We are aware that sites hosted on WordPress VPS 12 are currently not responding. Engineers are investigating at the moment and we will post further details once they become available.
5th May 2021, at 12:43PM
5th May 2021, at 12:49PM
Sites hosted on wordpressvps22.34sp.com are currently unavailable due to a disk issue.
Engineers are working to resolve this issue.
12th April 2021, at 5:48PM
22nd April 2021, at 7:11AM
We're aware of an issue intermittently impacting sites hosted on the server wordpressvps13.34sp.com. Engineers are investigating the issue and we'll provide an update here when we have more information to share.
11th March 2021, at 1:43PM
17th March 2021, at 10:27AM
Today we experienced an issue with SSL certificates on a variety of 34SP.com services.
The issue came to light around 4 p.m. at which point clients would have had issues connecting to a variety of services including email and our own website. By 6 p.m. our efforts to restore services was largely complete, with most clients reporting access restored to POP, IMAP and webmail. Our website and control panel access was also restored by this time. We continue to work on enabling SMTP access, which we hope to have online again shortly.
We will of course conduct a full post mortem of the case of this event ASAP and communicate that directly with clients. Please contact our support team so we can brief you on what happened, why, and what's next.
18th July 2020, at 7:17PM
24th July 2020, at 8:03AM
We have started to receive messages from a number of resellers saying that the SSL certificate for mail has suddenly stopped working. We're working to resolve this across the board, but are currently advising affected clients to enable this manually by logging into Plesk > tools and settings > SSL/TLS Certificates and changing the "Certificate for securing mail" from None to instead use "Let's Encrypt certificate (server pool). If one is not present, go back one page and select the Let's Encrypt button.
12th May 2020, at 11:41AM
12th May 2020, at 4:04PM
The WordPressVPS15 hardware became unresponsive, engineers performed an emergency restart and containers on the host are currently starting up.
5th April 2020, at 6:10PM
6th April 2020, at 7:08AM
We are currently having network issues affecting all services. Engineers are currently investigating.
3rd April 2020, at 7:32PM
6th April 2020, at 7:09AM
Phone line support is currently unavailable due to some local exchange issues, please email us on email@example.com for the time being if support is needed.
27th February 2020, at 8:44AM
28th February 2020, at 2:02PM
Engineers are currently investigating an issue with mail caused by a table that logs sent mail. Users are reporting that mail.34sp.com access has been affected.
21st February 2020, at 10:06AM
30th April 2020, at 4:10PM
Engineers are currently investigating a slowness issue affecting some websites. This has been linked to intermittent packets loss across the network. Please bear with us whilst we investigate the cause and potential resolution.
9th February 2020, at 12:59PM
28th February 2020, at 2:00PM