Update at 22:51:45(BST): The issue has now been resolved with this server.PH24 now back online. Both servers now restored to full operation.
Update at 22:47:09(BST): PH23 is now back online, PH24 going offline.
These servers are now being rebooted in order to add additional network connectivity.
Expected downtime is 5-10 minutes.
31st March 2014, at 10:43PM
31st March 2014, at 9:51PM
Update at 22:41:53(BST): The issue has now been resolved with this server.the upgrade has now completed.
Update at 22:25:59(BST): Upgrade begins.
In order to add more capacity to the Atmail email system, it will go offline momentarily.
The system will be inaccessible for around 10 minutes. This post will be update at the start and end of the upgrade.
31st March 2014, at 10:22PM
31st March 2014, at 9:41PM
Update at 09:44:18(BST): The issue has now been resolved with this server.Normal service has now been restored.
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The server, prohost28 is currently experiencing stability issues which are being investigated by our engineers.
Apologies for any inconvenience this may be causing in the meantime.
30th March 2014, at 9:22AM
30th March 2014, at 8:44AM
Update at 11:05:51(GMT): The issue has now been resolved with this server.Update at 11:05:45(GMT): This issue has now been resolved. Again, our apologies for any inconveniences caused.
The server seems to be experiencing connectivity issues. This will affect the database driven websites and all users attempting to work on their site content at present.
Our engineers are doing everything within their power to have this sorted.
Our sincerest apologies for the meanwhile inconveniences.
29th March 2014, at 10:33AM
29th March 2014, at 11:05AM
Update at 00:47:28(GMT): The below went well. All services restored and running.
The following servers are about to undergo a quick reboot for a small software update: Prohost17.34sp.com, Prohost18.34sp.com, Prohost19.34sp.com. Downtime is expected to be no more than 10 minutes.
29th March 2014, at 12:06AM
29th March 2014, at 12:47AM
Update at 09:47:03(BST): Last night some database maintenance was done. There appears to be no further issues with this server now.
Update at 17:10:58(GMT): The server is back on-line and has been running fine for the past few minutes. We'll continue to keep a close eye on this. Apologies for any inconvenience caused.
Update at 16:12:31(GMT): We're currently waiting for a full disk check to complete. We hope to see it back on-line soon.
Reseller server4 is currently not responding. Our engineers are currently looking into this.
27th March 2014, at 3:07PM
31st March 2014, at 8:47AM
Update at 22:35:15(GMT): The issue has now been resolved with this server.Update at 22:04:01(GMT): The upgrade has now begun.
Our legacy mail system will be going offline shortly for an update.
The atmail based mail systems will be offline for 15-20 mins in total.
We will update this status once we start the work.
24th March 2014, at 9:54PM
24th March 2014, at 10:35PM
Update at 16:04:17(GMT): The issue has now been resolved with this server.This issue has now been resolved and access to www.34sp.com restored
Update at 15:28:16(GMT): Update: We presently have an engineer on their way to the datacenter to attend to this error.
Our main website is presently experiencing what looks to be a hardware fault.
This has led to the unavailability of our main website and functions within the control panel.
All hosted services and email are unaffected by this error.
20th March 2014, at 3:27PM
20th March 2014, at 4:04PM
Update at 21:31:44(BST): This issue has been resolved.
Update at 19:47:35(BST): It has come to our attention that from 19:25 no calls get past the phone queue. After several attempts to rectify the issue, an engineer has been called.
Update at 14:17:47(GMT): We are currently experiencing difficulties with our phone provider which is causing our main line to fail.
Should you need to contact us, please call us on our old number below and we will be able to take your calls as normal.
0161 813 1032
Email support remains unaffected if your support case is pending response.
Please accept our apologies for any inconvenience caused and our assurances we are working to get this resolved as quickly as possible.
14th March 2014, at 2:17PM
19th May 2014, at 8:31PM
Update at 08:44:46(GMT): The issue has now been resolved with this server.
13th March 2014, at 8:25AM
13th March 2014, at 8:44AM