Status Archive

Prohost server rebootsresolved
Description

Some new security updates need applying to some of our prohost servers. We will need to reboot these and they may be down for 10-15 minutes each. This will affect prohost29, prohost30, prohost31. Email will not be affected. Apologies for any inconvenience caused.

Servers Affected

prohost29,30,31

Start Time

29th March 2017, at 4:41PM

Resolution Time

29th March 2017, at 4:47PM

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Prohost server rebootsresolved
Description

Some new security updates need applying to some of our prohost servers. We will need to reboot these and they may be down for 10-15 minutes each. This will affect prohost26, prohost27, prohost28. Email will not be affected. Apologies for any inconvenience caused.

Servers Affected

prohost26,27,28

Start Time

28th March 2017, at 9:26AM

Resolution Time

28th March 2017, at 10:14AM

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VPS33 Serverresolved
Description

VPS33 server needs a reboot to apply some critical security updates. Please allow up to 15 minutes downtime for this. Our engineers are monitoring the server closely, all containers will auto-resume once complete.

Servers Affected

VPS33

Start Time

23rd March 2017, at 9:47PM

Resolution Time

23rd March 2017, at 10:01PM

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Mercury mailresolved
Description

Some of our users have reported intermittent issues with connecting to the incoming and outgoing mail server.

Our engineers have issued a fix which has helped some of our users connect again, but this is still taking some time to implement across the board.

Our sincerest apologies for the meanwhile inconvenience. We will ensure to update this post as soon as we have any more information.

Servers Affected

Professional, Business, WordPress

Start Time

23rd March 2017, at 12:16PM

Resolution Time

28th March 2017, at 11:50AM

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WordPress Hostingresolved
Description

Engineers are carrying out container reboots after a recent update which requires a restart to take full effect. Containers will normally be offline for a matter of seconds during the reboot.

External monitoring scripts may pick up the reboot and report as an outage.

Servers Affected

2,3,4,5,6,7,8,9

Start Time

11th March 2017, at 8:56PM

Resolution Time

11th March 2017, at 9:36PM

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Prohost33resolved
Description

Prohost33 is being rebooted to apply new security modules. Websites will be unavailable for a few minutes.

Servers Affected

Prohost33

Start Time

7th March 2017, at 9:14AM

Resolution Time

7th March 2017, at 9:56AM

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Possible network issueresolved
Description

We're currently reviewing a possible fault on our core network affecting multiple services. More information to follow.

Servers Affected

Various

Start Time

28th February 2017, at 10:50PM

Resolution Time

1st March 2017, at 2:51AM

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prohost33resolved
Description

Prohost33 is undergoing a quick reboot to apply some new security patches. Websites will be down for a few minutes on this server. Emails will not be affected.

Servers Affected

Prohost33

Start Time

23rd February 2017, at 4:14PM

Resolution Time

23rd February 2017, at 4:56PM

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WordPress Hostingresolved
Description

As part of the PHP7 migration process, we are restarting all WordPress hosting containers. Expected downtime for each container will be negligible. We will be monitoring all sites during this period.

Servers Affected

All WordPress hosting servers

Start Time

21st February 2017, at 2:21PM

Resolution Time

21st February 2017, at 3:43PM

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WordPress Hostingresolved
Description

We are currently removing the staging Chroots, put in place to test PHP7. This may mean both your staging and main site will for a second be unresponsive as PHP-FPM is reloaded with PHP7 on the main site.

This process is being monitored by engineers to make sure it goes smoothly.

Servers Affected

2,3,4,5,6,7,8,9

Start Time

20th February 2017, at 3:15PM

Resolution Time

20th February 2017, at 5:11PM

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