34SP.com System Status History

Email (Mercury)

resolved

Description

Clients who connect over IPv6 are having difficulties accessing receiving email via their email clients. Webmail is accessible and no email has been lost.

Engineers are currently investigating.

Start Time

18th June 2018, at 11:14AM

Resolution Time

21st June 2018, at 4:26PM

Email (Mercury)

resolved

Description

Some emails appear to be delayed or not arriving. Access to webmail results in a error message for some users. Engineers are investigating.

Start Time

18th June 2018, at 8:34AM

Resolution Time

18th June 2018, at 8:35AM

Mercury Mail

resolved

Description

We are performing routine maintenance on the Mercury mail system's load balancing system. There may be a momentary loss of access to Mercury mailboxes. No mail should be lost during this time.

Start Time

17th June 2018, at 10:31PM

Resolution Time

17th June 2018, at 10:54PM

Professional Hosting (prohost32,prohost34)

resolved

Description

We are currently investigating a high load issue which has affected websites hosted on one of our professional servers. We will post more once we have an update.

Please accept our apologies for any inconvenience caused.

Start Time

3rd June 2018, at 9:09AM

Resolution Time

8th June 2018, at 1:06PM

General fault

resolved

Description

We are currently looking at an issue affecting both our own site and several servers, affecting client sites too. More updates to follow.

Start Time

6th May 2018, at 11:35PM

Resolution Time

8th May 2018, at 1:15PM

Email services

resolved

Description

We're currently looking at an issue affecting part of our email systems. A database server is currently out of synchronization preventing access for some users.

Start Time

1st May 2018, at 11:28PM

Resolution Time

2nd May 2018, at 6:04PM

Site, phones and email (All )

resolved

Description

We have seen a targeted DDoS attack this morning that has caused some network issues. Engineers have blocked the offending IP addresses at our network edge. Sites should be back to normal stability and availability, but we will continue to monitor and update status should we spot any further issues.

Start Time

18th April 2018, at 11:07AM

Resolution Time

18th April 2018, at 10:07AM

telephone support (none)

resolved

Description

Due to unforeseen circumstances, telephone support will not be available until 10am this morning. We apologize for any inconvenience caused.

Start Time

13th April 2018, at 8:55AM

Resolution Time

13th April 2018, at 7:55AM

WordPress Hosting (WordPressVPS2-13)

resolved

Description

Essential security maintenance will be taking place this evening starting at 10pm, which will require rebooting of underlying hardware. This will result in sites being unavailable for a short period of time during this maintenance.

Start Time

22nd March 2018, at 7:18AM

Resolution Time

22nd March 2018, at 10:58PM

DNS records (ns.34sp.com / ns2.34sp.com)

resolved

Description

An issue has been reported of invalid zone files on a number of domain names using our nameservers at ns.34sp.com and ns2.34sp.com. The cause is currently being investigated and will be reported on in due course.

Meanwhile, engineers are manually validating DNS zone files in order to fix them. If you are experiencing issues with either your website accessibility or email where it has previously been working fine, this is likely to be the cause.

Please bear with us whilst we work towards resolving this issue for you.

Start Time

15th March 2018, at 10:36AM

Resolution Time

16th March 2018, at 12:09PM