34SP.com System Status History

Mercury email

resolved

Description

We are experiencing a large influx of email causing intermittent slowness and availability issues on the Mercury email platform. Engineers are working to resolve this issue as a matter of urgency.

Start Time

28th March 2019, at 11:12AM

Resolution Time

23rd April 2019, at 10:25AM

Email (Mercury mail platform)

resolved

Description

We are currently seeing a spike in access load on our mail array and some users are reporting slow load times. Engineers are currently investigating the cause.

Start Time

5th February 2019, at 10:02AM

Resolution Time

13th March 2019, at 11:25AM

Email (mail.34sp.com)

resolved

Description

Some users are reporting excessive load times on https://mail.34sp.com and in some instances connections are timing out. Engineers are investigating.

Start Time

7th January 2019, at 10:53AM

Resolution Time

9th January 2019, at 9:23AM

Customer Control Panel

resolved

Description

We are currently experiencing a problem with a customer control panel. Control panel access may be intermittent until the problem is resolved.

Start Time

12th December 2018, at 4:04PM

Resolution Time

12th December 2018, at 4:54PM

WordPress hosting

resolved

Description

A number of sites on our WordPress hosting are currently experiencing site outage. Our developers are working to resolve this as soon as possible.

Start Time

1st December 2018, at 10:49AM

Resolution Time

1st December 2018, at 7:29PM

Domain Availability Checker (New domain purchases)

resolved

Description

We are seeing intermittent issues with one of our providers that handles domain availability checks and WHOIS lookups. This means that checking to see if a domain is free to purchase or not is sometimes timing out. Users would be advised to check back later.

Start Time

8th November 2018, at 4:23PM

Resolution Time

1st December 2018, at 7:29PM

email (Mercury platform)

resolved

Description

We have received a number of calls this morning from users reporting that they cannot connect to https://mail.34sp.com - engineers are currently investigating and will post further details in due course.

Start Time

1st November 2018, at 11:47AM

Resolution Time

2nd November 2018, at 12:05PM

Reseller hosting, website and email (Resellervps5)

resolved

Description

Engineers are investigating a memory related issue with the server. The server is currently being rebooted.

Start Time

30th October 2018, at 1:23PM

Resolution Time

30th October 2018, at 2:38PM

WordPress Hosting (All WordPress Hosting Servers)

resolved

Description

Users on our WordPress platform may be seeing 500 errors at the moment. An update to correct this is being pushed through now. Do please bear with us.

Start Time

30th October 2018, at 9:27AM

Resolution Time

30th October 2018, at 9:43AM

WordPress websites unavailability (WordPress platform)

resolved

Description

Due to an error in the release of a new piece of code on our WP backend, some WP sites might find small moments of unavailability; this is being experienced as a site returning a white screen both on the front and back end.

We're currently running a series of fixes to alleviate this while a full code fix is released to correct this permanently.

In the interim please avoid using the staging feature on the platform, this will help alleviate the immediate issue.

Start Time

21st September 2018, at 6:54PM

Resolution Time

24th September 2018, at 10:39AM