We're going to improve the hardware on businesshost2 server. In preparation for this, we're going to be doing some maintenance on the server and taking some further backups to our regular overnight ones. Over the next 24 hours, your site may go off-line for a minute or two* whilst a full off-line backup is taken. This downtime will only occur once when this takes place. For any questions or issues, please contact support.
*Some large containers (High disk space ones) may have the one-time off-line backup lasting 5-10 minutes.
16th August 2016, at 3:35PM
18th August 2016, at 9:59AM
Businesshost4 seems non-responsive this morning. We're going to apply some new security patches and reboot the server. All sites should be back up in the next 10-15 minutes.
11th August 2016, at 9:16AM
11th August 2016, at 8:59AM
WordPress VPS2 is currently experiencing a large amount of HTTP traffic, which has resulted in flooding the network. Access to the host has been temporarily suspended at the router level. Engineers are investigating.
9th August 2016, at 9:05AM
9th August 2016, at 8:19AM
We will be carrying out further maintenance on the WordPress Hosting platform, this evening following on from the work last week.
This work may involve restarting containers, in such cases HTTP monitoring software may show sites as down for a brief period of time. Visitor to your sites may see a slight delay on accessing the page, but the browser should in most cases keep the connection.
8th August 2016, at 12:28PM
8th August 2016, at 9:29PM
Following on from the work done last night, some additional work will be carried out out of hours on the above hosts. We do not expect to see any prolonged downtime, however HTTP monitoring tools may see a blip, normal browsers HTTP connections should auto-reconnect as the Nginx service will restart, in each container.
5th August 2016, at 2:54PM
5th August 2016, at 10:58PM
To fix some recent stability issues, the host hardware is being updated with an update that requires a reboot of the hosts themselves. This will involve a small period of downtime.
Servers will be rebooted, one at a time and monitored through out.
This reboot is planned for 11pm BST downtime will be kept to a minimum, but some HTTP monitoring tools will pick it up.
4th August 2016, at 4:38PM
4th August 2016, at 11:55PM
Some containers on the WordPress Hosting, have after a restart, failed to launch FirewallD a service required to allow HTTP access to the container. Engineers are restarting the process and monitoring failed restarts.
3rd August 2016, at 4:32PM
3rd August 2016, at 6:41PM
An issue with a rollout to our WordPress Hosting has resulted in some sites showing a 500 error message, for non cached assets. A second build to fix this is already being run out to all containers.
1st August 2016, at 4:39PM
1st August 2016, at 3:57PM
An issue relating to the xenserve.com setup was identified first thing this morning - it has now been resolved, but there may be some propagation issues affecting all reseller clients and hosted domains. Please be patient - there is nothing that we can do to speed this up unfortunately, it's literally waiting on individual ISP's to refresh their caches. Keep trying, the xenserve platforms will start working again soon.
29th July 2016, at 8:59AM
29th July 2016, at 7:59AM
We're going to improve the hardware on businesshost1 server. In preparation for this, we're going to be doing some maintenance on the server and taking some further backups to our regular overnight ones. Over the next 24 hours, your site may go off-line for a minute or two* whilst a full off-line backup is taken. This downtime will only occur once when this takes place. For any questions or issues, please contact support.
*Some large containers (High disk space ones) may have the one-time off-line backup lasting 5-10 minutes.
25th July 2016, at 5:21PM
26th July 2016, at 8:25PM