Telephone support is currently unavailable for both incoming and outgoing calls. Please email us if you need assistance and we will reply as soon as possible.
10th December 2019, at 12:12PM
10th December 2019, at 12:42PM
Our office is currently uncontactable by telephone. Please email firstname.lastname@example.org and we will reply as soon as we can.
4th December 2019, at 10:44AM
4th December 2019, at 12:49PM
We are upgrading our office internet connectivity and this is currently causing phone support to be unavailable. Please email us for support and we will get back to you as soon as possible.
29th November 2019, at 8:37AM
29th November 2019, at 12:22PM
Engineers are currently investigating a network wide instability.
21st November 2019, at 12:49PM
10th December 2019, at 12:13PM
We are currently seeing some customers have problems when sending emails, resulting in those messages bouncing back to them. If this happens to you, please wait for a while as you will need to resend the message once this issue is resolved.
19th November 2019, at 3:55PM
20th November 2019, at 8:55AM
During some routine maintenance on a component of our Mercury email system, we have noticed that logins are taking longer than usual to process, and timing out for some users. We have engineers working on this right now and will post more information as we have it.
6th November 2019, at 4:30PM
7th November 2019, at 3:53PM
Monitoring tools have alerted us that WordPressVPS11 is currently down. Engineers are currently investigating.
5th November 2019, at 12:39PM
5th November 2019, at 3:30PM
Engineers are currently investigating high loads on prohost32 that is making websites on this server become unavailable. It appears as though security software on this server may be causing unexpectedly heavy loads.
1st November 2019, at 9:59AM
1st November 2019, at 10:55AM
We have been receiving reports over the last few minutes of sites across multiple platforms and servers reported as being either unavailable or sporadic. Mail also appears to be affected. Engineers are currently investigating.
24th September 2019, at 10:48AM
24th September 2019, at 10:07AM
Maintainance from 10PM BST 18th September.
We will be doing routine maintenance on some WordPress Hosting host hardware that will involve a reboot. Sites will be going offline for a very short period while the reboot occurs.
We intend to keep disruption to a minimum, unfortunately, we can't give a specific time an individual site will be offline.
18th September 2019, at 8:49AM
18th September 2019, at 10:24PM