Status Archive

General faultresolved
Description

We are currently looking at an issue affecting both our own site and several servers, affecting client sites too. More updates to follow.

Start Time

6th May 2018, at 11:35PM

Resolution Time

8th May 2018, at 1:15PM

View full details
Email servicesresolved
Description

We're currently looking at an issue affecting part of our email systems. A database server is currently out of synchronization preventing access for some users.

Start Time

1st May 2018, at 11:28PM

Resolution Time

2nd May 2018, at 6:04PM

View full details
Site, phones and emailresolved
Description

We have seen a targeted DDoS attack this morning that has caused some network issues. Engineers have blocked the offending IP addresses at our network edge. Sites should be back to normal stability and availability, but we will continue to monitor and update status should we spot any further issues.

Servers Affected

All

Start Time

18th April 2018, at 11:07AM

Resolution Time

18th April 2018, at 10:07AM

View full details
telephone supportresolved
Description

Due to unforeseen circumstances, telephone support will not be available until 10am this morning. We apologize for any inconvenience caused.

Servers Affected

none

Start Time

13th April 2018, at 8:55AM

Resolution Time

13th April 2018, at 7:55AM

View full details
WordPress Hostingresolved
Description

Essential security maintenance will be taking place this evening starting at 10pm, which will require rebooting of underlying hardware. This will result in sites being unavailable for a short period of time during this maintenance.

Servers Affected

WordPressVPS2-13

Start Time

22nd March 2018, at 7:18AM

Resolution Time

22nd March 2018, at 10:58PM

View full details
DNS recordsresolved
Description

An issue has been reported of invalid zone files on a number of domain names using our nameservers at ns.34sp.com and ns2.34sp.com. The cause is currently being investigated and will be reported on in due course.

Meanwhile, engineers are manually validating DNS zone files in order to fix them. If you are experiencing issues with either your website accessibility or email where it has previously been working fine, this is likely to be the cause.

Please bear with us whilst we work towards resolving this issue for you.

Servers Affected

ns.34sp.com / ns2.34sp.com

Start Time

15th March 2018, at 10:36AM

Resolution Time

16th March 2018, at 12:09PM

View full details
WordPress Hostingresolved
Description

Engineers will be performing scheduled maintenance this evening across the platform, that will requiring restarting containers. This could result in brief downtime for sites while software is updated and containers restarted.

Servers Affected

WPVPS 2-13

Start Time

8th February 2018, at 7:32AM

Resolution Time

8th February 2018, at 11:29PM

View full details
Mercury Emailresolved
Description

Engineers located a spam validation queue earlier this afternoon for users on mail.34sp.com. New mail is now being delivered pretty much instantaneously. Users may find that messages from earlier in the day are delayed as the queue clears.

Servers Affected

mail.34sp.com

Start Time

31st January 2018, at 3:06PM

Resolution Time

1st February 2018, at 9:51AM

View full details
Professional Hostingresolved
Description

Essential security maintenance will be taking place this evening starting at 11pm, which will require rebooting of underlying hardware. This will result in sites being unavailable for a short period of time during this maintenance.

Servers Affected

prohost14-16

Start Time

25th January 2018, at 8:22PM

Resolution Time

25th January 2018, at 11:20PM

View full details
Professional Hostingresolved
Description

Essential security maintenance will be taking place this evening starting at 11pm, which will require rebooting of underlying hardware. This will result in sites being unavailable for a short period of time during this maintenance.

Servers Affected

prohost17-22

Start Time

24th January 2018, at 9:22PM

Resolution Time

24th January 2018, at 11:19PM

View full details