Update at 15:47:22(BST): The issue has now been resolved with this server.Phone support is now back online.
Phone support will be unavailable for approximately 30 minutes from 15.30 -> 16.00 today for staff training. We apologise for any inconvenience caused.
12th July 2013, at 3:27PM
12th July 2013, at 2:47PM
Update at 13:34:20(BST): This issue is now being marked as resolved.
10th July 2013, at 7:09AM
10th July 2013, at 12:34PM
Update at 22:46:06(BST): Upgrade now complete and all Atmail email back online.
Update at 22:37:06(BST): The upgrade has now begun.
Update at 22:29:21(BST): In a short while Atmail hosted email will go offline, so we can continue with our system upgrades to the platform. This will increase capacity for all users.
The upgrade will begin in approximately 10 minutes and will take between 10-15 minutes.
4th July 2013, at 10:29PM
4th July 2013, at 9:46PM
Update at 23:13:44(BST): The issue has now been resolved with this server.Upgrade now complete and all Atmail email back online.
Update at 23:05:38(BST): The upgrade has now begun.
In a short while Atmail hosted email will go offline, so we can continue with our system upgrades to the platform. This will increase capacity for all users.
The upgrade will begin in approximately 10 minutes and will take between 10-15 minutes.
1st July 2013, at 11:02PM
1st July 2013, at 10:13PM
Update at 21:08:45(BST): The issue has now been resolved with this server.This issue has now been corrected.
We are presently looking at an issue on our network affecting availability of several servers.
1st July 2013, at 9:02PM
1st July 2013, at 8:08PM
Update at 17:28:55(BST): The issue has now been resolved with this server.Engineers are aware of reports of slowdown on our network.
this is being investigated and we will let you know as soon as we know more. Apologies for any inconvenience caused.
27th June 2013, at 3:26PM
28th June 2013, at 4:28PM
Update at 17:28:50(BST): Update at 17:14:01(BST): Update at 17:13:02(BST): All services are now back online and we're currently in touch with our Datacentre to find the source of the problem.
Update at 16:31:05(BST): One of our power controllers had an issue and our engineers are resolving this. Each server will now be checked and brought back online one at a time.
We've seemed to have a power issue at our Datacentre. The engineers are on the scene looking into the problem now. We'll update our status page as soon as we have any further information and apologise for the inconvenience caused.
25th June 2013, at 4:01PM
28th June 2013, at 4:28PM
Update at 22:38:42(BST): The issue has now been resolved with this server.Update is complete and email is back online.
Update at 22:27:17(BST): Upgrade now begins.
Update at 22:25:06(BST): Upgrade has been delayed a few minutes, but will be going offline momentarily.
Update at 22:20:26(BST): Atmail is now going offline for the upgrade. Email will be unavailable for around 10 minutes.
All Atmail mail will be inaccessible in roughly 10 minutes time. The system is being upgraded with additional capacity.
The upgrade should take 10-15 mins in total.
24th June 2013, at 10:09PM
24th June 2013, at 9:38PM
Update at 17:04:45(BST): The issue has now been resolved with this server.This has now been resolved. Apologies for any inconvenience caused.
Update at 16:53:31(BST): Letters other than I -> K are also reportedly affected, investigation continues.
Update at 16:43:21(BST): We are receiving reports that mailbox access both to webmail.34sp.com and direct to mail.DOMAIN using POP/IMAP has become sporadic for addresses beginning with the letters I -> K. Engineers are investigating now.
19th June 2013, at 4:31PM
19th June 2013, at 4:04PM
Update at 17:29:04(BST): Update at 12:24:53(BST): The server is back online and our engineers are looking for the source of the problem.
The server is undergoing a restart. The engineers have issued this and are continuing to monitor the server while it boots up. We apologise for the inconvenience caused and hope to have this resolved shortly.
17th June 2013, at 12:23PM
28th June 2013, at 4:29PM