Status Archive

Resellerresolved
Description

Engineers are currently investigating a flood of traffic to reseller VPS4. This is affecting all users on this server. We are attempting to blacklist some IPs that are causing this and will post again once we have further information.

Servers Affected

ResellerVPS4

Start Time

17th May 2017, at 12:51PM

Resolution Time

19th May 2017, at 9:24AM

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Prohosting server updatesresolved
Description

Several prohost servers require critical updates for security and performance. Those needing these will require a quick reboot meaning web services will be down for 10-15 mins. We shall begin this shortly. Email services will be unaffected.

Servers Affected

prohosts

Start Time

7th April 2017, at 1:47PM

Resolution Time

7th April 2017, at 4:27PM

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Email connection issuesresolved
Description

We are still having issues with the Mercury email platform. Affected users will see intermittent problems in connecting to their mailboxes at times of peak load.

The fault is being caused due a load issue on one of our back end disk arrays. We have deployed additional capacity but this has not solved the issue. We are now working directly with the vendor of the storage system for a speedy fix.

We have attempted multiple various remedies but so far none have corrected the issue.
We are continuing to work exclusively on this issue as our top priority, but do not have an ETA at this time. Please note our support team do not have any additional information beyond this status post.

This fault only affects users of Mercury whose email is stored on a particular pool of disks. Users of Atmail and Mercury mailboxes stored on different disk pools are not affected by this fault.

Servers Affected

Mercury vmail one

Start Time

3rd April 2017, at 3:34PM

Resolution Time

5th April 2017, at 4:23PM

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Prohost serversresolved
Description

Some new security updates need applying to some of our prohost servers. We will need to reboot these and they may be down for 10-15 minutes each. This will affect prohost17, prohost18, prohost19. Email will not be affected. Apologies for any inconvenience caused.

Servers Affected

Prohost17,18,19

Start Time

30th March 2017, at 4:41PM

Resolution Time

30th March 2017, at 4:14PM

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Unspecifiedresolved
Description

Some customers have been reporting time outs in accessing email, whilst some have had issues navigating the control panel or using the one click installers.

These seem to be very sporadic, and lasting only a few moments at a time. Engineers are monitoring systems in real time to try and ascertain where the glitch lies.

If you do experience any issues which are described above, do please try again after a few moments. We will continue to monitor and post an update once further details come to light.

Servers Affected

All

Start Time

30th March 2017, at 1:31PM

Resolution Time

3rd April 2017, at 2:34PM

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Prohost server rebootsresolved
Description

Some new security updates need applying to some of our prohost servers. We will need to reboot these and they may be down for 10-15 minutes each. This will affect prohost29, prohost30, prohost31. Email will not be affected. Apologies for any inconvenience caused.

Servers Affected

prohost29,30,31

Start Time

29th March 2017, at 4:41PM

Resolution Time

29th March 2017, at 4:47PM

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Prohost server rebootsresolved
Description

Some new security updates need applying to some of our prohost servers. We will need to reboot these and they may be down for 10-15 minutes each. This will affect prohost26, prohost27, prohost28. Email will not be affected. Apologies for any inconvenience caused.

Servers Affected

prohost26,27,28

Start Time

28th March 2017, at 9:26AM

Resolution Time

28th March 2017, at 10:14AM

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VPS33 Serverresolved
Description

VPS33 server needs a reboot to apply some critical security updates. Please allow up to 15 minutes downtime for this. Our engineers are monitoring the server closely, all containers will auto-resume once complete.

Servers Affected

VPS33

Start Time

23rd March 2017, at 9:47PM

Resolution Time

23rd March 2017, at 10:01PM

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Mercury mailresolved
Description

Some of our users have reported intermittent issues with connecting to the incoming and outgoing mail server.

Our engineers have issued a fix which has helped some of our users connect again, but this is still taking some time to implement across the board.

Our sincerest apologies for the meanwhile inconvenience. We will ensure to update this post as soon as we have any more information.

Servers Affected

Professional, Business, WordPress

Start Time

23rd March 2017, at 12:16PM

Resolution Time

28th March 2017, at 11:50AM

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WordPress Hostingresolved
Description

Engineers are carrying out container reboots after a recent update which requires a restart to take full effect. Containers will normally be offline for a matter of seconds during the reboot.

External monitoring scripts may pick up the reboot and report as an outage.

Servers Affected

2,3,4,5,6,7,8,9

Start Time

11th March 2017, at 8:56PM

Resolution Time

11th March 2017, at 9:36PM

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