34SP.com System Status History

All (All)

resolved

Description

We are currently working to mitigate an attack against our DNS servers. This will be intermittently affecting all 34SP.com services.

Start Time

12th June 2024, at 2:35PM

Resolution Time

17th June 2024, at 7:47AM

Email (mail.34sp.com)

resolved

Description

Engineers are currently investigating a database connectivity issue across our Mercury email service. Users are reporting that mail.34sp.com access has been affected.

Start Time

26th April 2024, at 5:03PM

Resolution Time

6th June 2024, at 9:44AM

Phone support

resolved

Description

We are performing some emergency maintenance on our phone support systems and they are currently unavailable. We expect this to last for less than an hour. During this time, our support service is still available by email. Please contact us via support@34sp.com

Start Time

9th February 2024, at 2:14PM

Resolution Time

13th February 2024, at 11:55AM

34SP.com, Account Control Panel

resolved

Description

We will be performing scheduled maintenance on our internal database servers on 14/11/23 between 05:00 and 06:00.

The 34SP.com website and the customer control panel at https://account.34sp.com will be unavailable during this time.

No customer sites or services will be affected.

Start Time

13th November 2023, at 4:42PM

Resolution Time

14th November 2023, at 6:01AM

reseller (resellerVPS4)

resolved

Description

ResellerVPS 4 is currently offline. Engineers are investigating the cause now.

Start Time

24th October 2023, at 10:20AM

Resolution Time

24th October 2023, at 9:42AM

Slowed/downed services

resolved

Description

We're currently reviewing an attack against a server on our network. As we're receiving a flood of inbound traffic, some parts of our network and services are currently slowed. Sites on the specific sever in question may be down entirely.

Start Time

11th October 2023, at 10:39PM

Resolution Time

20th October 2023, at 11:52AM

Email (mail.34sp.com)

resolved

Description

Engineers are currently investigating a database connectivity issue across our Mercury email service. Users are reporting that mail.34sp.com access has been affected.

Start Time

20th September 2023, at 8:38AM

Resolution Time

20th September 2023, at 9:43AM

Professional,Reseller

resolved

Description

We are aware of an issue on new professional and reseller hosting accounts which may be causing file access to be slow or intermittent.

We are running a repair operation on the affected file system but do not currently have a completion estimate for this operation.

Start Time

8th July 2023, at 6:07PM

Resolution Time

14th July 2023, at 7:33AM

New Reseller and Pro services (Various)

resolved

Description

Around 3.00 p.m. today we started to see instability on our new cluster hosting platform. This is the platform that serves our latest Reseller and Professional Hosting accounts. Some websites on this platform may be experiencing intermittent availability. Our engineering team are reviewing the cause of this fault and are currently working to restore stability to the platform.

Start Time

28th April 2023, at 6:45PM

Resolution Time

10th May 2023, at 7:55AM

Universal hosting (businesshost9)

resolved

Description

This server has experienced a filesystem corruption, around 2.40 p.m. We are working to to repair the and restore services. Web services may be currently unavailable for users of this server.

Start Time

28th April 2023, at 6:42PM

Resolution Time

10th May 2023, at 7:55AM