34SP.com System Status History

Email and Client Control Panel Support

resolved

Description

We are currently having issues with our support ticketing system, that is affecting both email and tickets raised through the Client Control Panel. Engineers are currently repairing the system.

Our support team are still available via telephone 0161 987 3434

Start Time

5th August 2019, at 8:41AM

Resolution Time

8th August 2019, at 8:09AM

Email (Tank4)

resolved

Description

We're currently reviewing a fault affecting the Tank4 storage system, that stores email for a number of users. The system is currently offline and not responding to remote access. Engineers are currently assessing the fault.

This will impact email access but not affect any web services.

Start Time

20th July 2019, at 6:09PM

Resolution Time

24th July 2019, at 3:21PM

VPS hosting accounts. (VPS30.34sp.com.)

resolved

Description

All virtual servers on VPS30.34sp.com are currently being migrated to VPS29.34sp.com. There will be a short period of downtime whilst we start up the servers on the new host.

Start Time

10th July 2019, at 9:30AM

Resolution Time

10th July 2019, at 2:04PM

Email (Mercury platform )

resolved

Description

We started to receive reports in the last few minutes from a number of users saying that they are unable to access mail services either via their email program or directly on https://mail.34sp.com Engineers have launched an investigation and we will report back once we have further information.

Start Time

3rd July 2019, at 2:48PM

Resolution Time

4th July 2019, at 10:10AM

Network

resolved

Description

We are currently seeing a large influx of traffic which may be affecting connectivity to our network across some transit providers.

Engineers are putting measures in place to mitigate this traffic.

Start Time

11th May 2019, at 7:53PM

Resolution Time

11th May 2019, at 7:39PM

Mercury email

resolved

Description

We are experiencing a large influx of email causing intermittent slowness and availability issues on the Mercury email platform. Engineers are working to resolve this issue as a matter of urgency.

Start Time

28th March 2019, at 11:12AM

Resolution Time

23rd April 2019, at 10:25AM

Email (Mercury mail platform)

resolved

Description

We are currently seeing a spike in access load on our mail array and some users are reporting slow load times. Engineers are currently investigating the cause.

Start Time

5th February 2019, at 10:02AM

Resolution Time

13th March 2019, at 11:25AM

Email (mail.34sp.com)

resolved

Description

Some users are reporting excessive load times on https://mail.34sp.com and in some instances connections are timing out. Engineers are investigating.

Start Time

7th January 2019, at 10:53AM

Resolution Time

9th January 2019, at 9:23AM

Customer Control Panel

resolved

Description

We are currently experiencing a problem with a customer control panel. Control panel access may be intermittent until the problem is resolved.

Start Time

12th December 2018, at 4:04PM

Resolution Time

12th December 2018, at 4:54PM

WordPress hosting

resolved

Description

A number of sites on our WordPress hosting are currently experiencing site outage. Our developers are working to resolve this as soon as possible.

Start Time

1st December 2018, at 10:49AM

Resolution Time

1st December 2018, at 7:29PM