34SP.com System Status History

telephone support (none)

resolved

Description

Please be aware that we are currently experiencing poor line quality issues over our telephone support system. Users are advised to contact us by email on support@34sp.com in preference to telephoning.

Start Time

2nd January 2020, at 12:26PM

Resolution Time

29th January 2020, at 4:45PM

phone support (none)

resolved

Description

Telephone support is currently unavailable for both incoming and outgoing calls. Please email us if you need assistance and we will reply as soon as possible.

Start Time

10th December 2019, at 12:12PM

Resolution Time

10th December 2019, at 12:42PM

telephone support (n/a)

resolved

Description

Our office is currently uncontactable by telephone. Please email support@34sp.com and we will reply as soon as we can.

Start Time

4th December 2019, at 10:44AM

Resolution Time

4th December 2019, at 12:49PM

Phone suppot

resolved

Description

We are upgrading our office internet connectivity and this is currently causing phone support to be unavailable. Please email us for support and we will get back to you as soon as possible.

Start Time

29th November 2019, at 8:37AM

Resolution Time

29th November 2019, at 12:22PM

Network connectivity (all)

resolved

Description

Engineers are currently investigating a network wide instability.

Start Time

21st November 2019, at 12:49PM

Resolution Time

10th December 2019, at 12:13PM

Email sending issues

resolved

Description

We are currently seeing some customers have problems when sending emails, resulting in those messages bouncing back to them. If this happens to you, please wait for a while as you will need to resend the message once this issue is resolved.

Start Time

19th November 2019, at 3:55PM

Resolution Time

20th November 2019, at 8:55AM

Mercury email

resolved

Description

During some routine maintenance on a component of our Mercury email system, we have noticed that logins are taking longer than usual to process, and timing out for some users. We have engineers working on this right now and will post more information as we have it.

Start Time

6th November 2019, at 4:30PM

Resolution Time

7th November 2019, at 3:53PM

Websites on WordPressVPS11 (WordPressVPS11)

resolved

Description

Monitoring tools have alerted us that WordPressVPS11 is currently down. Engineers are currently investigating.

Start Time

5th November 2019, at 12:39PM

Resolution Time

5th November 2019, at 3:30PM

websites on prohost32 (prohost32)

resolved

Description

Engineers are currently investigating high loads on prohost32 that is making websites on this server become unavailable. It appears as though security software on this server may be causing unexpectedly heavy loads.

Start Time

1st November 2019, at 9:59AM

Resolution Time

1st November 2019, at 10:55AM

All (All)

resolved

Description

We have been receiving reports over the last few minutes of sites across multiple platforms and servers reported as being either unavailable or sporadic. Mail also appears to be affected. Engineers are currently investigating.

Start Time

24th September 2019, at 10:48AM

Resolution Time

24th September 2019, at 10:07AM