Status Archive

Mercury Emailresolved
Description

We are aware that customers are currently unable to connect to the Mercury mail system. This is due to an issue with the storage system.

Engineers are currently investigating this issue and an update will be posted shortly.

Start Time

14th July 2017, at 9:39PM

Resolution Time

18th July 2017, at 9:12AM

View full details
Phone supportresolved
Description

Our telephone service provider is experiencing some issue right now that are leading to very unreliable telephone service. Until their outage is resolved, we will not be able to offer phone support, but are still responding to emails, so please contact us using support@34sp.com.

Start Time

14th July 2017, at 11:29AM

Resolution Time

14th July 2017, at 2:01PM

View full details
Prohost28resolved
Description

Prohost28 received a security update that seems to be affecting server performance. This has just been rolled back and we're closely monitoring the situation.

Servers Affected

Prohost28

Start Time

12th July 2017, at 10:46AM

Resolution Time

14th July 2017, at 10:32AM

View full details
Networkresolved
Description

We are investigating a network-wide outage as matter of urgency. This is affecting all services.

Start Time

6th July 2017, at 4:35AM

Resolution Time

6th July 2017, at 3:52AM

View full details
Business vps 11 hosted sitesresolved
Description

We're currently seeing some unexpected failures on this server. This is affecting everything hosted on the server. Email should be unaffected.

The faults have been happening through the day and we've identified a faulty memory module.

A new part has been ordered and should be with us Thursday 26th. We expect to have this in place on the server ASAP to resolve the failures.

In the interim the server availability may be intermittent.

Servers Affected

Business server 11

Start Time

28th June 2017, at 7:46PM

Resolution Time

29th June 2017, at 11:20AM

View full details
WordPress Hosting - 1 and 3 Slice packagesresolved
Description

Out of hours planned maintenance on the hosts will be occurring on Monday 19th and Wednesday 21st of June. There is currently expected to be minimal to no downtime but some containers maybe briefly unresponsive, while some services are restarted.

Servers Affected

WPVPS2-10

Start Time

19th June 2017, at 11:17AM

Resolution Time

19th June 2017, at 10:28PM

View full details
Networkresolved
Description

We are currently experiencing a network related issue. This only appears to be affecting our local connection and phone service so sites should remain unaffected. Our sincerest apologies for any meanwhile inconvenience. We'll post more information as we find out more.

Servers Affected

Internal 34SP connections, phone lines

Start Time

16th June 2017, at 8:42AM

Resolution Time

16th June 2017, at 7:54AM

View full details
SSL certificate on mail servicesresolved
Description

We have just renewed our SSL certificate and this is in the process of being rolled out to all incoming and outgoing mail servers. Users who are connecting via mail.YOUR-DOMAIN.COM and smtp.YOUR-DOMAIN.COM may well find their mail program now reports a certificate mismatch (where YOUR-DOMAIN.COM is your actual domain name).

Users can either view the certificate and tell their mail program to permanently accept the mismatch, or preferably change the server name in their mail programs to the following:

INCOMING
mail.34sp.com (for Mercury users)
webmail.34sp.com (for atmail users)

OUTGOING
smtp.34sp.com

If you are unsure as to which mail system you are on, please visit http://webmail.YOUR-DOMAIN.com. If it looks the same as https://webmail.34sp.com you are on atmail. If it looks like https://mail.34sp.com you are on Mercury.

Servers Affected

mail and smtp services

Start Time

13th June 2017, at 3:52PM

Resolution Time

28th June 2017, at 6:47PM

View full details
Variousresolved
Description

A switch on our network has failed. An engineer is en route to the datacentre to replace the failed switch and service will be restored when that process is complete. We expect this to happen within the next two hours and will post another update in one hour.

Start Time

7th June 2017, at 11:00PM

Resolution Time

8th June 2017, at 1:57AM

View full details
Business 9 networkingresolved
Description

We're currently reviewing an odd networking fault that's affecting this server. This may be impacting some client's www hosted services on this platform.

Servers Affected

Business server 9

Start Time

7th June 2017, at 9:30PM

Resolution Time

8th June 2017, at 1:36AM

View full details