Status Archive

VPS hostingresolved
Description

Servers VPS29,30,31 and 32 will be rebooted later tonight (Between 10:30pm-11:30pm GMT) for security updates. Any containers on the server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.

Servers Affected

VPS29,30,31,32

Start Time

12th October 2017, at 11:19AM

Resolution Time

12th October 2017, at 10:14PM

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VPS Hostingresolved
Description

Servers VPS24,25,26,27 and 28 will be rebooted later tonight (some time after 10pm GMT) for security updates. Any containers on the server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.

Servers Affected

VPS 24,25,26,27,28

Start Time

5th October 2017, at 2:41PM

Resolution Time

5th October 2017, at 9:51PM

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WordPress Hostingresolved
Description

WordPressVPS4 will be rebooted later tonight (some time after 9pm GMT) for security updates. Any containers on this server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.

Servers Affected

WordPressVPS4

Start Time

4th October 2017, at 8:09AM

Resolution Time

4th October 2017, at 11:08PM

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Prohosting maintenanceresolved
Description

On Wednesday evening, we're going to perform some server inspection and maintenance on Prohosts 32,33 and 34. Downtime will be kept to a minimum and this will be done out of hours. Email service will not be affected.

Servers Affected

Prohosts 32,33 and 34

Start Time

3rd October 2017, at 3:39PM

Resolution Time

4th October 2017, at 10:01PM

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VPS hostingresolved
Description

VPS23 will be rebooted later tonight (some time after 10pm GMT) for security updates. Any containers on this server will be suspended whilst the reboot takes place. It can take 15-20 minutes for everything to come back up after. Our engineers will be closely monitoring this. Apologies for any inconvenience this may cause - please do contact support if there's any questions.

Servers Affected

VPS23

Start Time

3rd October 2017, at 10:16AM

Resolution Time

3rd October 2017, at 9:27PM

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WordPressVPSresolved
Description

Due to reliability issues, all containers on WordPressVPS10 node are being rebooted by engineers, this will cause a few seconds downtime as the container reboots.

Servers Affected

WordPressVPS10

Start Time

27th September 2017, at 3:55PM

Resolution Time

27th September 2017, at 4:36PM

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Emailresolved
Description

It has come to light this morning that one of the major blacklisting providers, SORBS, has started listing one of our load balancing servers overnight. We have a case open at present with SORBS, and have for the meantime taken steps to allow mail to bypass spam checks on that system. We are reviewing what can be done so that mail that has failed can be re-queued. Do please bear with us whilst this option is investigated.

Servers Affected

All

Start Time

21st September 2017, at 11:59AM

Resolution Time

22nd September 2017, at 1:45PM

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Emailresolved
Description

Mercury mail users have started to report a database error on attempting to log in. Engineers are aware and are investigating right now. We are aware there is an issue and will update this status as soon as we have further information. Please note that our telephone support team do not have any further information at this point in time.

Servers Affected

Mercury

Start Time

19th September 2017, at 2:26PM

Resolution Time

20th September 2017, at 8:57AM

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Prohost server 29resolved
Description

We've received several reports about websites loading slowly today on server Prohost29. Our engineers are investigating this currently. The problem seems to be intermittent but we're working on this now.

Servers Affected

Prohost29

Start Time

15th September 2017, at 2:08PM

Resolution Time

15th September 2017, at 4:24PM

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Prohost server 19resolved
Description

Prohost19.34sp.com webserver has stopped responding. Our engineers are currently looking into and investigating.

Servers Affected

Prohost19

Start Time

1st September 2017, at 12:48PM

Resolution Time

1st September 2017, at 3:16PM

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