Status Archive

Networkingresolved
Description

We have intermittent networking issues, affecting multiple services. Engineers are currently investigating the cause.

Start Time

4th December 2017, at 9:34AM

Resolution Time

4th December 2017, at 9:43AM

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Telephone Supportresolved
Description

Our telephone provider are currently experiencing bandwidth issues resulting in poor call quality and connection drops. Phone support is therefore temporarily unavailable. Please either email your enquiries to support@34sp.com or use our contact form at https://www.34sp.com/contact

Servers Affected

none

Start Time

22nd November 2017, at 12:10PM

Resolution Time

30th November 2017, at 12:56PM

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DDoS attack being monitoredresolved
Description

We're currently seeing an attack against a server on our network. We're now working to mitigate the effect on other users, but please note you may see intermittent slowed service while we attend to this.

Start Time

19th November 2017, at 6:18PM

Resolution Time

21st November 2017, at 12:50PM

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phonesresolved
Description

Please be aware that we're seeing intermittent drop outs with our phone system this afternoon. At this point in time, it would be advisable to send your requests via email to support@34sp.com

Servers Affected

n/a

Start Time

17th November 2017, at 4:58PM

Resolution Time

19th November 2017, at 6:15PM

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Phone supportresolved
Description

We are currently having issues receiving incoming phone calls;

If you require support, please raise a support ticket through our customer control panel and we will respond as soon as possible.

Start Time

10th November 2017, at 2:46PM

Resolution Time

10th November 2017, at 3:00PM

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VPS hostingresolved
Description

Servers VPS29,30,31 and 32 will be rebooted later tonight (Between 10:30pm-11:30pm GMT) for security updates. Any containers on the server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.

Servers Affected

VPS29,30,31,32

Start Time

12th October 2017, at 11:19AM

Resolution Time

12th October 2017, at 10:14PM

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VPS Hostingresolved
Description

Servers VPS24,25,26,27 and 28 will be rebooted later tonight (some time after 10pm GMT) for security updates. Any containers on the server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.

Servers Affected

VPS 24,25,26,27,28

Start Time

5th October 2017, at 2:41PM

Resolution Time

5th October 2017, at 9:51PM

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WordPress Hostingresolved
Description

WordPressVPS4 will be rebooted later tonight (some time after 9pm GMT) for security updates. Any containers on this server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.

Servers Affected

WordPressVPS4

Start Time

4th October 2017, at 8:09AM

Resolution Time

4th October 2017, at 11:08PM

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Prohosting maintenanceresolved
Description

On Wednesday evening, we're going to perform some server inspection and maintenance on Prohosts 32,33 and 34. Downtime will be kept to a minimum and this will be done out of hours. Email service will not be affected.

Servers Affected

Prohosts 32,33 and 34

Start Time

3rd October 2017, at 3:39PM

Resolution Time

4th October 2017, at 10:01PM

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VPS hostingresolved
Description

VPS23 will be rebooted later tonight (some time after 10pm GMT) for security updates. Any containers on this server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.

Servers Affected

VPS23

Start Time

3rd October 2017, at 10:16AM

Resolution Time

3rd October 2017, at 9:27PM

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