34SP.com System Status History

WordPress Hosting (WordPressVPS28)

resolved

Description

Engineers are currently investigating an issue on WordPressVPS28. A server reboot is currently being issued and we aim to post further detail as it becomes available.

Start Time

21st September 2022, at 9:53AM

Resolution Time

21st September 2022, at 3:00PM

WordPress Hosting. (websites) (WordPressvps15)

resolved

Description

Engineers have been alerted to an issue regarding WordPressvps15 that would have prevented websites from loading. They have identified the problem and in the process of bringing services back online.

Start Time

13th September 2022, at 2:49PM

Resolution Time

13th September 2022, at 2:11PM

Switch Failure (wordpressvps3, wordpressvps4, wordpressvps5, wordpressvps6, wordpressvps7, wordpressvps8, wordpressvps11, wordpressvps12, resellervps8, resellervps9)

resolved

Description

Engineers are currently dealing with a switch failure affected a number of servers.

An update will be posted once we have diagnosed the source of the fault.

Start Time

3rd August 2022, at 7:12PM

Resolution Time

3rd August 2022, at 9:18PM

WordPress Hosting (WordPressVPS13)

resolved

Description

We are aware that WordPressVPS13 is unresponsive and we are working to bring this back online.

Start Time

25th April 2022, at 8:34AM

Resolution Time

28th April 2022, at 11:02AM

Network access (Various)

resolved

Description

We're currently investigating isolated reports of access issues to a variety of services on our network. Engineers have been raised to review this.

Start Time

3rd November 2021, at 9:03PM

Resolution Time

8th November 2021, at 2:15PM

account.34sp.com (Control Panel)

resolved

Description

A recent change to the Let's Encrypt root certificate (so not something we control) has had a knock on effect in the control panel at account.34sp.com making some areas of this display a fatal error. Developers are working on a temporary fix to make this accessible again.

Start Time

30th September 2021, at 4:21PM

Resolution Time

1st October 2021, at 9:04AM

WordPress Hosting (WordPressVPS22)

resolved

Description

We have found WordPressVPS22 unresponsive and in a locked state twice this morning that has required the server to be fully power cycled to bring it back online. We believe this is pointing to a single container that is flooding service requests. Engineers are currently attempting to locate the container causing this and take it offline. When this is done, normal service should return to the remaining containers.

Start Time

30th September 2021, at 2:01PM

Resolution Time

4th October 2021, at 2:58PM

Websites may be down temporarily (WordPress server 25)

resolved

Description

An issue was identified and resolved with websites on server 'WordPress25'. All websites from this server are currently being brought back online now.

Start Time

12th August 2021, at 7:56AM

Resolution Time

12th August 2021, at 8:03AM

All services

resolved

Description

We have received notification from our datacentre providers that they are currently experiencing a power issue and that the failover to generators has not happened as expected. This affects all 34SP.com services.

We will provide updates here as we receive them from our providers.

Start Time

19th May 2021, at 2:13PM

Resolution Time

3rd June 2021, at 2:02PM

WordPress hosting (WordPress VPS 12)

resolved

Description

We are aware that sites hosted on WordPress VPS 12 are currently not responding. Engineers are investigating at the moment and we will post further details once they become available.

Start Time

5th May 2021, at 12:43PM

Resolution Time

5th May 2021, at 12:49PM