Some users have been reporting intermittent and lengthy log in delays when logging in to their mailboxes. Engineers are seeing slow responses from the email database and are currently investigating the cause.
17th July 2018, at 12:18PM
18th July 2018, at 9:30AM
Engineers are currently investigating an issue affecting websites on one of our professional hosting servers. Prohost22
13th July 2018, at 9:27AM
13th July 2018, at 8:42AM
Clients who connect over IPv6 are having difficulties accessing receiving email via their email clients. Webmail is accessible and no email has been lost.
Engineers are currently investigating.
18th June 2018, at 11:14AM
21st June 2018, at 4:26PM
Some emails appear to be delayed or not arriving. Access to webmail results in a error message for some users. Engineers are investigating.
18th June 2018, at 8:34AM
18th June 2018, at 8:35AM
We are performing routine maintenance on the Mercury mail system's load balancing system. There may be a momentary loss of access to Mercury mailboxes. No mail should be lost during this time.
17th June 2018, at 10:31PM
17th June 2018, at 10:54PM
We are currently investigating a high load issue which has affected websites hosted on one of our professional servers. We will post more once we have an update.
Please accept our apologies for any inconvenience caused.
3rd June 2018, at 9:09AM
8th June 2018, at 1:06PM
We are currently looking at an issue affecting both our own site and several servers, affecting client sites too. More updates to follow.
6th May 2018, at 11:35PM
8th May 2018, at 1:15PM
We're currently looking at an issue affecting part of our email systems. A database server is currently out of synchronization preventing access for some users.
1st May 2018, at 11:28PM
2nd May 2018, at 6:04PM
We have seen a targeted DDoS attack this morning that has caused some network issues. Engineers have blocked the offending IP addresses at our network edge. Sites should be back to normal stability and availability, but we will continue to monitor and update status should we spot any further issues.
18th April 2018, at 11:07AM
18th April 2018, at 10:07AM
Due to unforeseen circumstances, telephone support will not be available until 10am this morning. We apologize for any inconvenience caused.
13th April 2018, at 8:55AM
13th April 2018, at 7:55AM