34SP.com System Status History

websites on prohost32 (prohost32)

resolved

Description

Engineers are currently investigating high loads on prohost32 that is making websites on this server become unavailable. It appears as though security software on this server may be causing unexpectedly heavy loads.

Start Time

1st November 2019, at 9:59AM

Resolution Time

1st November 2019, at 10:55AM

All (All)

resolved

Description

We have been receiving reports over the last few minutes of sites across multiple platforms and servers reported as being either unavailable or sporadic. Mail also appears to be affected. Engineers are currently investigating.

Start Time

24th September 2019, at 10:48AM

Resolution Time

24th September 2019, at 10:07AM

WordPress Hosting (WPVPS3,4,5,6,7,8,9,10,11,12,13,14,15,16)

resolved

Description

Maintainance from 10PM BST 18th September.

We will be doing routine maintenance on some WordPress Hosting host hardware that will involve a reboot. Sites will be going offline for a very short period while the reboot occurs.

We intend to keep disruption to a minimum, unfortunately, we can't give a specific time an individual site will be offline.

Start Time

18th September 2019, at 8:49AM

Resolution Time

18th September 2019, at 10:24PM

Email (mail.34sp.com)

resolved

Description

Mail services are being reported as being unresponsive at the moment. Engineers have issued a service restart for mail.34sp.com. Please bear with us whilst we investigate the cause and potential resolution.

Start Time

2nd September 2019, at 11:12AM

Resolution Time

6th September 2019, at 1:01PM

Domain registration lookup (WHOIS check on domains)

resolved

Description

We are currently investigating an issue with our WHOIS lookup server. New domain registration services are currently unavailable due to this.

Start Time

8th August 2019, at 9:07AM

Resolution Time

12th August 2019, at 8:27AM

Email and Client Control Panel Support

resolved

Description

We are currently having issues with our support ticketing system, that is affecting both email and tickets raised through the Client Control Panel. Engineers are currently repairing the system.

Our support team are still available via telephone 0161 987 3434

Start Time

5th August 2019, at 8:41AM

Resolution Time

8th August 2019, at 8:09AM

Email (Tank4)

resolved

Description

We're currently reviewing a fault affecting the Tank4 storage system, that stores email for a number of users. The system is currently offline and not responding to remote access. Engineers are currently assessing the fault.

This will impact email access but not affect any web services.

Start Time

20th July 2019, at 6:09PM

Resolution Time

24th July 2019, at 3:21PM

VPS hosting accounts. (VPS30.34sp.com.)

resolved

Description

All virtual servers on VPS30.34sp.com are currently being migrated to VPS29.34sp.com. There will be a short period of downtime whilst we start up the servers on the new host.

Start Time

10th July 2019, at 9:30AM

Resolution Time

10th July 2019, at 2:04PM

Email (Mercury platform )

resolved

Description

We started to receive reports in the last few minutes from a number of users saying that they are unable to access mail services either via their email program or directly on https://mail.34sp.com Engineers have launched an investigation and we will report back once we have further information.

Start Time

3rd July 2019, at 2:48PM

Resolution Time

4th July 2019, at 10:10AM

Network

resolved

Description

We are currently seeing a large influx of traffic which may be affecting connectivity to our network across some transit providers.

Engineers are putting measures in place to mitigate this traffic.

Start Time

11th May 2019, at 7:53PM

Resolution Time

11th May 2019, at 7:39PM