We are currently having issues with our support ticketing system, that is affecting both email and tickets raised through the Client Control Panel. Engineers are currently repairing the system.
Our support team are still available via telephone 0161 987 3434
5th August 2019, at 8:41AM
8th August 2019, at 8:09AM
We're currently reviewing a fault affecting the Tank4 storage system, that stores email for a number of users. The system is currently offline and not responding to remote access. Engineers are currently assessing the fault.
This will impact email access but not affect any web services.
20th July 2019, at 6:09PM
24th July 2019, at 3:21PM
All virtual servers on VPS30.34sp.com are currently being migrated to VPS29.34sp.com. There will be a short period of downtime whilst we start up the servers on the new host.
10th July 2019, at 9:30AM
10th July 2019, at 2:04PM
We started to receive reports in the last few minutes from a number of users saying that they are unable to access mail services either via their email program or directly on https://mail.34sp.com Engineers have launched an investigation and we will report back once we have further information.
3rd July 2019, at 2:48PM
4th July 2019, at 10:10AM
We are currently seeing a large influx of traffic which may be affecting connectivity to our network across some transit providers.
Engineers are putting measures in place to mitigate this traffic.
11th May 2019, at 7:53PM
11th May 2019, at 7:39PM
We are experiencing a large influx of email causing intermittent slowness and availability issues on the Mercury email platform. Engineers are working to resolve this issue as a matter of urgency.
28th March 2019, at 11:12AM
23rd April 2019, at 10:25AM
We are currently seeing a spike in access load on our mail array and some users are reporting slow load times. Engineers are currently investigating the cause.
5th February 2019, at 10:02AM
13th March 2019, at 11:25AM
We are currently experiencing a problem with a customer control panel. Control panel access may be intermittent until the problem is resolved.
12th December 2018, at 4:04PM
12th December 2018, at 4:54PM
A number of sites on our WordPress hosting are currently experiencing site outage. Our developers are working to resolve this as soon as possible.
1st December 2018, at 10:49AM
1st December 2018, at 7:29PM