34SP.com System Status History

website hosting (Non-legacy reseller and professional accounts)

resolved

Description

Engineers are investigating an issue affecting newer sites on our cluster based hosting. A restart has been issued and we are awaiting the results. Further updates to follow.

Start Time

17th July 2025, at 10:20AM

Resolution Time

22nd July 2025, at 8:43AM

Websites on the reseller hosting account (Resellervps7)

resolved

Description

A network issue is affecting websites from loading on one of our reseller hosting servers.

Start Time

21st June 2025, at 12:50PM

Resolution Time

18th July 2025, at 9:01AM

New Professional / Reseller hosting accounts (Various)

resolved

Description

We are aware of an ongoing issue affecting our new Professional and Reseller hosting packages, we are currently working on the situation and will update when we have any further information.

Start Time

8th June 2025, at 10:10AM

Resolution Time

11th June 2025, at 7:42AM

Professional / Reseller hosting accounts. (Computehost7)

resolved

Description

A networking issue was detected that was affecting some of the services on the Professional and Reseller platform. This issue was isolated to one server and services are gradually being restored.

Start Time

13th May 2025, at 11:30AM

Resolution Time

15th May 2025, at 9:08AM

Wordpressvps servers @ 6:00AM (wordpressvps28, 29, 30, 31, 32, 34, 35, 36)

resolved

Description

We're in the process of updating and restarting these servers.

Start Time

7th April 2025, at 6:04AM

Resolution Time

7th April 2025, at 5:34AM

WordPressVPS28 hosting server (WordPressVPS28)

resolved

Description

Engineers are investigating an issue affecting all websites hosted on WordPressVPS28. Further details will be added as they become available.

Start Time

4th February 2025, at 10:22AM

Resolution Time

6th February 2025, at 9:14AM

WordPress hosting (WordPressvps31)

resolved

Description

We are aware that one of our WordPress servers was unresponsive for a short time this morning. The issue has been found and rectified and sites are starting to come back online.

Start Time

13th September 2024, at 10:33AM

Resolution Time

4th February 2025, at 10:16AM

All (All)

resolved

Description

We are currently working to mitigate an attack against our DNS servers. This will be intermittently affecting all 34SP.com services.

Start Time

12th June 2024, at 2:35PM

Resolution Time

17th June 2024, at 7:47AM

Email (mail.34sp.com)

resolved

Description

Engineers are currently investigating a database connectivity issue across our Mercury email service. Users are reporting that mail.34sp.com access has been affected.

Start Time

26th April 2024, at 5:03PM

Resolution Time

6th June 2024, at 9:44AM

Phone support

resolved

Description

We are performing some emergency maintenance on our phone support systems and they are currently unavailable. We expect this to last for less than an hour. During this time, our support service is still available by email. Please contact us via support@34sp.com

Start Time

9th February 2024, at 2:14PM

Resolution Time

13th February 2024, at 11:55AM