Today we experienced an issue with SSL certificates on a variety of 34SP.com services.
The issue came to light around 4 p.m. at which point clients would have had issues connecting to a variety of services including email and our own website. By 6 p.m. our efforts to restore services was largely complete, with most clients reporting access restored to POP, IMAP and webmail. Our website and control panel access was also restored by this time. We continue to work on enabling SMTP access, which we hope to have online again shortly.
We will of course conduct a full post mortem of the case of this event ASAP and communicate that directly with clients. Please contact our support team so we can brief you on what happened, why, and what's next.
18th July 2020, at 7:17PM
24th July 2020, at 8:03AM
We have started to receive messages from a number of resellers saying that the SSL certificate for mail has suddenly stopped working. We're working to resolve this across the board, but are currently advising affected clients to enable this manually by logging into Plesk > tools and settings > SSL/TLS Certificates and changing the "Certificate for securing mail" from None to instead use "Let's Encrypt certificate (server pool). If one is not present, go back one page and select the Let's Encrypt button.
12th May 2020, at 11:41AM
12th May 2020, at 4:04PM
The WordPressVPS15 hardware became unresponsive, engineers performed an emergency restart and containers on the host are currently starting up.
5th April 2020, at 6:10PM
6th April 2020, at 7:08AM
We are currently having network issues affecting all services. Engineers are currently investigating.
3rd April 2020, at 7:32PM
6th April 2020, at 7:09AM
Phone line support is currently unavailable due to some local exchange issues, please email us on firstname.lastname@example.org for the time being if support is needed.
27th February 2020, at 8:44AM
28th February 2020, at 2:02PM
Engineers are currently investigating an issue with mail caused by a table that logs sent mail. Users are reporting that mail.34sp.com access has been affected.
21st February 2020, at 10:06AM
30th April 2020, at 4:10PM
Engineers are currently investigating a slowness issue affecting some websites. This has been linked to intermittent packets loss across the network. Please bear with us whilst we investigate the cause and potential resolution.
9th February 2020, at 12:59PM
28th February 2020, at 2:00PM
Engineers are currently investigating an issue affecting websites on the server prohost17 (email is unaffected) which is causing database connection errors and site availability to have stopped. More details to follow.
8th January 2020, at 3:08PM
29th January 2020, at 4:45PM
Please be aware that we are currently experiencing poor line quality issues over our telephone support system. Users are advised to contact us by email on email@example.com in preference to telephoning.
2nd January 2020, at 12:26PM
29th January 2020, at 4:45PM
Telephone support is currently unavailable for both incoming and outgoing calls. Please email us if you need assistance and we will reply as soon as possible.
10th December 2019, at 12:12PM
10th December 2019, at 12:42PM