34SP.com System Status History

Prohost32 (prohost32.34sp.com)

resolved

Description

Due to a large increase in recently hacked sites, we're improving the security on our web servers to help combat this and provide real-time malware protection. Whilst we normally would do this maintenance outside of working hours, the sooner this is done, the more we can protect client's websites. A quick reboot has been done and everything should settle down in a few minutes. Apologies for any inconvenience this may cause. We should see things a lot more stable again though with added protection.

Start Time

12th August 2015, at 10:08AM

Resolution Time

14th August 2015, at 4:08PM

All services (VPS23)

resolved

Description

This server is currently experiencing routing issues. Our engineers are doing everything they can to resolve this as quickly as possible. We offer our sincerest apologies for the meanwhile inconvenience and will be sure to update this post when we have more information.

Start Time

8th August 2015, at 10:11AM

Resolution Time

11th August 2015, at 12:02PM

Reseller hosting (server6)

resolved

Description

The server is currently offline. Engineers are currently looking at the server. Apologies for any inconvenience caused.

Start Time

21st July 2015, at 5:43PM

Resolution Time

21st July 2015, at 4:51PM

Reseller hosting (server1.xenserve.com)

resolved

Description

The server is now back online. Thank you for your patience.

The server is undergoing an emergency reboot. Apologies for any inconvenience caused.

Start Time

25th June 2015, at 7:28PM

Resolution Time

25th June 2015, at 6:28PM

Professional Hosting (prohost26)

resolved

Description

Engineers are currently performing an emergency disk check on the server. Apologies for any inconvenience caused.

Start Time

17th June 2015, at 12:51PM

Resolution Time

17th June 2015, at 11:51AM

Website services (Prohost20)

resolved

Description

Unfortunately this professional hosting server is currently unresponsive. Our engineers are investigating this and doing everything they can to have this resolved as quickly as possible.

We do apologise for the meanwhile inconvenience.

Start Time

14th June 2015, at 10:17AM

Resolution Time

14th June 2015, at 9:53AM

Email (Atmail array (incoming mail) addresses beginning B E I and P)

resolved

Description

Some customers on the older atmail system may be experiencing issues connecting to the mail service where their email addresses start with the letter B E I or P. Engineers have issued a server restart to try and resolve, but this does not seem to have helped. We're attempting alternative methods of accessing the server to bring it back online and will update this status post when more news becomes available.

Users not on atmail, outgoing email and addresses not beginning with the aforementioned letters are unaffected.

Start Time

11th June 2015, at 11:51AM

Resolution Time

11th June 2015, at 11:46AM

Email (Some accounts on the iRed mail system)

resolved

Description

It seems that certain accounts are experiencing issues sending/receiving emails. Our engineers are looking into this and we hope to have this resolved as quickly as possible. Our apologies for the meanwhile inconvenience

Start Time

7th June 2015, at 10:59AM

Resolution Time

7th June 2015, at 10:45AM

Database (Prohost 28)

resolved

Description

Mysql is currently unavailable on prohost28. This will affect websites on this server only (Email not affected). Our engineers are looking into this issue and will have the server back online as quickly as possible.

Start Time

7th June 2015, at 8:46AM

Resolution Time

7th June 2015, at 1:06PM

Professional hosting (Prohost21.34sp.com & Prohost22.34sp.com)

resolved

Description

We are currently investigating in to high load affecting MySQL connections on the below servers. Please accept our apologies for any inconvenience caused and our assurances we are doing all we can to get service back to normal as soon as possible.

Start Time

1st May 2015, at 9:31AM

Resolution Time

5th May 2015, at 8:19AM