34SP.com System Status History

Business host 2 down (businesshost2.34sp.com)

resolved

Description

Update at 22:32:21(BST): Update at 21:59:04(BST): The server is now back online and containers are being started up.

Update at 21:40:53(BST): Remote admin and access work on the server has failed. We are presently liaising with our data center facility to physically restart the system.

Update at 21:14:05(BST): Update at 21:13:58(BST): We are presently investigating a fault affecting the business2 server.

Start Time

30th April 2014, at 8:56PM

Resolution Time

30th April 2014, at 9:32PM

VPS24 Network Issues (VPS24)

resolved

Description

Update at 14:51:17(BST): We're happy to confirm the server has been responding without issue since the engineers put the resolution in place.

Update at 16:32:05(BST): We believe to have resolved the underlying cause and network connectivity should be back to normal. The server however is being closely monitored to ensure the issue does not return.

We are currently investigating into an intermittent fault affecting network connectivity on our host VPS24.

Please accept our apologies for any inconvenience caused by this and assurances we are doing all we can to resolve the issue as quickly as possible.

As soon as we have any further information we will update this post.

Start Time

26th April 2014, at 4:27PM

Resolution Time

30th April 2014, at 1:51PM

Prohost26 outage (prohost26.34sp.com)

resolved

Description

Update at 09:29:35(BST): The issue has now been resolved with this server.Our engineers needed to power cycle the server and perform a disk check, having done so though the server is back up and running as normal. Once again, please accept our apologies for any inconvenience caused during this outage.

We are currently investigating in to a server outage on prohost26.34sp.com which will prevent all web, mysql and ftp access to sites hosted on this server. Email access for users hosted on this server is currently unaffected.

Further updates will be posted as soon as we receive any from our engineers.

Please accept our apologies for any inconvenience caused and our assurances we are doing everything we can to bring the server back up and running as soon as possible.

Start Time

23rd April 2014, at 8:50AM

Resolution Time

23rd April 2014, at 8:29AM

Support outage (NA)

resolved

Description

Update at 15:14:32(BST): Connectivity has been restored so our staff are available again to answer your queries.




We have suffered a loss of connectivity to our office. Engineers from our provider are investigating but until we hear from them, we will be unable to answer support telephone calls or emails.

Start Time

22nd April 2014, at 2:01PM

Resolution Time

22nd April 2014, at 2:14PM

atmail going offline (ATMAIL CLUSTER)

resolved

Description

Update at 22:14:12(BST): The issue has now been resolved with this server.The upgrade has now completed.

Update at 22:02:41(BST): Upgrade begins.

In order to add more capacity to the Atmail email system, it will go offline momentarily.

The system will be inaccessible for around 10 minutes. This post will be update at the start and end of the upgrade.

Start Time

3rd April 2014, at 10:01PM

Resolution Time

3rd April 2014, at 9:14PM

PH23 and PH24 reboots (prohost23.34sp.com, prohost24.34sp.com)

resolved

Description

Update at 22:51:45(BST): The issue has now been resolved with this server.PH24 now back online. Both servers now restored to full operation.

Update at 22:47:09(BST): PH23 is now back online, PH24 going offline.

These servers are now being rebooted in order to add additional network connectivity.

Expected downtime is 5-10 minutes.

Start Time

31st March 2014, at 10:43PM

Resolution Time

31st March 2014, at 9:51PM

Atmail going offline (Atmail array)

resolved

Description

Update at 22:41:53(BST): The issue has now been resolved with this server.the upgrade has now completed.

Update at 22:25:59(BST): Upgrade begins.

In order to add more capacity to the Atmail email system, it will go offline momentarily.

The system will be inaccessible for around 10 minutes. This post will be update at the start and end of the upgrade.

Start Time

31st March 2014, at 10:22PM

Resolution Time

31st March 2014, at 9:41PM

Connectivity issues (prohost28)

resolved

Description

Update at 09:44:18(BST): The issue has now been resolved with this server.Normal service has now been restored.

-------------------------
The server, prohost28 is currently experiencing stability issues which are being investigated by our engineers.

Apologies for any inconvenience this may be causing in the meantime.

Start Time

30th March 2014, at 9:22AM

Resolution Time

30th March 2014, at 8:44AM

Intermittent Connectivity Issues (Prohost19)

resolved

Description

Update at 11:05:51(GMT): The issue has now been resolved with this server.Update at 11:05:45(GMT): This issue has now been resolved. Again, our apologies for any inconveniences caused.

The server seems to be experiencing connectivity issues. This will affect the database driven websites and all users attempting to work on their site content at present.

Our engineers are doing everything within their power to have this sorted.

Our sincerest apologies for the meanwhile inconveniences.

Start Time

29th March 2014, at 10:33AM

Resolution Time

29th March 2014, at 11:05AM

Prohost 17,18,19 (Prohost 17,18,19)

resolved

Description

Update at 00:47:28(GMT): The below went well. All services restored and running.

The following servers are about to undergo a quick reboot for a small software update: Prohost17.34sp.com, Prohost18.34sp.com, Prohost19.34sp.com. Downtime is expected to be no more than 10 minutes.

Start Time

29th March 2014, at 12:06AM

Resolution Time

29th March 2014, at 12:47AM