34SP.com System Status History

Phone Support

resolved

Description

Phone line support is currently unavailable due to some local exchange issues, please email us on support@34sp.com for the time being if support is needed.

Start Time

27th February 2020, at 8:44AM

Resolution Time

28th February 2020, at 2:02PM

Network connectivity (All)

resolved

Description

Engineers are currently investigating a slowness issue affecting some websites. This has been linked to intermittent packets loss across the network. Please bear with us whilst we investigate the cause and potential resolution.

Start Time

9th February 2020, at 12:59PM

Resolution Time

28th February 2020, at 2:00PM

websites on prohost17 (prohost17)

resolved

Description

Engineers are currently investigating an issue affecting websites on the server prohost17 (email is unaffected) which is causing database connection errors and site availability to have stopped. More details to follow.

Start Time

8th January 2020, at 3:08PM

Resolution Time

29th January 2020, at 4:45PM

telephone support (none)

resolved

Description

Please be aware that we are currently experiencing poor line quality issues over our telephone support system. Users are advised to contact us by email on support@34sp.com in preference to telephoning.

Start Time

2nd January 2020, at 12:26PM

Resolution Time

29th January 2020, at 4:45PM

phone support (none)

resolved

Description

Telephone support is currently unavailable for both incoming and outgoing calls. Please email us if you need assistance and we will reply as soon as possible.

Start Time

10th December 2019, at 12:12PM

Resolution Time

10th December 2019, at 12:42PM

telephone support (n/a)

resolved

Description

Our office is currently uncontactable by telephone. Please email support@34sp.com and we will reply as soon as we can.

Start Time

4th December 2019, at 10:44AM

Resolution Time

4th December 2019, at 12:49PM

Phone suppot

resolved

Description

We are upgrading our office internet connectivity and this is currently causing phone support to be unavailable. Please email us for support and we will get back to you as soon as possible.

Start Time

29th November 2019, at 8:37AM

Resolution Time

29th November 2019, at 12:22PM

Network connectivity (all)

resolved

Description

Engineers are currently investigating a network wide instability.

Start Time

21st November 2019, at 12:49PM

Resolution Time

10th December 2019, at 12:13PM

Email sending issues

resolved

Description

We are currently seeing some customers have problems when sending emails, resulting in those messages bouncing back to them. If this happens to you, please wait for a while as you will need to resend the message once this issue is resolved.

Start Time

19th November 2019, at 3:55PM

Resolution Time

20th November 2019, at 8:55AM

Mercury email

resolved

Description

During some routine maintenance on a component of our Mercury email system, we have noticed that logins are taking longer than usual to process, and timing out for some users. We have engineers working on this right now and will post more information as we have it.

Start Time

6th November 2019, at 4:30PM

Resolution Time

7th November 2019, at 3:53PM