We are currently seeing some customers have problems when sending emails, resulting in those messages bouncing back to them. If this happens to you, please wait for a while as you will need to resend the message once this issue is resolved.
19th November 2019, at 3:55PM
20th November 2019, at 8:55AM
During some routine maintenance on a component of our Mercury email system, we have noticed that logins are taking longer than usual to process, and timing out for some users. We have engineers working on this right now and will post more information as we have it.
6th November 2019, at 4:30PM
7th November 2019, at 3:53PM
Monitoring tools have alerted us that WordPressVPS11 is currently down. Engineers are currently investigating.
5th November 2019, at 12:39PM
5th November 2019, at 3:30PM
Engineers are currently investigating high loads on prohost32 that is making websites on this server become unavailable. It appears as though security software on this server may be causing unexpectedly heavy loads.
1st November 2019, at 9:59AM
1st November 2019, at 10:55AM
We have been receiving reports over the last few minutes of sites across multiple platforms and servers reported as being either unavailable or sporadic. Mail also appears to be affected. Engineers are currently investigating.
24th September 2019, at 10:48AM
24th September 2019, at 10:07AM
Maintainance from 10PM BST 18th September.
We will be doing routine maintenance on some WordPress Hosting host hardware that will involve a reboot. Sites will be going offline for a very short period while the reboot occurs.
We intend to keep disruption to a minimum, unfortunately, we can't give a specific time an individual site will be offline.
18th September 2019, at 8:49AM
18th September 2019, at 10:24PM
Mail services are being reported as being unresponsive at the moment. Engineers have issued a service restart for mail.34sp.com. Please bear with us whilst we investigate the cause and potential resolution.
2nd September 2019, at 11:12AM
6th September 2019, at 1:01PM
We are currently investigating an issue with our WHOIS lookup server. New domain registration services are currently unavailable due to this.
8th August 2019, at 9:07AM
12th August 2019, at 8:27AM
We are currently having issues with our support ticketing system, that is affecting both email and tickets raised through the Client Control Panel. Engineers are currently repairing the system.
Our support team are still available via telephone 0161 987 3434
5th August 2019, at 8:41AM
8th August 2019, at 8:09AM
We're currently reviewing a fault affecting the Tank4 storage system, that stores email for a number of users. The system is currently offline and not responding to remote access. Engineers are currently assessing the fault.
This will impact email access but not affect any web services.
20th July 2019, at 6:09PM
24th July 2019, at 3:21PM