Update at 17:15:25(GMT): The issue has now been resolved with this server.This issue has now been resolved. Apologies for any inconvenience caused.
Update at 17:08:12(GMT): An issue has been identified with our primary name-server. Sites and services will work, albeit slowly as DNS lookups use our secondary server. We will update status once the primary is back on-line. We thank you for your patience.
Engineers are currently working on DNS resolution issues. Customers may be unable to reach some sites and services.
Apologies for any inconvenience caused.
9th January 2014, at 4:35PM
9th January 2014, at 5:15PM
Update at 19:52:52(GMT): The issue has now been resolved with this server.We have had to reboot the server as part of emergency maintenance. Apologies for any inconvenience caused.
8th January 2014, at 6:34PM
8th January 2014, at 7:52PM
Update at 18:22:24(GMT): The issue has now been resolved with this server.The server has been rebooted and is now back on-line. Apologies for any inconvenience caused.
Engineers are currently looking at issues with server6. The server is currently offline. We thank you for your patience.
Apologies for any inconvenience caused.
7th January 2014, at 6:04PM
7th January 2014, at 6:22PM
Update at 13:04:23(GMT): Please also note there WILL be delays to emails sent using SMTP, until everything catches up. Also note mails sent while the issue existed may need resending.
Update at 10:20:38(GMT): Customers having issues sending mail at this point, commonly an issue with Apple devices, may need to change the outgoing mailserver to smtp.34sp.com in order to kick it back into action.
Update at 10:15:30(GMT): Update at 09:59:23(GMT): We have identified and issue and applied a fix. There may be delays in mail sending due to an influx of connection attempts. This should settle during the morning.
Apologies for any inconvenience caused.
Engineers are currently aware that no connections can be made to our smtp.34sp.com address at this time. This affects the sending of all email. We thank you for your patience. We will update this status when we know more.
30th December 2013, at 9:45AM
30th December 2013, at 1:04PM
Update at 19:17:53(GMT): The issue has now been resolved with this server.We are presently looking at a fault affecting www and plesk services on this server.
26th December 2013, at 5:57PM
26th December 2013, at 7:17PM
Update at 13:30:30(GMT): The issue has now been resolved with this server. The attacks appeared to stop later yesterday. We have also added some software updates to help and increased server memory to cope under load. The server and sites are now working better than before and we'll continue to keep a close eye on this.
Update at 11:18:29(GMT): The reseller server server9.xenserve.com is currently experiencing an unusually high load, partly as a result of an ongoing attack against a site hosted on the server.
Sites hosted on this server will currently be loading slower than usual and may occasionally time out.
We are working to mitigate this attack and restore the server to full availability.
9th December 2013, at 11:18AM
10th December 2013, at 1:30PM
Update at 12:28:22(GMT): We have now added to our mail server array so these issues should no loger recur.
4th December 2013, at 12:40PM
11th December 2013, at 12:28PM
Update at 23:29:24(GMT): The issue has now been resolved with this server. All servers are back up and running well once more. Apologies for any inconvenience caused.
An essential software update requires a quick reboot of the above servers. We expect all servers to be back up in 10-15 minutes.
3rd December 2013, at 11:06PM
3rd December 2013, at 11:29PM
Update at 22:53:01(GMT):
Upgrade is complete all services are now back online (22:52)
Update at 22:38:40(GMT): The update is about to start now (22:40)
Atmail hosted mailboxes will shortly go offline. The system will be unavailable for 15-20 minutes while additional capacity is added to the array.
This post will be udpated and resolve as the upgrade commences and ends.
27th November 2013, at 10:30PM
27th November 2013, at 10:53PM
Update at 22:52:33(GMT): The issue has now been resolved with this server.
Engineers are aware of issues affecting SMTP authentication.
We will update status when we know more. Apologies for any inconvenience caused and thank you for your patience.
22nd November 2013, at 3:25PM
27th November 2013, at 10:52PM