We have found WordPressVPS22 unresponsive and in a locked state twice this morning that has required the server to be fully power cycled to bring it back online. We believe this is pointing to a single container that is flooding service requests. Engineers are currently attempting to locate the container causing this and take it offline. When this is done, normal service should return to the remaining containers.
30th September 2021, at 2:01PM
4th October 2021, at 2:58PM
An issue was identified and resolved with websites on server 'WordPress25'. All websites from this server are currently being brought back online now.
12th August 2021, at 7:56AM
12th August 2021, at 8:03AM
We have received notification from our datacentre providers that they are currently experiencing a power issue and that the failover to generators has not happened as expected. This affects all 34SP.com services.
We will provide updates here as we receive them from our providers.
19th May 2021, at 2:13PM
3rd June 2021, at 2:02PM
We are aware that sites hosted on WordPress VPS 12 are currently not responding. Engineers are investigating at the moment and we will post further details once they become available.
5th May 2021, at 12:43PM
5th May 2021, at 12:49PM
Sites hosted on wordpressvps22.34sp.com are currently unavailable due to a disk issue.
Engineers are working to resolve this issue.
12th April 2021, at 5:48PM
22nd April 2021, at 7:11AM
We're aware of an issue intermittently impacting sites hosted on the server wordpressvps13.34sp.com. Engineers are investigating the issue and we'll provide an update here when we have more information to share.
11th March 2021, at 1:43PM
17th March 2021, at 10:27AM
Today we experienced an issue with SSL certificates on a variety of 34SP.com services.
The issue came to light around 4 p.m. at which point clients would have had issues connecting to a variety of services including email and our own website. By 6 p.m. our efforts to restore services was largely complete, with most clients reporting access restored to POP, IMAP and webmail. Our website and control panel access was also restored by this time. We continue to work on enabling SMTP access, which we hope to have online again shortly.
We will of course conduct a full post mortem of the case of this event ASAP and communicate that directly with clients. Please contact our support team so we can brief you on what happened, why, and what's next.
18th July 2020, at 7:17PM
24th July 2020, at 8:03AM
We have started to receive messages from a number of resellers saying that the SSL certificate for mail has suddenly stopped working. We're working to resolve this across the board, but are currently advising affected clients to enable this manually by logging into Plesk > tools and settings > SSL/TLS Certificates and changing the "Certificate for securing mail" from None to instead use "Let's Encrypt certificate (server pool). If one is not present, go back one page and select the Let's Encrypt button.
12th May 2020, at 11:41AM
12th May 2020, at 4:04PM
The WordPressVPS15 hardware became unresponsive, engineers performed an emergency restart and containers on the host are currently starting up.
5th April 2020, at 6:10PM
6th April 2020, at 7:08AM
We are currently having network issues affecting all services. Engineers are currently investigating.
3rd April 2020, at 7:32PM
6th April 2020, at 7:09AM