, at 2:16PM
4th February 2016, at 3:45PM
We are currently aware clients are having issues connecting to client control panel this is also affecting our own access to client details.
Engineers are currently investigating.
4th February 2016, at 10:16AM
4th February 2016, at 10:53AM
We are currently experiencing issues with this server which may be affecting some user services. Our engineers and systems team are currently addressing this. We apologise for any meanwhile inconvenience and hope to have this resolved as quickly as possible.
29th January 2016, at 3:53PM
4th February 2016, at 10:54AM
Mercury email is currently running with reduced performance. You may see this as a timeout or failure to log in when reading your email. We are working on this as a matter of urgency and expect the issue to be resolved soon.
27th January 2016, at 2:34PM
27th January 2016, at 4:39PM
Server totally unresponsive. Emergency server reboot performed. Apologies for any inconvenience caused.
16th January 2016, at 3:54PM
16th January 2016, at 5:51PM
We are having some issues starting this server. The boot process hangs while loading kernel modules. Our engineers are currently investigating this issue and should get it resolved shortly. Our apologies for the inconvenience caused.
26th December 2015, at 2:06PM
26th December 2015, at 2:54PM
[Updated]
Some clients are unable to access their emails, a replacement part was sourced, and the array is being "resilvered" this process is taking a long time to occur and is causing considerable disruption to services. No stored email has been lost. Further support updates are below
2nd December 2015, at 3:46PM
9th December 2015, at 5:22PM
Engineers are currently investigating an intermittent network issue.
Apologies for any inconvenience caused.
30th November 2015, at 6:36PM
2nd December 2015, at 11:46AM