Update at 23:58:33 (BST) : The issue has now been resolved with this server.
26th October 2009, at 10:22PM
26th October 2009, at 10:58PM
19:50: Upgrade now complete, all services are back online.
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18:50: Mail services are now going offline for the update.
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18:00: Our Atmail system is going offline for an emergency update shortly .
This will affect any user with personal spam filtered email, professional email, or email hosted from the Atmail cluster.
Once the update completes you should see a noticeably faster interface and improved reliability.
22nd October 2009, at 5:56PM
22nd October 2009, at 5:53PM
Update at 13:07:50 (BST) : The issue has now been resolved with this server.
13th October 2009, at 12:02PM
13th October 2009, at 12:07PM
This issue has now been resolved. Apologies for any inconvenience caused.
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Our engineers are currently looking into an issue with webamil on server10.
This affects resellers only on this server.
Apologies for any inconvenience caused.
13th October 2009, at 9:53AM
13th October 2009, at 8:17AM
Updatee 00:44 BST:
The server is now back online and all functioning once again
Update 20:25 BST:
The spares provided by Dell have not solved the problem and more parts for this server are on the way. This will again take up to 4 hours. We will post as soon as we have any more news.
Update 15:50 BST:
The hardware failure has been confirmed and a Dell engineer is en route with spares. This will take up to 4 hours.
A failure has been identified with this server. An engineer is on site and working on solving this as soon as possible. The server is currently indicating a major hardware failure. Updates will be posted as they become available.
10th October 2009, at 2:01PM
10th October 2009, at 10:55PM
This has now been confirmed resolved.
Apologies for any inconvenience caused.
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Our engineers are looking at an issue affecting some users on the Professional hosting service.
We hope to resolve this issue as soon as possible.
Apologies for any inconvenience caused.
7th October 2009, at 4:28PM
7th October 2009, at 3:11PM
17:32:00 (BST) October 06, 2009
This issue is now resolved. Again thank you for your patience during this loss of service.
The server suffered a lock up and our engineers are monitoring the system to try and find out the cause.
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16:15:25 (BST) October 06, 2009- Our engineer is now working on the server and we hope to have it on line as soon as is possible.
Apologies for any inconvenience caused.
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An issue was identified with the server1.xenserve.com server at 14:41:25 (BST) October 06, 2009. 34SP.com engineers have been notified and are presently looking into this problem. Further updates will be posted by our support team, should the problem require extended analysis/correction.
6th October 2009, at 2:41PM
6th October 2009, at 3:35PM
21:28 All services restored
21:16: We are presently investigating a fault with www services on this machine.
1st October 2009, at 9:23PM
1st October 2009, at 7:46PM
The services are now all back online
Our engineers are currently monitoring this service
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Our engineers are working on this issue now.
Apologies for any inconvenience caused
30th September 2009, at 2:39PM
30th September 2009, at 1:04PM
Due to technical issues, phone support will be unavailable for the last 2 and a half hours of our day today.
Email and live chat support are still available as standard. Apologies for any inconvenience caused.
28th September 2009, at 6:19PM
30th September 2009, at 12:36PM