34SP.com System Status History

Description

Update at 04:58:28 (BST) : The issue has now been resolved with this server.

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An issue was identified with the server at 04:52:47 (BST) September 25, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.

Start Time

25th September 2009, at 4:52AM

Description

We are aware of the issue affecting customers hosted upon VPS11 and are currently investigating the cause.

Start Time

23rd September 2009, at 10:24AM

Description

Update at 22:15:03 (BST) : The issue has now been resolved with this server.

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We are currently looking into an issue with this server

Start Time

22nd September 2009, at 10:07PM

Description

Update at 12:16:13 (BST) : The issue has now been resolved with this server.

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There is an issue with the php PCRE functions currently on this server, we are working on this and hope to have this back online fully shortly.

Start Time

10th September 2009, at 12:13PM

Description

Update at 09:06:01 (BST) : The issue has now been resolved with this server.

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We are currently looking into an issue affecting this server.

Start Time

10th September 2009, at 8:40AM

Description

We are aware of the problems with the server6 reseller server and engineers are currently attending.

Apologies that this post was not marked as resolved last night - the issue was corrected about 15 minutes after this post was created.

Start Time

9th September 2009, at 10:10PM

Description

Resolved 17.20 BST

All issues have now been identified and resolved. Our team will continue to monitor the systems until we are satisfied the service it fully stable.

Thanks you for your patience and apologies for any inconvenience caused.


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Update 15.40 BST:

Our technical director continues to work on this issue to try and find the quickest resolve and restoration of your service. We cannot apologies enough and hope we can get the issue cleared as soon as is possible.

Again thank you for your continued patience in this matter.

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Update 14.40 BST:

Our technical director is now in direct contact with Cisco regarding the router issues and hope to have a resolve as soon as is possible.

Thank you for your continued patience in this matter.

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Update 1300BST:

Cisco are currently investigating the issues with our router and are working to restore full service as soon as possible.

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We are currently experiencing significant network issues. This will be affecting all services, and showing as packet loss and failed connections.

Engineers have been working on this problem for several hours, and are currently in contact with Cisco for additional support.

We will post updates here when they are available

Start Time

5th September 2009, at 11:56AM

Description

01:30: The server is now back online and all services restored. No data has been affected as a result of this fault.

00:25: Despite repeated attempts to restore the system, the physical prohost1.34sp.com server cannot be correctly accessed. We suspect a hardware related issue at this time. As a result a standy box is now being brought online to restore services. All data is stored on a highly redundant central NAS system, so data is unaffected by the loss of the orginal prohost1.34sp.com machine.

22:30: Engineers have now determined the cause of this fault and are working to restore the system ASAP. Services should be restored shortly.

21.36: We are presently looking at an issue affecting this server.

Start Time

4th September 2009, at 9:46PM

Description

Update at 16:15:18 (BST) : The issue has now been resolved with this server.

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Engineers are currently aware of the problems with Pris and are working to return services hosted upon it as soon as possible.

Start Time

4th September 2009, at 3:10PM

Description

Resolved and Updated

Start Time

4th September 2009, at 1:39PM