Some emails appear to be delayed or not arriving. Access to webmail results in a error message for some users. Engineers are investigating.
18th June 2018, at 8:34AM
18th June 2018, at 8:35AM
We are performing routine maintenance on the Mercury mail system's load balancing system. There may be a momentary loss of access to Mercury mailboxes. No mail should be lost during this time.
17th June 2018, at 10:31PM
17th June 2018, at 10:54PM
We are currently investigating a high load issue which has affected websites hosted on one of our professional servers. We will post more once we have an update.
Please accept our apologies for any inconvenience caused.
3rd June 2018, at 9:09AM
8th June 2018, at 1:06PM
We are currently looking at an issue affecting both our own site and several servers, affecting client sites too. More updates to follow.
6th May 2018, at 11:35PM
8th May 2018, at 1:15PM
We're currently looking at an issue affecting part of our email systems. A database server is currently out of synchronization preventing access for some users.
1st May 2018, at 11:28PM
2nd May 2018, at 6:04PM
We have seen a targeted DDoS attack this morning that has caused some network issues. Engineers have blocked the offending IP addresses at our network edge. Sites should be back to normal stability and availability, but we will continue to monitor and update status should we spot any further issues.
18th April 2018, at 11:07AM
18th April 2018, at 10:07AM
Due to unforeseen circumstances, telephone support will not be available until 10am this morning. We apologize for any inconvenience caused.
13th April 2018, at 8:55AM
13th April 2018, at 7:55AM
Essential security maintenance will be taking place this evening starting at 10pm, which will require rebooting of underlying hardware. This will result in sites being unavailable for a short period of time during this maintenance.
22nd March 2018, at 7:18AM
22nd March 2018, at 10:58PM
An issue has been reported of invalid zone files on a number of domain names using our nameservers at ns.34sp.com and ns2.34sp.com. The cause is currently being investigated and will be reported on in due course.
Meanwhile, engineers are manually validating DNS zone files in order to fix them. If you are experiencing issues with either your website accessibility or email where it has previously been working fine, this is likely to be the cause.
Please bear with us whilst we work towards resolving this issue for you.
15th March 2018, at 10:36AM
16th March 2018, at 12:09PM
Engineers will be performing scheduled maintenance this evening across the platform, that will requiring restarting containers. This could result in brief downtime for sites while software is updated and containers restarted.
8th February 2018, at 7:32AM
8th February 2018, at 11:29PM