We have received a number of calls this morning from users reporting that they cannot connect to https://mail.34sp.com - engineers are currently investigating and will post further details in due course.
1st November 2018, at 11:47AM
2nd November 2018, at 12:05PM
Engineers are investigating a memory related issue with the server. The server is currently being rebooted.
30th October 2018, at 1:23PM
30th October 2018, at 2:38PM
Users on our WordPress platform may be seeing 500 errors at the moment. An update to correct this is being pushed through now. Do please bear with us.
30th October 2018, at 9:27AM
30th October 2018, at 9:43AM
Due to an error in the release of a new piece of code on our WP backend, some WP sites might find small moments of unavailability; this is being experienced as a site returning a white screen both on the front and back end.
We're currently running a series of fixes to alleviate this while a full code fix is released to correct this permanently.
In the interim please avoid using the staging feature on the platform, this will help alleviate the immediate issue.
21st September 2018, at 6:54PM
24th September 2018, at 10:39AM
We're currently experiencing a DDoS attack which our automated systems are in the process of blocking.
19th September 2018, at 11:44AM
19th September 2018, at 2:56PM
Some clients on the mercury mail platform have been reporting slow downs and time outs on logging in. Engineers have traced this to degraded performance of the mail storage array and are investigating reasons for the degraded performance. Further updates to follow once their investigation is more complete.
15th August 2018, at 10:21AM
3rd September 2018, at 10:52AM
We are currently conducting some planned maintenance to replace faulty power controller units. A few systems may become temporarily unavailable, the work should be corrected momentarily.
14th August 2018, at 11:27PM
15th August 2018, at 3:46AM
Some users have been reporting intermittent and lengthy log in delays when logging in to their mailboxes. Engineers are seeing slow responses from the email database and are currently investigating the cause.
17th July 2018, at 12:18PM
18th July 2018, at 9:30AM
Engineers are currently investigating an issue affecting websites on one of our professional hosting servers. Prohost22
13th July 2018, at 9:27AM
13th July 2018, at 8:42AM
Clients who connect over IPv6 are having difficulties accessing receiving email via their email clients. Webmail is accessible and no email has been lost.
Engineers are currently investigating.
18th June 2018, at 11:14AM
21st June 2018, at 4:26PM