We started to receive reports in the last few minutes from a number of users saying that they are unable to access mail services either via their email program or directly on https://mail.34sp.com Engineers have launched an investigation and we will report back once we have further information.
3rd July 2019, at 2:48PM
4th July 2019, at 10:10AM
We are currently seeing a large influx of traffic which may be affecting connectivity to our network across some transit providers.
Engineers are putting measures in place to mitigate this traffic.
11th May 2019, at 7:53PM
11th May 2019, at 7:39PM
We are experiencing a large influx of email causing intermittent slowness and availability issues on the Mercury email platform. Engineers are working to resolve this issue as a matter of urgency.
28th March 2019, at 11:12AM
23rd April 2019, at 10:25AM
We are currently seeing a spike in access load on our mail array and some users are reporting slow load times. Engineers are currently investigating the cause.
5th February 2019, at 10:02AM
13th March 2019, at 11:25AM
Some users are reporting excessive load times on https://mail.34sp.com and in some instances connections are timing out. Engineers are investigating.
7th January 2019, at 10:53AM
9th January 2019, at 9:23AM
We are currently experiencing a problem with a customer control panel. Control panel access may be intermittent until the problem is resolved.
12th December 2018, at 4:04PM
12th December 2018, at 4:54PM
A number of sites on our WordPress hosting are currently experiencing site outage. Our developers are working to resolve this as soon as possible.
1st December 2018, at 10:49AM
1st December 2018, at 7:29PM
We are seeing intermittent issues with one of our providers that handles domain availability checks and WHOIS lookups. This means that checking to see if a domain is free to purchase or not is sometimes timing out. Users would be advised to check back later.
8th November 2018, at 4:23PM
1st December 2018, at 7:29PM
We have received a number of calls this morning from users reporting that they cannot connect to https://mail.34sp.com - engineers are currently investigating and will post further details in due course.
1st November 2018, at 11:47AM
2nd November 2018, at 12:05PM
Engineers are investigating a memory related issue with the server. The server is currently being rebooted.
30th October 2018, at 1:23PM
30th October 2018, at 2:38PM