Update at 15:16:03(BST): This issue is now marked as resolved following several days of full availability.
Update at 14:39:55(BST): Issue traced by our provider to "light loss" in a fibre optic cable which has now been replaced. Everything seems back to normal for now, but we will continue to monitor.
Update at 14:00:42(BST): Our transit provider has confirmed an issue with fibre optic cabling and suspect this has been severed by external contractors.
As soon as further details become available, we will update accordingly.
We are currently aware of network wide issues.
Engineers are looking into this now.
Thank you for your patience.
17th October 2013, at 12:58PM
21st October 2013, at 2:16PM
Update at 14:06:08(BST): The issue has now been resolved with this server.This evening one of our network providers is performing maintenance.
Our Atmail email system relies on this link and will be unavailable during this period. The maintenance is expected to last no more than two hours during 00.30 and 06.00.
While email on Atmail will not be accessible, any email sent to your account during this time will be queued at the senders end, for re-delivery once the system is available once more.
13th October 2013, at 11:19PM
17th October 2013, at 1:06PM
Update at 12:57:42(BST): The issue has now been resolved with this server.This issue is now resolved. Apologies for any inconvenience caused.
We are currently aware of network wide issues.
Engineers are looking into this now.
Thank you for your patience.
8th October 2013, at 12:23PM
8th October 2013, at 11:57AM
Update at 12:43:25(BST): A failed database was causing IO issues with this server and the issue has now been resolved.
1st October 2013, at 12:31PM
1st October 2013, at 11:43AM
Update at 23:50:50(BST): The issue has now been resolved with this server.The work is now complete, sites are back and running well once more.
Prohost 15 is being rebooted and a small security update is being added. We don't expect this to take long and we'll update this once everything is back and checked.
26th September 2013, at 11:27PM
26th September 2013, at 10:50PM
Update at 22:20:03(BST): The issue has now been resolved with this server.We are presently investigating a fault with the prohost16.34sp.com server.
Sites are offline at this time, as we inspect an issue that looks related to the disk/file system.
24th September 2013, at 10:16PM
24th September 2013, at 9:20PM
Update at 19:15:26(BST): The issue has now been resolved with this server.Engineers have found a backlog of emails and these have been pushed through. Apologies for any inconvenience caused.
Engineers are currently looking at issues affecting outgoing mail.
This affects professional accounts, reseller accounts, business accounts and personal account that paid for the SMTP service as an extra.
Mails are arriving at our server but have not been delivered to the recipient. We are pushing these mails through now, but delays are to be expected.
Apologies for any inconvenience caused.
17th September 2013, at 6:00PM
17th September 2013, at 6:15PM
Update at 01:42:03(BST): The issue has now been resolved with this server.Network upgrade is now complete, thanks for your patience.
Update at 00:22:24(BST): This upgrade is now beginning. This post will updated when the upgrade completes. We do have staff manning phones if you have queries during this upgrade.
We are shortly set to begin a brief upgrade on our network. This will be to relocate two core routers within our Manchester facility, plus final installation of a new transit line.
During the upgrade there may be degraded access to our network for some users. This should last for no more than 10-15 minutes.
6th September 2013, at 12:08AM
6th September 2013, at 12:42AM
Update at 18:04:44(BST): Update at 16:58:13(BST): The issue was identified with the routing of several IP's over our Manchester<>London link that failed.
Around 16.50 we placed a issued a temporary networking fix that should now see everyone with restored access albeit a little slower than normal, while the faulty link is corrected.
This week we also have a new transit line being deployed to our Manchester facility that removes with point of failure for the affected IPs.
We are currently experiencing some difficulties which is affecting a large part of our network. Our engineers are currently looking into this issue and hope to have it resolved as soon as possible. We apologise for the inconvenience caused.
2nd September 2013, at 4:22PM
2nd September 2013, at 5:04PM
Update at 20:00:00(BST): The server has been stable for the last few hours so this matter is now being marked as resolved.
30th August 2013, at 5:18PM
30th August 2013, at 7:00PM