Status Archive

Emailresolved
Description

Some users have been reporting intermittent and lengthy log in delays when logging in to their mailboxes. Engineers are seeing slow responses from the email database and are currently investigating the cause.

Servers Affected

Mercury platform

Start Time

17th July 2018, at 12:18PM

Resolution Time

18th July 2018, at 9:30AM

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Website serviceresolved
Description

Engineers are currently investigating an issue affecting websites on one of our professional hosting servers. Prohost22

Servers Affected

Prohost22

Start Time

13th July 2018, at 9:27AM

Resolution Time

13th July 2018, at 8:42AM

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Emailresolved
Description

Clients who connect over IPv6 are having difficulties accessing receiving email via their email clients. Webmail is accessible and no email has been lost.

Engineers are currently investigating.

Servers Affected

Mercury

Start Time

18th June 2018, at 11:14AM

Resolution Time

21st June 2018, at 4:26PM

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Emailresolved
Description

Some emails appear to be delayed or not arriving. Access to webmail results in a error message for some users. Engineers are investigating.

Servers Affected

Mercury

Start Time

18th June 2018, at 8:34AM

Resolution Time

18th June 2018, at 8:35AM

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Mercury Mailresolved
Description

We are performing routine maintenance on the Mercury mail system's load balancing system. There may be a momentary loss of access to Mercury mailboxes. No mail should be lost during this time.

Start Time

17th June 2018, at 10:31PM

Resolution Time

17th June 2018, at 10:54PM

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Professional Hostingresolved
Description

We are currently investigating a high load issue which has affected websites hosted on one of our professional servers. We will post more once we have an update.

Please accept our apologies for any inconvenience caused.

Servers Affected

prohost32,prohost34

Start Time

3rd June 2018, at 9:09AM

Resolution Time

8th June 2018, at 1:06PM

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General faultresolved
Description

We are currently looking at an issue affecting both our own site and several servers, affecting client sites too. More updates to follow.

Start Time

6th May 2018, at 11:35PM

Resolution Time

8th May 2018, at 1:15PM

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Email servicesresolved
Description

We're currently looking at an issue affecting part of our email systems. A database server is currently out of synchronization preventing access for some users.

Start Time

1st May 2018, at 11:28PM

Resolution Time

2nd May 2018, at 6:04PM

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Site, phones and emailresolved
Description

We have seen a targeted DDoS attack this morning that has caused some network issues. Engineers have blocked the offending IP addresses at our network edge. Sites should be back to normal stability and availability, but we will continue to monitor and update status should we spot any further issues.

Servers Affected

All

Start Time

18th April 2018, at 11:07AM

Resolution Time

18th April 2018, at 10:07AM

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telephone supportresolved
Description

Due to unforeseen circumstances, telephone support will not be available until 10am this morning. We apologize for any inconvenience caused.

Servers Affected

none

Start Time

13th April 2018, at 8:55AM

Resolution Time

13th April 2018, at 7:55AM

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