We are aware that customers are currently unable to connect to the Mercury mail system. This is due to an issue with the storage system.
Engineers are currently investigating this issue and an update will be posted shortly.
14th July 2017, at 9:39PM
18th July 2017, at 9:12AM
Our telephone service provider is experiencing some issue right now that are leading to very unreliable telephone service. Until their outage is resolved, we will not be able to offer phone support, but are still responding to emails, so please contact us using firstname.lastname@example.org.
14th July 2017, at 11:29AM
14th July 2017, at 2:01PM
Prohost28 received a security update that seems to be affecting server performance. This has just been rolled back and we're closely monitoring the situation.
12th July 2017, at 10:46AM
14th July 2017, at 10:32AM
We are investigating a network-wide outage as matter of urgency. This is affecting all services.
6th July 2017, at 4:35AM
6th July 2017, at 3:52AM
We're currently seeing some unexpected failures on this server. This is affecting everything hosted on the server. Email should be unaffected.
The faults have been happening through the day and we've identified a faulty memory module.
A new part has been ordered and should be with us Thursday 26th. We expect to have this in place on the server ASAP to resolve the failures.
In the interim the server availability may be intermittent.
Business server 11
28th June 2017, at 7:46PM
29th June 2017, at 11:20AM
Out of hours planned maintenance on the hosts will be occurring on Monday 19th and Wednesday 21st of June. There is currently expected to be minimal to no downtime but some containers maybe briefly unresponsive, while some services are restarted.
19th June 2017, at 11:17AM
19th June 2017, at 10:28PM
We are currently experiencing a network related issue. This only appears to be affecting our local connection and phone service so sites should remain unaffected. Our sincerest apologies for any meanwhile inconvenience. We'll post more information as we find out more.
Internal 34SP connections, phone lines
16th June 2017, at 8:42AM
16th June 2017, at 7:54AM
We have just renewed our SSL certificate and this is in the process of being rolled out to all incoming and outgoing mail servers. Users who are connecting via mail.YOUR-DOMAIN.COM and smtp.YOUR-DOMAIN.COM may well find their mail program now reports a certificate mismatch (where YOUR-DOMAIN.COM is your actual domain name).
Users can either view the certificate and tell their mail program to permanently accept the mismatch, or preferably change the server name in their mail programs to the following:
mail.34sp.com (for Mercury users)
webmail.34sp.com (for atmail users)
If you are unsure as to which mail system you are on, please visit http://webmail.YOUR-DOMAIN.com. If it looks the same as https://webmail.34sp.com you are on atmail. If it looks like https://mail.34sp.com you are on Mercury.
mail and smtp services
13th June 2017, at 3:52PM
28th June 2017, at 6:47PM
A switch on our network has failed. An engineer is en route to the datacentre to replace the failed switch and service will be restored when that process is complete. We expect this to happen within the next two hours and will post another update in one hour.
7th June 2017, at 11:00PM
8th June 2017, at 1:57AM
We're currently reviewing an odd networking fault that's affecting this server. This may be impacting some client's www hosted services on this platform.
Business server 9
7th June 2017, at 9:30PM
8th June 2017, at 1:36AM