34SP.com System Status History

Phone support - Thursday 13th November

resolved

Description

Update at 02:01:10(GMT): The issue has now been resolved with this server. Please note that we are planning to upgrade our office Internet connectivity on Thursday, November 13th.

Our providers have indicated the work will commence in the morning and last up to four hours. They have been unable to provide more precise estimates than this time frame.

During the upgrades our ability to offer phone support will be substantially degraded.

Email support will still be unaffected and offered as normal, 8am through 8pm. As such, we direct our users to lodge all support requests via email beginning November 13th until further notice.

This post will be updated as the work begins and completes.

Start Time

12th November 2014, at 4:58PM

Resolution Time

15th November 2014, at 2:01AM

Server7 (server7.xenserve.com)

resolved

Description

Update at 02:00:45(GMT): Reboot completed. All services are back. We shall continue to monitor this server closely, checking for any further issues. Apologies for any inconvenience.

Server7 appears to be unresponsive currently. We shall reboot the server now.

Start Time

10th November 2014, at 11:04AM

Resolution Time

15th November 2014, at 2:00AM

34sp.com Website/Control Panel Issues

resolved

Description

Update at 14:29:49(GMT): The issue has now been resolved. Users can now access the 34sp.com website and their control panel. Apologies for any inconvenience caused.

We are currently experiencing an issue with our website.

Users will currently be unable to access the 34sp.com website and their Control Panel.

Our developers are working to get this resolved. We will post more details here when we have them.

Start Time

8th November 2014, at 1:27PM

Resolution Time

8th November 2014, at 2:29PM

Mail Servers Outage (Atmail Email Platform)

resolved

Description

Update at 16:40:27(GMT): This matter is now resolved and email will be functioning normally for all users.

We're currently experiencing a problem with some of our mail servers. This is affecting users on our atmail email platform.

Users of our atmail email platform will currently be unable to retrieve their emails. This is a result of some engineering works required by our datacentre providers.

No email will be lost during these works.

We expect the outage to be resolved soon and will post further updates here as we have them.

Start Time

8th November 2014, at 11:54AM

Resolution Time

8th November 2014, at 4:40PM

Server14 (Reseller14 )

resolved

Description

Update at 18:11:50(GMT): Update at 18:08:14(GMT): Services are now coming back online.

We are rebooting this system, as it has failed.

Start Time

3rd November 2014, at 6:00PM

Resolution Time

3rd November 2014, at 6:11PM

Prohost15 security updates (prohost15)

resolved

Description

Update at 09:34:07(GMT): All back and updated! Sorry for any inconvenience this may of caused.

Prohost15 is currently being worked on to deploy some needed security updates. We'll need to reboot the server after. Everything should be back up in 5-10 mins. Emails completely unaffected.

Start Time

28th October 2014, at 9:16AM

Resolution Time

28th October 2014, at 9:34AM

Some email unavailable (Atmail email platform)

resolved

Description

Update at 06:36:07(BST): This matter is now resolved and email will be functioning normally for all users.




Update at 06:29:15(BST): After a delayed start, the work is now almost complete. The majority of mail is now back online and we expect the last part to be online shortly.




Users of our atmail email platform will currently be unable to retrieve their email. This is a result of some engineering works required by our datacentre providers.

No email will be lost during these works.

We expect the outage to be under an hour in duration and will post further updates here as we have them.

Start Time

22nd October 2014, at 4:58AM

Resolution Time

22nd October 2014, at 5:36AM

Inbound email issue (Roundcube email platform)

resolved

Description

Update at 17:53:25(BST): The issue has now been resolved with this server.This issue has now been tracked to a faulty internal networking item, and is now resolved.

We are currently seeing some users reporting login failures to this platform and are looking at this error now.

Start Time

20th October 2014, at 5:48PM

Resolution Time

20th October 2014, at 4:53PM

phone cover Sunday 12th October (n/a)

resolved

Description

Update at 12:47:04(BST): Due to staff sickness, there will be no phone cover on Sunday 12th October, support will be limited to email cover only.

Start Time

12th October 2014, at 2:00PM

Resolution Time

13th October 2014, at 11:47AM

Prohost18 reboot (Prohost18)

resolved

Description

Update at 17:24:48(BST): The server is now back online and services are starting up now.

We've seen an increased amount of attacks to various sites of late. In order to help combat this, we need to do a quick reboot of the server to change over the firewall settings.
The server will be unavailable for a few minutes, email services will be unaffected.

Start Time

9th October 2014, at 5:16PM

Resolution Time

9th October 2014, at 4:24PM