We're currently experiencing a DDoS attack which our automated systems are in the process of blocking.
19th September 2018, at 11:44AM
19th September 2018, at 2:56PM
Some clients on the mercury mail platform have been reporting slow downs and time outs on logging in. Engineers have traced this to degraded performance of the mail storage array and are investigating reasons for the degraded performance. Further updates to follow once their investigation is more complete.
15th August 2018, at 10:21AM
3rd September 2018, at 10:52AM
We are currently conducting some planned maintenance to replace faulty power controller units. A few systems may become temporarily unavailable, the work should be corrected momentarily.
14th August 2018, at 11:27PM
15th August 2018, at 3:46AM
Some users have been reporting intermittent and lengthy log in delays when logging in to their mailboxes. Engineers are seeing slow responses from the email database and are currently investigating the cause.
17th July 2018, at 12:18PM
18th July 2018, at 9:30AM
Engineers are currently investigating an issue affecting websites on one of our professional hosting servers. Prohost22
13th July 2018, at 9:27AM
13th July 2018, at 8:42AM
Clients who connect over IPv6 are having difficulties accessing receiving email via their email clients. Webmail is accessible and no email has been lost.
Engineers are currently investigating.
18th June 2018, at 11:14AM
21st June 2018, at 4:26PM
Some emails appear to be delayed or not arriving. Access to webmail results in a error message for some users. Engineers are investigating.
18th June 2018, at 8:34AM
18th June 2018, at 8:35AM
We are performing routine maintenance on the Mercury mail system's load balancing system. There may be a momentary loss of access to Mercury mailboxes. No mail should be lost during this time.
17th June 2018, at 10:31PM
17th June 2018, at 10:54PM
We are currently investigating a high load issue which has affected websites hosted on one of our professional servers. We will post more once we have an update.
Please accept our apologies for any inconvenience caused.
3rd June 2018, at 9:09AM
8th June 2018, at 1:06PM
We are currently looking at an issue affecting both our own site and several servers, affecting client sites too. More updates to follow.
6th May 2018, at 11:35PM
8th May 2018, at 1:15PM